The Handbook: The Agency Operations Podcast

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The Handbook: The Agency Operations Podcast

Agency operations can be lonely. Enter The Handbook: The Agency Operations podcast. A space where we talk to fellow experts and operations leaders about agency life – discussing the challenges keeping us up at night, as well as strategies that help make things run a little bit smoother.   Each episode, we'll have a guest speaker who brings a fresh perspective and gives us plenty of food for thought. Hosted by Harv Nagra, operations consultant, and former in-house agency operations director. Subscribe and be lonely no more!–––The Handbook: The Agency Operations Podcast is brought to you by Scoro.

  1. HACE 1 DÍA

    How to Get Clients to See You as a Strategic Partner with Max Traylor

    Most agencies add value far beyond execution. They develop methodologies, frameworks, and strategic thinking that help clients make better decisions. But too often, they give that thinking away for free. Only to compete on price when it’s time for execution. Max Traylor has spent years helping agencies break this cycle. He’s an expert in packaging and selling strategy, helping agencies move from order takers to trusted advisors. In this episode, Max shares how to stop the race to the bottom a...

    39 min

  2. 25 FEB

    Rethinking performance, pay reviews & career growth with Zoe Blogg

    Are performance reviews a waste of time—or your agency’s secret weapon? Too often, agencies treat performance management as a checkbox exercise, bogged down with vague feedback and awkward salary conversations. But Zoe Elizabeth Blogg, Operations Director at Reboot Online, has built a system that actually works. From structured performance reviews to proactive (quarterly!) salary reviews, Zoe’s created a process that keeps teams engaged, managers confident, and top talent sticking aroun...

    40 min

  3. 11 FEB

    How to move from tactical to STRATEGIC ops with WPP's Preston Chandler

    Your agency’s operations can either fuel creativity, or kill it. And you can focus on the big picture that drives real financial impact, or get stuck in the weeds. Preston Chandler, WPP’s Global Practice Lead of Strategic Operations has a point of view, and the experience to prove it. In fact, Preston’s role at WPP is all about advising agencies in the group on how they can operate in a better, smarter, and more strategic way. In this conversation, Preston shares how agencies can design their...

    50 min

  4. 28 ENE

    Mike Della Porta: How to elevate service delivery for scale

    We’ve all had those moments, we land that huge new client – first comes the elation for winning the mandate that will transform our fortunes, and then the mild panic at how we’re going to deliver. There’s also times when what we do is simply just not that well understood across the organization – there might only be one internal expert, which creates a significant amount of risk for the business if they were to leave. That’s where assessing – and improving – your business capability maturit...

    41 min

  5. 14 ENE

    Managing Gen Z: Challenges, Myths, and the Opportunity with Isobel Camier

    This year, Gen Z are due to make up over a quarter of the workforce – a huge proportion. But both the negative headlines and moaning around the watercooler have commenced. Claims of entitlement, laziness, and unreasonable expectations abound. But is any of it true? And is their approach to work really that detrimental to an efficient workplace? In this episode, Harv speaks with Isobel Camier, founder of Camier Communications and a training consultant with 15 years of experience in...

    35 min

  6. 17/12/2024

    Building a systemized, codified, scalable sales engine with Ryan Hall

    In a tight market, sales become a big concern. Relying on repeat business or referrals no longer cuts it, you have to put in more effort. Often in agencies, the know-how on how to get this done is missing; few people come from a formal sales background. So a haphazard approach is implemented and we hope for the best. Only that slapdash approach rarely gets the results we want. Is it time for the sales engine to be looked at as an ops challenge? We think so. In this episode ...

    1 h y 8 min

  7. 03/12/2024

    Running your agency like clockwork with Jinny Mitchell-Kent

    How do you create a highly efficient agency without losing flexibility or quality? In this episode, Harv Nagra sits down with Jinny Mitchell-Kent, Joint Managing Director at Great State. With nearly 20 years of experience at agencies big and small—including global powerhouse AKQA—Jinny shares how she’s applying lessons from her big-agency days to a 100-person team. Here’s what you’ll hear: How moving from COO to MD changed her focus from internal projects to building client relationships, whi...

    38 min

  8. 19/11/2024

    How to document and embed best practices that stick with Harv Nagra

    Are you battling with inconsistent processes, bad practice and poor staff training? In this episode, Harv Nagra explains the benefits of documenting and embedding best practices – to take your agency one big leap forward in operational maturity. Harv shares his best tips on: Creating an agency handbook – to create a single source of truth for your business, and help your team work consistentlyChoosing the right documentation tools – specific tools that are helpful in documenting and c...

    23 min
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Agency operations can be lonely. Enter The Handbook: The Agency Operations podcast. A space where we talk to fellow experts and operations leaders about agency life – discussing the challenges keeping us up at night, as well as strategies that help make things run a little bit smoother.   Each episode, we'll have a guest speaker who brings a fresh perspective and gives us plenty of food for thought. Hosted by Harv Nagra, operations consultant, and former in-house agency operations director. Subscribe and be lonely no more!–––The Handbook: The Agency Operations Podcast is brought to you by Scoro.

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