CXOTalk Michael Krigsman

Join CxOTalk episode 845 to explore the transformative power of generative AI with Don Vu, Chief Data and Analytics Officer at New York Life. Discover how this 179-year-old company leverages generative AI to enhance client and agent experiences, tackle technical debt, and drive innovation. Don shares unique insights on the link between AI and business strategy, the importance of senior leadership support, and the challenges of operationalizing AI solutions.
In this episode, Don Vu discusses:
- Integrating of AI and data strategy at New York Life
- How a 179-year-old company embraces its history while innovating
- Managing technical debt and fostering collaboration between business and technology
- The role of senior leadership in driving AI initiatives
- Real-world AI deployments and their impact on business processes
- The future of AI in evaluating life insurance risk and enhancing customer experience
#AI #businesstransformation #genai #GenerativeAI #DataAnalytics #cxotalk 
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🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/generative-ai-and-business-transformation-at-new-york-life
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🔷 *LinkedIn:* www.linkedin.com/company/cxotalk
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*Key Quotes:*
1. *On AI and Data Strategy Synergy:* "Under my purview is our entire AI and data strategy and its execution. Those two things in combination, I think it's really critically important in the realization of our organization that the data strategy and the AI strategy really do go hand in hand and need to be synergistic."
2. *On Embracing History While Innovating:* "We don't shy away from our history. I think oftentimes as folks want to evolve and they intentionally want to avoid becoming obsolete, as things move on, they shy away from their history. But we really have embraced it while also understanding that we don't want to be defined by it and we don't want any of the past to be an anchor and more so use it as a jumping off point to continue to evolve."
3. *On Managing Technical Debt:* "The reality on the ground is you don't have an organization and business that's run for almost two centuries and not have some level of technical debt. The key, candidly, has been a true partnership between business and technology. Any sort of navigation of technical debt, like the investments that you need to make, the simplification of the environment, all of those things require tight partnership and synergy and alignment on the path forward."
4. *On Change Management and Innovation:* "The last mile problem, this notion of operationalizing solutions, which also is inclusive of change management, business process reengineering, changing the way that we do things, given the unlock of these new capabilities, that really is the hardest part. What we found is partnering on that and working on those hard questions and those hard last mile issues from the beginning, which sets expectations of the road ahead, has been really, really critical."
5. *On the Role of Senior Leadership:* "It's really critical for a leader such as Craig, and I think he understands this so intuitively, to really set the tone, set the tone from the top, and he's really done that. And that's what something that I've been very grateful for and for which these programs could not have any success, and that executive and top line leadership to really set the case for change, why we need to do this."
#AI #BusinessTransformation #GenerativeAI #DataAnalytics #CxOTalk
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Explore the alarming world of AI-driven disinformation and its impact on businesses in CXOTalk Episode 844. 
Clemson University professors Patrick Warren and Darren Linvill, co-directors of the Media Forensics Hub, join host Michael Krigsman to expose the latest tactics used to spread disinformation.
Learn how bad actors, from state-sponsored campaigns to individual influencers, leverage AI to create and spread disinformation at an alarming scale. 
Warren and Linvill provide expert insights into:
-- The structure of disinformation campaigns
-- The growing threat to businesses, who can be targets or suffer collateral damage
-- Potential technological solutions, including AI-powered detection and mitigation tools
Learn how to protect your organization from AI-driven disinformation and leverage AI for good. This episode is a must-watch for business leaders who want to understand and mitigate the risks of disinformation in today's digital landscape.
#disinformation #AI #artificialintelligence #socialmedia #mediaforensics #CXOTalk  #narrativelaundering #privacy
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🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/how-ai-driven-disinformation-works-and-how-to-stop-it
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Join CXOTalk episode 843 to explore how AI is transforming leadership. Anthony Scriffignano (former Chief Data Scientist of Dun and Bradstreet) and Inderpal Bhandari (former Global Chief Data Officer of IBM), share their expertise on the evolving role of AI in business, the challenges of integrating new technologies, and the importance of cultural shifts within organizations. Don't miss this engaging discussion on the future of work and leadership.
AI #Leadership #DigitalEconomy #CxOTalk #Technology #Innovation #BusinessTransformation #FutureOfWork #DataScience #aileadership 
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🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/the-ai-imperative-new-rules-of-leadership
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🌟 Welcome to Episode 842 of CXOTalk! 🌟
Join us for an insightful conversation with Sridhar Vembu, CEO and Founder of Zoho, a global leader in cloud-based business software. In this episode, we explore innovative strategies for business growth and sustainability, focusing on leveraging rural talent and fostering innovation outside traditional urban centers.
👨‍💼 Guest: Sridhar Vembu, CEO and Founder of Zoho 🗣️ Host: Michael Krigsman, Industry Analyst and Publisher of CXOTalk
🎯 *Key Highlights:*
*Embrace Rural Development:* Discover how Zoho taps into untapped talent pools by establishing offices in rural areas, implementing digital infrastructure, and developing technology-based solutions to address specific local challenges.
*Long-Term Thinking:* Learn about Zoho's commitment to long-term strategies over short-term gains, fostering a company culture that values patience, continuous improvement, and a long-term vision.
Vertical Integration: Understand the benefits of developing in-house capabilities to reduce dependencies on external vendors, while balancing flexibility and external partnerships.
*Practical Skills and Hands-On Learning:* Explore Zoho's emphasis on apprenticeship programs and on-the-job training to develop employees' skills, encouraging continuous learning and experimentation.
*Adapting to Local Markets:* Zoho's approach to tailoring products and services to meet specific regional needs while maintaining global standards ensures brand integrity across all markets.
🎓 *Zoho Schools:*
Learn about Zoho Schools' innovative approach to education, providing practical skills training and debt-free learning opportunities, empowering students and contributing to local economies.
📈 *Key Takeaways:*
*Sustaining Innovation:* Zoho remains private and bootstrapped, allowing freedom from external pressures and enabling long-term investments in R&D and employees.
*Transnational Localism:* Zoho's model of creating high-value jobs in rural areas balances economic development across regions.
*Building Culture:* Zoho's culture and philosophy are organically transmitted through leadership example and employee empowerment.
🌍 *Episode Participants:*
*Sridhar Vembu:* Co-founder and CEO of Zoho Corp, known for his unconventional choices and commitment to rural development and social impact.
*Michael Krigsman:* Industry analyst and publisher of CXOTalk, with extensive experience in advising enterprise technology companies.
📣 *Join the Conversation:*
Don't miss this engaging discussion on driving innovation, building resilient organizations, and instilling positive social impact in today's ever-changing business landscape.
🔷 *Read the transcript with episode highlights and key takeaways:* https://www.cxotalk.com/episode/social-impact-the-philosophy-of-zoho-ceo-sridhar-vembu
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In CXOTalk episode 841, host Michael Krigsman sits down with Yousuf Khan, Partner at Ridge Ventures and former multi-time CIO, to explore the transformative impact of AI on venture capital, startups, and enterprise AI.
Key topics include:
• Separating AI hype from reality in VC investing
• Evaluating AI startups and their long-term potential
• The challenges and opportunities AI presents for enterprises
• Balancing innovation with risk management in AI deployment
• Strategies for CIOs and boards navigating the AI landscape
Khan shares insights from his unique perspective as both a seasoned CIO and current VC investor. Learn how to identify promising AI ventures, understand the "blast radius" of AI implementations, and develop the critical skills needed to lead successful AI initiatives in your organization.
🔷 *Read the transcript with episode highlights and key takeaways:* https://www.cxotalk.com/episode/vc-insights-vital-lessons-from-ai-investing
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#AI #VentureCapital #CIO #Innovation #TechLeadership #cxotalk

Artificial intelligence holds immense promise, but why do so many AI projects fail? In Episode 840 of CXOTalk, we uncover the common pitfalls that plague AI implementations and explore practical strategies for achieving real-world success.
Our guest, Sol Rashidi, author of "Your AI Survival Guide" and seasoned technology executive (Sony Music, Estée Lauder), shares invaluable insights from her extensive experience leading data and analytics initiatives.
This episode is a must-watch for business and technology leaders seeking to navigate the complexities of AI.
We discuss critical factors that determine AI success, including:
-- Establishing a Clear AI Strategy: Defining your organization's AI ambition (AI-centric or embedded workflows) to guide resource allocation and overall direction.
-- Considering Projects’ Criticality and Complexity: Prioritizing projects based on strategic importance and feasibility, rather than just potential business value, to avoid "pilot purgatory."
-- Engaging Leadership and Managing Change: Securing top-down support to overcome resistance and fostering a culture that embraces AI's transformative potential.
-- Leveraging Existing Data Investments: Maximizing the use of existing data assets to uncover new insights and accelerate AI solution deployment.
-- Avoiding the “Shiny Object” Syndrome: Ensuring AI solutions align with specific business needs and starting small to test viability before scaling up.
Critical Takeaways:
-- Rethink Use-Case Selection: Sol challenges traditional selection criteria, advocating for a criticality and complexity-focused approach to maximize successful deployment and scaling.
-- The Importance of Continuous Monitoring: AI is not a "set it and forget it" technology. Sol emphasizes the need for ongoing monitoring and human involvement to ensure data accuracy and adapt to evolving needs.
-- Overcoming Organizational Resistance: Sol provides strategies for addressing fears and misconceptions surrounding AI, highlighting the importance of strong leadership and clear communication.
About Our Guest:
Sol Rashidi holds 7 patents, with 21 filed, in the Data & Analytics space. A sought-after keynote speaker, she shares her expertise on Machine Learning, Data & Analytics, and emerging operating models for organizations undergoing digital transformation.  Her impressive career includes leadership roles at Estée Lauder, Merck, Sony Music, and Royal Caribbean.
Join us for this insightful conversation on CXOTalk Episode 840!
#ArtificialIntelligence #AI #BusinessStrategy #CXOTalk #SolRashidi #DataAnalytics #Leadership #DigitalTransformation #enterpriseai #aifails 
🔷 *Read the transcript with episode highlights and key takeaways:* https://www.cxotalk.com/episode/why-enterprise-ai-fails-and-how-to-fix-it
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