CXOTalk Michael Krigsman

Explore artificial intelligence (AI) and machine learning (ML) in the corporate environment, featuring Murli Buluswar, the Head of Analytics for the U.S. Personal Bank at Citi.
The discussion focuses on integrating AI and ML into core business strategies and operations, offering a nuanced perspective on leveraging these technologies for improve decision-making and business outcomes.
Key learnings from this episode include:
► *Integrating AI/ML into Business Strategy and Operations:* Gain insights into how AI and ML are reshaping strategic planning and operational processes, emphasizing the need for a holistic approach that goes beyond simply adopting tools.
► *Emphasis on Outcome-Driven AI Initiatives:* Discover the importance of focusing on measurable results in AI/ML projects, highlighting the significance of financial outcomes and the value of cross-functional team collaboration for impactful implementation.
► *Fostering a Culture of Innovation and Curiosity in AI Adoption:* Learn about the challenges and strategies involved in creating an organizational culture that is receptive to AI, underlining the necessity for continuous learning, innovation, and curiosity to fully harness AI's potential in business.
Join this thought-provoking episode with Murli Buluswar, examining strategic and operational facets of AI in the enterprise, uncovering key insights and actionable strategies for businesses aiming to navigate the enterprise AI.
🔷 *Read transcript on CXOTalk site:* www.cxotalk.com/episode/enterprise-ai-strategy-from-planning-to-execution-with-citi
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*Murli Buluswar* is an ‘intrapreneurial’ analytical and strategic C-Suite Financial Services leader who has successfully built alignment and achieved commercial outcomes by challenging conventional processes while harnessing data-driven intelligence.
A former member of The Operating Committee of The American International Group (AIG), Murli has influenced Fortune 100 board members and senior leaders to expand innovative thinking and execution through data insights. As Chief Science Officer for AIG, Murli built a (data) Science team to ‘serve as a catalyst for consistent evidence-based decision making at AIG.’
As Head of U.S. Consumer Analytics (USCA), Murli is leading the execution of the vision to ‘be a critical partner in achieving a quantum leap in customer intelligence’ across Citibank’s 30MM+ customer base. USCA is realizing this vision by delivering transformative outcomes on three dimensions: Asking deeper (customer level) business questions, harnessing wider (real-time) data assets, and enhancing algorithm sophistication.
*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#cxo #cxotalk #enterpriseai #aistrategy #innovationleadership

In CXOTalk episode number 812, Michael Krigsman speaks with Andrew McAfee, a principal research scientist at MIT, for a detailed discussion on creating a business culture that supports AI. As the author of 'The Geek Way, McAfee shares lessons drawn from his extensive research on how technological advancements impact business operations and organizational culture.
This conversation is particularly valuable for business leaders interested in learning how to create culture that supports the strategic role of AI in their organization.
Key highlights from this episode include:
►*The Intersection of AI and Business Culture:* Insight into how AI is reshaping business strategies and influencing organizational dynamics.
►*'Geek Culture' in Organizations:* Exploration of the concept of 'geek culture' within enterprises and its significance in fostering innovation.
►*Ethical and Strategic Implications:* Discussion on the ethical aspects of AI integration and strategies for effective implementation in corporate settings.
►*Adapting to Technological Change:* Guidance on how businesses can evolve to embrace technological advancements and the future of work.
*Andrew McAfee* is a Principal Research Scientist at the MIT Sloan School of Management, co-founder and co-director of MIT’s Initiative on the Digital Economy, and the inaugural Visiting Fellow at the Technology and Society organization at Google. He studies how technological progress changes the world. His next book The Geek Way will be published by Little, Brown in 2023. His previous books include More from Less and, with Erik Brynjolfsson, The Second Machine Age.
McAfee has written for publications including Foreign Affairs, Harvard Business Review, The Economist, The Wall St. Journal, and The New York Times. He's talked about his work on CNN and 60 Minutes, at the World Economic Forum, TED, and the Aspen Ideas Festival, with Tom Friedman and Fareed Zakaria, and in front of many international and domestic audiences. He’s also advised many of the world’s largest corporations and organizations ranging from the IMF to the Boston Red Sox to the US Intelligence Community.
*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#cxotalk #enterpriseai #culture #culturetransformation

In Episode 811 of CXOTalk, host Michael Krigsman speaks with Jon Freier, President of the Consumer Group at T-Mobile, in a thought-provoking conversation focusing on the dynamics of customer experience and brand strategy in wireless. This episode provides deep insights into how a major telecom company navigates market challenges and opportunities.
Key insights you will learn in this episode:
*Disruptive Strategies in Telecom:* Gain an understanding of how T-Mobile's 'Un-carrier' strategy, initiated in 2013, disrupted the traditional telecom industry, emphasizing customer-centric policies over conventional norms.
*Leveraging Data for Customer Engagement:* Learn about the role of data analytics, and personalization in crafting customer experiences. Freier discusses the nuances of serving a diverse customer base and the importance of aligning technology with user needs.
*Social Responsibility in Tech:* The conversation extends beyond business strategies to examine the broader social implications of technological advancements. Freier touches on topics like youth safety in the digital world, showcasing how a telecom giant contemplates its societal impact.
Watch this important discussion and go behind the scenes of T-Mobile’s strategies, for valuable lessons on customer engagement, technological innovation, brand strategy, and social responsibility in the fast-evolving telecom industry.
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*Read the complete transcript:* www.cxotalk.com/episode/customer-experience-and-brand-strategy-at-t-mobile
*Jon Freier* is the President of T-Mobile’s U.S. Consumer Group, leading consumer-facing brands and operations for both postpaid and prepaid customer segments. He’s responsible for thousands of employees spread across teams that lead consumer strategy and experience, consumer marketing, consumer operations, go-to-market planning, branded retail and customer service and the portfolio of independently owned and operated sales and distribution channels.
Starting with T-Mobile’s originating company, Western Wireless, Jon began on the frontline when the company had fewer than 75,000 customers. Since that time, he has transformed T-Mobile’s Consumer Group into an award-winning team, contributing to one of the largest and fastest retail expansions in American history and garnering countless customer-experience accolades. This extraordinary growth allowed the Un-carrier to reach tens of millions of additional customers throughout America’s largest cities and smallest towns over the last few years.
*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#cxotalk #customerexperience #brandstrategy #tmobile

Learn about intelligent automation in finance and how AI and ML can improve modern financial processes. The discussion was recorded live at Workday Rising in San Francisco, between analyst Michael Krigsman and John Hugo, VP of Financial Products & Go To Market at Workday.
Important highlights from the conversation include:
► *Digital Transformation in Financial Processes:* Insights into how digital transformation is reshaping financial processes, helping companies navigate economic changes and evolving business models.
► *Intelligent Automation and Operational Efficiency:* Examination of the impact of intelligent process automation and AI on cost management, staffing, and compliance in finance.
► *Adoption of AI Process Automation:* Discussion of the cultural shift towards data-driven decision-making, emphasizing the role of automation tools in leveraging real-time data and predictive analytics.
*Read the complete transcript:* https://www.cxotalk.com/episode/intelligent-automation-in-finance-with-workday
*John Hugo* joined Workday, Inc. as Vice President, Financials Products and Go To Market in 2015. Prior to Workday, John was Senior Vice President & Corporate Controller, and Principal Accounting Officer, at Life Time Fitness, Inc., a Minneapolis, Minnesota based Healthy Way of Life company. Prior to Life Time Fitness, John held accounting and financial leadership roles with CompleTel Europe, N.V. (Paris, France), Jones Intercable, Inc. (Denver, Colorado), and started his career at Arthur Andersen LLP (Denver, Colorado).
*Michael Krigsman* is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#intelligentautomation #workdayfinancetraining #enterpriseai #financialmanagement #cxotalk

CIO advisors Tim Crawford and Isaac Sacolick explore practical approaches for Chief Information Officers (CIOs) aiming to integrate Artificial Intelligence (AI) within their organizations.
The discussion includes crucial topics including aligning AI initiatives with business objectives, talent management, establishing a solid data management framework, and navigating the ethical landscape of AI deployment. This episode provides CIOs with a straightforward guide, shedding light on the challenges and opportunities that AI presents.
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Read the transcript: www.cxotalk.com/episode/cio-playbook-for-enterprise-ai
*Key lessons from this episode include:*
*Embrace and Balance AI Technology with Human Elements:* Leaders must navigate the integration of AI into their organizations by focusing on innovation but the human aspect, such as job security and the changes in workflow that AI brings.
*Leadership in AI Strategy:* CIOs need to take a leadership role in developing and communicating a clear strategy and vision for AI within their organizations, focusing on the problems AI can solve and the value it brings.
*Education and Adaptability:* As AI technologies evolve, CIOs should prioritize education within their teams and adapt by integrating new AI capabilities into workflows and processes.
*Understand the Financial Value of Data:* CIOs must develop a deeper understanding of the financial value of their data and create a strategy that aligns AI initiatives with the organization's broader business goals.
*Rethink IT’s Role and Foster Lifelong Learning:* IT is not just a support function; it's a strategic differentiator. CIOs should foster a culture of lifelong learning and encourage their teams to experiment and innovate with AI technologies, all while ensuring that the IT department remains aligned with the business's core objectives.
#cxotalk #enterpriseai #generativeai #cio #chiefinformationofficer

Learn about hybrid and multi-cloud security with Anand Oswal, Palo Alto Networks. Uncover challenges and the vital role of AI, ML, and zero trust in protecting digital landscapes. The discussion explores the challenges businesses face as applications move from on-premises to the public cloud, especially when more than one cloud provider is involved.
Oswal emphasizes the critical need for visibility, consistent policies, and unified management to secure ever-expanding digital footprints. The interview also explores the role of AI and machine learning in fortifying cloud-native security, and how the principles of zero trust are fundamental to security in today's environment.
Watch the video to learn:
► How to navigate the complexities of securing hybrid and multi-cloud environments, with a focus on the need for visibility and uniform security policies.
► A comprehensive six-point strategy for managing security in these complex environments, including the role of AI and machine learning to mitigate real-time risks.
► The foundational importance of implementing a zero-trust security model to achieve consistent, best-in-class security across multiple cloud platforms.
Anand Oswal serves as Senior Vice President and General Manager at cyber security leader Palo Alto Networks where he leads the company’s Firewall as a Platform efforts. Prior to this he was Senior Vice President of Engineering for Cisco’s Intent-Based Networking Group where he was responsible for building the entire set of platforms, from switching, wireless and routing to IoT and cloud services, that make up Cisco’s extensive enterprise networking portfolio. Anand joined Cisco in 2009 via the acquisition of Starent Networks, a leader in mobile packet core gateways. He holds more than 60 U.S. patents and earned a bachelor’s degree in telecommunications from the College of Engineering, Pune, India and a master’s degree in computer networking from the University of Southern California, Los Angeles.
Michael Krigsman is an industry analyst and publisher of CXOTalk. For three decades, he has advised enterprise technology companies on market messaging and positioning strategy. He has written over 1,000 blogs on leadership and digital transformation and created almost 1,000 video interviews with the world’s top business leaders on these topics. His work has been referenced in the media over 1,000 times and in over 50 books. He has presented and moderated panels at numerous industry events around the world.
#cxotalk #hybridcloud #multicloud #cybersecurity #paloaltonetworks