399 episodes

Conversations on leadership, technology, and managing change with the world's top business leaders. Hosted by well-known Industry Analyst Michael Krigsman.

See our free video library: https://www.cxotalk.com

CXOTalk Michael Krigsman

    • Technology
    • 4.8 • 34 Ratings

Conversations on leadership, technology, and managing change with the world's top business leaders. Hosted by well-known Industry Analyst Michael Krigsman.

See our free video library: https://www.cxotalk.com

    What is Employee Experience?

    What is Employee Experience?

    #employeeexperience #futureofwork #workday
    Employee experience describes all the touch points and interactions that employees have with their organization and work environment. Although it includes the direct benefits employees receive, such as salary and health insurance, less tangible factors like the quality of relationships with coworkers and supervisors, are equally important.

    But how can companies create an intentional employee experience, which is genuinely part of the future of work? We talk with Workday's Ali Fuller, who explains.

    She presents the following topics:

    ● What is employee experience?
    ● Why is employee experience so important?
    ● How do we cultivate employee engagement?
    ● How does engagement help us attract and retain employees?
    ● How does careful listening help us meet employee experience goals?
    ● What are best practices for measuring employee experience?
    ● What is the role of middle managers in the employee experience team?
    ● How do we start a workforce transformation strategy to increase employee engagement?
    ● What are the benefits and challenges of employee experience programs?
    ● Advice for HR leaders creating an excellent employee experience?

    Read the full transcript: https://www.cxotalk.com/episode/what-employee-experience

    Ali Fuller is GM of Employee Experience at Workday. As part of that, she leads product and development in three key product areas: Workday Today (Workday’s new home and search foundation), Workday Journeys (supporting employees during major transition and life events), and Help (knowledge and case management). Ali has led product teams at Workday for 9+ years, and, prior to that, was a consultant in the Human Capital space.

    • 17 min
    How to Create Software Development Excellence

    How to Create Software Development Excellence

    #digitaltransformation #softwaredeveloper
    Modern software development and engineering excellence requires more than just technical skills. True excellence is built on a foundation of values, principles, and processes that all support the organization's business strategy and goals.

    For a review of practical steps to create engineering excellence in software development, we spoke with Dan Drasin, Chief Development Officer of the payment processing company Shift4.

    The discussion includes these topics:
    ● About software engineering at Shift4
    ● What is “engineering excellence”?
    ● How Shift4 aligns software engineering and product development with company business strategy
    ● Working with Intevity to align business strategy and software development
    ● What are important KPIs to achieve engineering excellence in an agile development environment?
    ● Software governance to achieve engineering excellence
    ● Advice to technology leaders on agile software development success

    Read the full transcript: https://www.cxotalk.com/episode/how-create-software-engineering-excellence

    Dan Drasin is the Chief Development Officer for Shift4 Payments and is responsible for all Software Development across the organization. Mr. Drasin has nearly three decades of experience leading and transforming product development organizations in the hospitality, healthcare, and telecommunications industries.

    • 18 min
    Workforce Transformation: How to Create Diverse Teams?

    Workforce Transformation: How to Create Diverse Teams?

    #diversity #inclusion #womenintech

    According to the Harvard Business Review, diverse teams drive innovation and organizational intelligence. Many business leaders now realize that diverse teams can bring expertise and a range of viewpoints, to help their organizations better solve challenges, drive innovation, and attract and retain talent.

    In this episode of CXOTalk, two prominent business leaders discuss challenges and solutions to attracting, supporting, and maintaining a diverse and talented workforce.

    The topics discussed include:
    ● What is diversity?
    ● Why are diverse teams smarter and perform better?
    ● Why are diversity and inclusion so difficult to discuss?
    ● How can organizations become more diverse and inclusive?
    ● What is the distinction between courage and confidence?
    ● What is the role of HR in fostering diverse teams?
    ● On the relationship between corporate culture and creating diverse teams
    ● Advice for business leaders on how to create diverse teams

    See more from CXOTalk: https://www.cxotalk.com/episode/workforce-transformation-how-create-diverse-teams
    Subscribe: www.cxotalk.com/subscribe

    Christie Hunter Arscott is an award-winning advisor, speaker, and author of the book Begin Boldly: How Women Can Reimagine Risk, Embrace Uncertainty, and Launch A Brilliant Career. Christie is a leading expert on how we can harness the power of intentional risk-taking to create more dynamic and vibrant careers and organizations. A Rhodes Scholar, Christie has been named by Thinkers50 as one of the top management thinkers likely to shape the future of business. Christie was also selected for the biannual Thinkers50 Talent Award shortlist of the top global thought leaders in the field of talent management.

    QuHarrison Terry is a growth marketer at Mark Cuban Companies, a Dallas, Texas venture capital firm, where he advises and assists portfolio companies with their marketing strategies and objectives. Previously, he led marketing at Redox, focusing on lead acquisition, new user experience, events, and content marketing. QuHarrison has been featured on CNN, Harvard Business Review, WIRED, Forbes and is the co-host of CNBC’s Primetime Series – No Retreat: Business Bootcamp. As a speaker and moderator QuHarrison has presented at CES, TEDx, Techsylvania in Romania, Persol Holdings in Tokyo, SXSW in Austin, TX, and more. QuHarrison is a 4x recipient of Linkedin’s top voices in Technology award.

    • 46 min
    Business Transformation: How to Become an AI Company?

    Business Transformation: How to Become an AI Company?

    #digitaltransformation #businesstransformation #enterpriseai

    On this episode of CXOTalk, Dr. Karim R. Lakhani from the Harvard Business School explains how established organizations can develop the enterprise AI, digital transformation strategy, and leadership capabilities needed to transform and compete in a cloud-based world.

    Dr. Lakhani is the co-founder and chair of the Digital, Data & Design (D^3) Institute at Harvard, founder and co-director of the Laboratory for Innovation Science at Harvard, and the principal investigator of the NASA Tournament Laboratory. He is also the co-founder & co-chair of the Harvard Business Analytics Program, a university-wide online program transforming executives into data-savvy leaders.

    The discussion includes these topics:

    About Karim Lakhani at the Harvard Business School
    ● On AI business strategy
    ● On the historical uniqueness of AI transformation
    ● On the importance of ecosystems and data in being competitive with enterprise AI
    ● On practical advice for business process transformation and AI
    ● On the challenge of enterprise architecture strategy and transformation with AI
    ● On marketing personalization using data and algorithms
    ● On the business process challenges of digital transformation
    ● On the challenge of bias in AI datasets
    ● On economic displacements caused by AI
    ● Advice for business leaders

    Watch on the CXOTalk site: https://www.cxotalk.com/episode/business-transformation-how-become-ai-company
    Subscribe: www.cxotalk.com/nominate

    Karim R. Lakhani is the Dorothy & Michael Hintze Professor of Business Administration at the Harvard Business School. He is the co-founder and chair of the Digital, Data & Design (D^3) Institute at Harvard, founder and co-director of the Laboratory for Innovation Science at Harvard, and the principal investigator of the NASA Tournament Laboratory. He is also the co-founder & co-chair of the Harvard Business Analytics Program, a university-wide online program transforming executives into data-savvy leaders.

    Karim has published over 150 scholarly articles and case studies and is known for his original scholarship on open innovation and has pioneered the use of field experiments to help solve innovation-related challenges while simultaneously generating rigorous research in partnership with organizations like NASA, Harvard Catalyst, and The Broad Institute. He co-authored Competing in the Age of AI (2020), an award-winning book published by the Harvard Business Review Press. He has developed six online-courses that have educated thousands of executives on AI strategy, technology-driven transformation, and entrepreneurship.

    Karim is an advisor to senior executives at leading companies. He serves as an Academic Partner at Flagship Pioneering, member of the Board of Directors of Mozilla Corporation and VIDEA Health, and an advisor to several AI-based startups. He is the co-founder of Aspire Institute, a non-profit that aims to transform the lives of first-in-family college students worldwide.

    Karim was awarded his Ph.D. in management from the Massachusetts Institute of Technology. He also holds an SM degree in Technology and Policy from MIT, and a bachelor’s degree in Electrical Engineering and Management from McMaster University in Canada. He is a recipient of the Aga Khan Foundation International Scholarship and a doctoral fellowship from Canada's Social Science and Humanities Research Council.

    • 45 min
    Digital Transformation with Data at OTIS Elevator

    Digital Transformation with Data at OTIS Elevator

    #digitaltransformation #predictivemaintenance #dataanalytics

    Otis Elevator is a global leader in the elevator industry, with products that move two billion people every day. With this kind of reach and impact, it's no surprise that OTIS is committed to digital transformation, and they're achieving success by combining IoT technology and data analytics with their existing business practices.

    Otis has integrated edge computing technology to collect elevator performance data and improve their business processes with predictive maintenance. But they also recognized that digital transformation must be meaningful for their customers and their business.

    In this episode of CXOTalk, we interview Otis' CTO, Ezhil Nanjappan, about digital transformation and data at Otis.

    The conversation includes these topics:
    ● Digital Transformation with Data at Otis Elevator
    ● On the technology of elevators
    ● Data collection and analysis from elevators (edge computing devices)
    ● How does data analysis support business outcomes and digital transformation?
    ● How does data collection improve the customer experience at Otis?
    ● On predictive maintenance based on data and condition-based monitoring
    ● AI-based predictive maintenance improves the relationship between Otis and customers
    ● Does new data lead to new revenue streams?
    ● Digital transformation strategy and culture change at Otis
    ● How does Otis scale its workforce?
    ● Does the “close door” button on elevators actually work?
    ● How does Otis prevent elevators from uncontrolled falls?
    ● On the future of elevator technology

    Subscribe: https://www.cxotalk.com/subscribe
    Read the complete transcript: https://www.cxotalk.com/episode/digital-transformation-data-otis-elevator

    Ezhil Nanjappan is the Chief Technology Officer (CTO) for Otis. He is responsible for applying innovative technologies to transform existing business models, products, and services to support business growth.

    He played a critical role in introducing the Otis ONE IoT service platform, helped develop the suite of custom smartphone mo-bile apps that collect and share performance data, and supported the deployment of more than 30,000 smart phones to get digital technology in the hands of Otis mechanics around the world.

    Ezhil joined Otis in 2001, and focused his career on advancing global IT operations, mobile application development and service transformation. He is experienced in all things digital – from sales force automation and cloud transition to agile development and global program management. He has received 22 global patents.

    • 41 min
    CIO Strategy: Business Transformation with Multicloud

    CIO Strategy: Business Transformation with Multicloud

    #cio #cloudcomputing #digitaltransformation

    This episode of CXOTalk explores business transformation from the perspective of Seagate's Chief Information Officer, Ravi Naik. He has a unique perspective on cloud technology because he is also Executive Vice President of the company's multicloud product offering.

    The conversation includes these topics:
    ● On the CIO and IT strategy at Seagate
    ● What is multi-cloud?
    ● Why is multicloud important to enterprise cloud adoption?
    ● On cloud vendor lock-in in the public cloud
    ● On managing the dual roles of CIO and EVP of cloud services
    ● How can CIOs overcome challenges to being business leaders?
    ● On customer experience and the Chief Information Officer
    ● How can cloud providers improve customer experience?
    ● How do multicloud environments create business value?
    ● How can CIOs be effective driving digital transformation?

    In his role as CIO, Ravi Naik is leading large transformative initiatives, leveraging ideas and platforms focused on future growth. With his passion for technology, as EVP of Lyve Cloud, he is pioneering the next chapter of innovation and leadership in Seagate storage services.

    Prior to joining Seagate in 2017, Ravi was the senior vice president of technology at Katerra, a startup revolutionising the construction industry by transforming the way buildings and spaces come to life. Before Katerra, in 2007 Ravi joined SanDisk to lead an enterprise-wide transformation initiative. Following the success of SanDisk transformation, he was appointed CIO, remaining with the organisation through its sale to Western Digital in 2016. Before that, he held leadership positions in Mercury Interactive, Hewlett Packard, and 3Com Corporation. Naik holds a bachelor’s degree in Electrical Engineering from the University of Bombay in India.

    • 40 min

Customer Reviews

4.8 out of 5
34 Ratings

34 Ratings

NKhoshaf ,

Must Listen for any executive!

Michael brings on top notch guests.

J. Barshop ,

Awesome show, highly recommend!

Michael and his guests provide some incredibly actionable and compelling content on how to effectively grow your business through world-class CX.

Highly recommend listening and subscribing to CXOTALK if you want the knowledge AND mindsets to build a brand customers flock to (and reach your overall business goals as a result)!

I001962 ,

Solid - EVERY episode

No fluff, No native ads, just solid content that folks working in or selling to enterprises may find interesting.

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