CXOTalk Michael Krigsman

#enterpriseai #generativeai #enterprisearchitecture How can enterprises adopt AI responsibly and effectively? In this interview, Box CEO Aaron Levie shares insider strategies on CXOTalk episode 805.
Levie has a unique vantage point on enterprise AI gained from working closely with Fortune 500 customers. He sees enthusiasm to implement AI, but open questions remain around risks, architecture, and use cases.
In this wide-ranging discussion, Levie offers practical advice to help leaders:
► Build flexible architectures to swap AI components as tech advances
► Encourage decentralized testing of use cases to find high-value applications
► Form committees to develop standards and identify opportunities
► Ensure data security and access controls are in place before deploying AI
► Maintain human accountability and oversight of AI systems
► Levie covers key issues like potential AI inaccuracies, copyright challenges, and the need for thoughtful governance. He remains optimistic about AI’s potential to boost productivity and creativity but emphasizes this transformation is still in the early stages.
With insider recommendations, Levie helps leaders develop strategies to adopt AI successfully.
Don’t miss this timely conversation on the real-world opportunities and obstacles impacting enterprise AI today.
Read the full transcript: www.cxotalk.com/episode/practical-advice-on-enterprise-ai-from-ceo-of-box
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Aaron Levie is Chief Executive Officer, Cofounder and Chairman at Box, which he launched in 2005 with CFO and cofounder Dylan Smith. He is the visionary behind the Box product and platform strategy, incorporating the best of secure content collaboration with an intuitive user experience suited to the way people work today. Aaron leads the company in its mission to transform the way people and businesses work so they can achieve their greatest ambitions. He has served on the Board of Directors since April 2005.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#enterpriseai #database #cloudcomputing Technology veteran Bob Muglia discusses the transformative impact of data management and cloud computing on today's business.
As the influence of AI grows, it brings a set of complexities and opportunities that are deeply entangled with corporate culture and organizational structure. Bob provides an expert viewpoint on navigating this complex terrain, including the essential role of the cloud in driving AI and the looming era of robotics.
Full transcript: www.cxotalk.com/episode/ai-foundations-data-democratization-and-cloud-computing
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From the democratization of data to the unpredictability of AI outcomes, this interview sheds light on the critical elements shaping the future of technology and business. Be sure to watch this essential dialogue for insights on leveraging the modern data stack, AI, and the cloud to achieve your organization's strategic goals.
Our guest co-host is QuHarrison Terry, Chief Growth Offer for the Mark Cuban Companies.
Watch CXOTalk episode 804 for a substantive discussion on the future of AI, cloud computing, and data.
Bob Muglia is a data technology investor and business executive, former CEO of Snowflake and past President of Microsoft's Server and Tools Division. As a leader, Bob focuses on how innovation and ethical values can merge to shape the Data Economy's future in the era of AI. He serves as a board director for emerging companies which seek to maximize the power of data to help solve some of the world's most challenging problems. Bob is also the author of the book The Datapreneurs.
QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#enterpriseai #generativeai #aiethics
Harvard Business School professor Iavor Bojinov explains how to make enterprise AI projects successful, given their high rate of failure.
Here are his key points:
► Prioritize Projects: Focus on AI initiatives that align with your business goals and are feasible to implement.
►Leadership and Culture: Make sure your company culture is open to AI, with leaders who grasp both the technical and commercial dimensions.
►Scalable Systems: Develop an 'AI factory' to streamline and scale AI development.
►Vendor Flexibility: When working with outside partners, don't lock yourself into one platform. Be ready to switch if necessary.
►Trust: Ensure that AI systems are transparent, audit for bias, and establish clear lines of accountability for failures.
Bojinov stresses that each stage of an AI project, from conception to ongoing management, needs expertise, adaptability, a receptive culture, and trust. With a well-thought-out strategy, companies can navigate typical challenges and harness AI's full potential.
Our guest co-host for this episode is QuHarrison Terry.
Read the complete transcript and see more of CXOTalk: www.cxotalk.com/episode/harvard-business-school-professor-how-to-lead-enterprise-ai
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Iavor Bojinov is an Assistant Professor of Business Administration and the Richard Hodgson Fellow at Harvard Business School. He is the co-PI of the AI and Data Science Operations Lab and a faculty affiliate in the Department of Statistics at Harvard University and the Harvard Data Science Initiative. His research and writings center on data science strategy and operations, aiming to understand how companies should overcome the methodological and operational challenges presented by the novel applications of AI. His work has been published in top academic journals such as Annals of Applied Statistics, Biometrika, The Journal of the American Statistical Association, Quantitative Economics, Management Science, and Science, and has been cited in Forbes, The New York Times, The Washingon Post, and Reuters, among other outlets. Before joining Harvard Business School, Professor Bojinov worked as a data scientist leading the causal inference effort within the Applied Research Group at LinkedIn. He holds a Ph.D. and an MA in Statistics from Harvard and an MSci in Mathematics from King’s College London.
QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#automotive #automotiveindustry #mobility #digitaltransformation
In Episode #801 of CXOTalk, we host Swamy Kotagiri, CEO of Magna International, a behemoth in the automotive manufacturing sector with $40 billion in revenue and 174,000 employees. The conversation sheds light on the rapidly evolving landscape of the automotive industry.
This 45-minute dialogue explores the core of technology-driven disruption in the automotive space, including:
►The New Frontier of Mobility: The industry is evolving to meet shifts in consumer preferences and regulatory mandates. Electrification is emerging as more than just a compliance requirement.
►Strategic Balancing in Innovation: Kotagiri discusses Magna's approach to staying relevant through technological advancements, focusing particularly on the transition from traditional to electric drive systems.
►The Integral Role of Data: How Magna utilizes data for both product and process innovation. The conversation highlights the potential for new business models and efficiencies enabled by AI and machine learning.
Tune in for a comprehensive look at the ongoing transformations in automotive technology, making this episode a must-watch for executives and professionals invested in the future of mobility.
Read the full transcript: www.cxotalk.com/episode/disruptive-automotive-tech-ai-data-and-more-a-ceo-conversation
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Swamy Kotagiri is the Chief Executive Officer of Magna International and is Management’s sole representative on the Board. With over 30 years of industry experience, including 21 years with Magna, he brings extensive knowledge and understanding of the automotive industry, as well as the company’s culture, operations, key personnel, customers, suppliers and the complex drivers of its success. He previously served as Magna International Inc.’s President (2020) and Chief Technology Officer (2014 2019). Other Magna roles have included: President of Magna Electronics (2016 2018); President of Magna Power and Vision (2018 2020); President of Magna Powertrain Inc. (2017 2019); and various engineering leadership positions at Cosma International (2000 2013).
Prior to joining Cosma International, Mr. Kotagiri was a Structural Engineer at General Motors. Mr. Kotagiri has been featured in Business Insider’s 100 People Transforming Business and was named by Automotive News as a 2021 all star in the category CEO, Global supplier. He is currently a member of the Business Council of Canada and the MIT Presidential CEO Advisory Board.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.

#customerloyalty #customerexperience #zoho #shiji In the dynamic world of hospitality, creating and maintaining customer relationships and loyalty is both an art and a science. In this exclusive CXOTalk interview, Michael Krigsman sits down with Sergio Teixeira, director of global operations at the Shiji Group, a company at the forefront of redefining customer experiences in the hospitality industry.
Key themes of this conversation include:
► Digital Transformation in Hospitality: Teixeira explains important shifts in the industry, especially post-pandemic, and how technology has become essential to transforming the entire guest experience.
► Data-Driven Decision Making: The conversation explores how Shiji leverages data and analytics tools like Zoho to anticipate customer needs, understand patterns, and enhance efficiency across various segments of the hospitality industry.
► Human-Centric Approach: Despite the heavy reliance on technology, Teixeira emphasizes the vital importance of empathy, collaboration, and a human touch in both understanding customers and shaping how the company provides service.
With a global presence and local touch, Shiji provides software solutions across the hospitality industry, from high-end restaurants to golf courses. Technology underlies their commitment to guests and delivering products and services.
Read the full transcript: https://www.cxotalk.com/episode/how-to-build-customer-loyalty-and-retention-with-zoho-and-shiji-group
Watch this conversation to learn about digital transformation in the hospitality industry, the art of scaling, and the critical role data plays in shaping the guest experience. Whether you're in hospitality or any customer-centric industry, this conversation offers valuable lessons on forging meaningful connections and adapting to change.
Sergio Teixeira is a Global CRM Manager of Shiji Group.

#digitaltransformation #artificialintelligence #customerexperience Mojgan Lefebvre, Executive Vice President and Chief Technology & Operations Officer for Travelers, a leading insurance company, explains how the company is making big changes to stay current in today's tech-driven world.
The discussion covers a wide range of topics that are key to understanding how technology and culture are coming together to reshape the way insurance companies operate. Our guest co-host for this episode is QuHarrison Terry, the Chief Growth Officer for the Mark Cuban Companies
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Read the complete transcript: https://www.cxotalk.com/episode/empowering-ai-and-customer-experiences-through-digital-transformation
Key points from this episode include:
► Digital transformation and customer experience: How Travelers is using new technology to improve how they connect with customers
► Using AI and data: The role of artificial intelligence and data analysis in driving innovation at Travelers
► Talent and culture: The importance of managing change and supporting team members while the company is transforming
► Looking ahead: A look at the long-term impact of modern technologies on the insurance business, and how Travelers is working to build trust with customers while addressing new challenges
Mojgan Lefebvre is Executive Vice President and Chief Technology & Operations Officer for Travelers, a company with $32 billion in revenues and the only property casualty insurer on the Dow Jones Industrial Average. Prior to Travelers, Lefebvre was CIO for Liberty Mutual’s Global Risk Solutions. She also held a variety of senior business and technology leadership roles across the financial, high-tech and biomedical industries, including strategy consulting firm Bain, technology provider EMC and medical device provider bioMérieux.
An Iranian American who immigrated to the U.S. in 1985, Lefebvre has lived in six countries and speaks three languages. She earned her MBA from Harvard Business School and her undergraduate degree in computer science from the Georgia Institute of Technology.
QuHarrison Terry is head of growth marketing at Mark Cuban Companies, a Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.