CXOTalk Michael Krigsman

#enterpriseai #generativeai #aiethics
Harvard Business School professor Iavor Bojinov explains how to make enterprise AI projects successful, given their high rate of failure.
Here are his key points:
► Prioritize Projects: Focus on AI initiatives that align with your business goals and are feasible to implement.
►Leadership and Culture: Make sure your company culture is open to AI, with leaders who grasp both the technical and commercial dimensions.
►Scalable Systems: Develop an 'AI factory' to streamline and scale AI development.
►Vendor Flexibility: When working with outside partners, don't lock yourself into one platform. Be ready to switch if necessary.
►Trust: Ensure that AI systems are transparent, audit for bias, and establish clear lines of accountability for failures.
Bojinov stresses that each stage of an AI project, from conception to ongoing management, needs expertise, adaptability, a receptive culture, and trust. With a well-thought-out strategy, companies can navigate typical challenges and harness AI's full potential.
Our guest co-host for this episode is QuHarrison Terry.
Read the complete transcript and see more of CXOTalk: www.cxotalk.com/episode/harvard-business-school-professor-how-to-lead-enterprise-ai
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Iavor Bojinov is an Assistant Professor of Business Administration and the Richard Hodgson Fellow at Harvard Business School. He is the co-PI of the AI and Data Science Operations Lab and a faculty affiliate in the Department of Statistics at Harvard University and the Harvard Data Science Initiative. His research and writings center on data science strategy and operations, aiming to understand how companies should overcome the methodological and operational challenges presented by the novel applications of AI. His work has been published in top academic journals such as Annals of Applied Statistics, Biometrika, The Journal of the American Statistical Association, Quantitative Economics, Management Science, and Science, and has been cited in Forbes, The New York Times, The Washingon Post, and Reuters, among other outlets. Before joining Harvard Business School, Professor Bojinov worked as a data scientist leading the causal inference effort within the Applied Research Group at LinkedIn. He holds a Ph.D. and an MA in Statistics from Harvard and an MSci in Mathematics from King’s College London.
QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#automotive #automotiveindustry #mobility #digitaltransformation
In Episode #801 of CXOTalk, we host Swamy Kotagiri, CEO of Magna International, a behemoth in the automotive manufacturing sector with $40 billion in revenue and 174,000 employees. The conversation sheds light on the rapidly evolving landscape of the automotive industry.
This 45-minute dialogue explores the core of technology-driven disruption in the automotive space, including:
►The New Frontier of Mobility: The industry is evolving to meet shifts in consumer preferences and regulatory mandates. Electrification is emerging as more than just a compliance requirement.
►Strategic Balancing in Innovation: Kotagiri discusses Magna's approach to staying relevant through technological advancements, focusing particularly on the transition from traditional to electric drive systems.
►The Integral Role of Data: How Magna utilizes data for both product and process innovation. The conversation highlights the potential for new business models and efficiencies enabled by AI and machine learning.
Tune in for a comprehensive look at the ongoing transformations in automotive technology, making this episode a must-watch for executives and professionals invested in the future of mobility.
Read the full transcript: www.cxotalk.com/episode/disruptive-automotive-tech-ai-data-and-more-a-ceo-conversation
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Swamy Kotagiri is the Chief Executive Officer of Magna International and is Management’s sole representative on the Board. With over 30 years of industry experience, including 21 years with Magna, he brings extensive knowledge and understanding of the automotive industry, as well as the company’s culture, operations, key personnel, customers, suppliers and the complex drivers of its success. He previously served as Magna International Inc.’s President (2020) and Chief Technology Officer (2014 2019). Other Magna roles have included: President of Magna Electronics (2016 2018); President of Magna Power and Vision (2018 2020); President of Magna Powertrain Inc. (2017 2019); and various engineering leadership positions at Cosma International (2000 2013).
Prior to joining Cosma International, Mr. Kotagiri was a Structural Engineer at General Motors. Mr. Kotagiri has been featured in Business Insider’s 100 People Transforming Business and was named by Automotive News as a 2021 all star in the category CEO, Global supplier. He is currently a member of the Business Council of Canada and the MIT Presidential CEO Advisory Board.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#customerloyalty #customerexperience #zoho #shiji In the dynamic world of hospitality, creating and maintaining customer relationships and loyalty is both an art and a science. In this exclusive CXOTalk interview, Michael Krigsman sits down with Sergio Teixeira, director of global operations at the Shiji Group, a company at the forefront of redefining customer experiences in the hospitality industry.
Key themes of this conversation include:
► Digital Transformation in Hospitality: Teixeira explains important shifts in the industry, especially post-pandemic, and how technology has become essential to transforming the entire guest experience.
► Data-Driven Decision Making: The conversation explores how Shiji leverages data and analytics tools like Zoho to anticipate customer needs, understand patterns, and enhance efficiency across various segments of the hospitality industry.
► Human-Centric Approach: Despite the heavy reliance on technology, Teixeira emphasizes the vital importance of empathy, collaboration, and a human touch in both understanding customers and shaping how the company provides service.
With a global presence and local touch, Shiji provides software solutions across the hospitality industry, from high-end restaurants to golf courses. Technology underlies their commitment to guests and delivering products and services.
Read the full transcript: https://www.cxotalk.com/episode/how-to-build-customer-loyalty-and-retention-with-zoho-and-shiji-group
Watch this conversation to learn about digital transformation in the hospitality industry, the art of scaling, and the critical role data plays in shaping the guest experience. Whether you're in hospitality or any customer-centric industry, this conversation offers valuable lessons on forging meaningful connections and adapting to change.
Sergio Teixeira is a Global CRM Manager of Shiji Group.

#digitaltransformation #artificialintelligence #customerexperience Mojgan Lefebvre, Executive Vice President and Chief Technology & Operations Officer for Travelers, a leading insurance company, explains how the company is making big changes to stay current in today's tech-driven world.
The discussion covers a wide range of topics that are key to understanding how technology and culture are coming together to reshape the way insurance companies operate. Our guest co-host for this episode is QuHarrison Terry, the Chief Growth Officer for the Mark Cuban Companies
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Read the complete transcript: https://www.cxotalk.com/episode/empowering-ai-and-customer-experiences-through-digital-transformation
Key points from this episode include:
► Digital transformation and customer experience: How Travelers is using new technology to improve how they connect with customers
► Using AI and data: The role of artificial intelligence and data analysis in driving innovation at Travelers
► Talent and culture: The importance of managing change and supporting team members while the company is transforming
► Looking ahead: A look at the long-term impact of modern technologies on the insurance business, and how Travelers is working to build trust with customers while addressing new challenges
Mojgan Lefebvre is Executive Vice President and Chief Technology & Operations Officer for Travelers, a company with $32 billion in revenues and the only property casualty insurer on the Dow Jones Industrial Average. Prior to Travelers, Lefebvre was CIO for Liberty Mutual’s Global Risk Solutions. She also held a variety of senior business and technology leadership roles across the financial, high-tech and biomedical industries, including strategy consulting firm Bain, technology provider EMC and medical device provider bioMérieux.
An Iranian American who immigrated to the U.S. in 1985, Lefebvre has lived in six countries and speaks three languages. She earned her MBA from Harvard Business School and her undergraduate degree in computer science from the Georgia Institute of Technology.
QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#enterpriseai Artificial intelligence promises great opportunities for the enterprise but realizing that potential requires strong leadership and a strategic approach. On episode 799 of CXOTalk, we spoke with Sunil Senan, Global Head of Data, Analytics and AI at Infosys, about the leadership lessons around enterprise AI adoption.
While interest in enterprise AI is high, companies still have more questions than answers, especially around how to translate the potential of AI into practical benefits and outcomes.
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Read the complete transcript: https://www.cxotalk.com/episode/leadership-lessons-for-enterprise-ai-success
Among the topics discussed are:
► There is heightened enterprise interest in AI but more questions than answers on how to apply it. ► Companies want help translating AI's potential into business impact.
► AI adoption differs from past "big bang" software rollouts. It requires continuous, iterative development and learning.
► AI success depends on envisioning goals, preparing for organizational change, and responsible design. Ethics and compliance can't be an afterthought.
► AI offers opportunities like accelerated growth, operational efficiencies, and connected ecosystems through data sharing.
► Realizing AI's benefits takes thoughtful leadership, cultural change, and aligning AI to solve specific business problems vs "AI for AI's sake."
Sunil Senan is Senior Vice President and Global Head of Data, Analytics, and AI at Infosys. In this role, he works closely with Infosys’ strategic clients on their data & analytics led digital transformation initiatives. He is passionate about how data & analytics is creating economic impact in the society and how enterprises and governments can engage in driving this transformation. He has written the “Data economy in Digital times” paper articulating how the new data economy presents a set of new possibilities for enterprises, governments to serve their citizens and consumers. Sunil holds a bachelor of engineering degree with a specialization in computer science and has completed his master’s in business administration (executive-MBA) from prestigious Indian Institute of Management, (IIM) Bangalore.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#responsibleai #aiethics #publicpolicy As AI and other emerging technologies race ahead at lightning speed, establishing ethical guardrails has become urgent. In this forward-looking episode of CXOTalk, Lord Tim Clement-Jones of the UK House of Lords offers a thoughtful perspective on navigating this complex landscape.
With an eye toward practical solutions, he discusses how to assess risks and shape regulations to enable innovation. He advocates bringing together diverse voices internationally to find common ground on AI safety standards. Lord Clement-Jones stresses tackling online harms thoughtfully and avoiding regulatory overreach. Throughout the wide-ranging conversation, his level-headed advice provides direction for policymakers and technologists alike. Ultimately, Lord Clement-Jones aims to balance rapid progress with collaborative, proactive efforts to ensure AI and related technologies benefit humanity.
Our guest co-host for this episode is QuHarrison Terry.
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See all episode details: https://www.cxotalk.com/episode/ai-public-policy-and-social-impact-a-conversation-from-the-house-of-lords
The topics covered in this conversation include:
► Opening discussion on regulating emerging technologies
► Balancing AI innovation and regulation
► The “black box, autonomous” nature of AI is hard to regulate
► Importance of regulatory standards for AI
► High-risk AI applications like facial recognition
► UK Online Safety Bill aims to balance harms and expression
► Regulating platforms and content risk assessments
► Responsible AI and technology industry consolidation of power
► AI regulation and impact on competition with China
► Can the UK Online Harms Bill be used as a template for AI regulation?
► How to balance risk against innovation
► Applying responsible AI and ethics to autonomous weapon systems
► Impact of Brexit on attracting AI companies and talent
► Tackling misinformation and disinformation
► Advice for policymakers - Convene and collaborate
► Advice for business and technology leaders on responsible AI
Lord Clement-Jones was made CBE for political services in 1988 and a life peer in 1998. He is Liberal Democrat House of Lords spokesperson for Science, Innovation and Technology; a member of the AI in Weapons Systems Select Committee; former Chair of [the very first] House of Lords Select Committee on AI which sat from 2017-18; Co-Chair and founder of the All-Party Parliamentary Group on AI; a founding member of OECD’s Parliamentary Group on AI and a Consultant on AI Policy and Regulation to global law firm, DLA Piper.
QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.