Cleaning Business Life Shannon Miller

When passion and purpose collide, extraordinary things can happen. Just ask Natalie from Peak Cleaning, who transformed her love for helping others into a thriving business right here in Fresno, California. Her journey isn't just about sparkling countertops and streak-free windows—it's about impacting lives, from her clients to her staff, and fostering a sense of community. Our heartfelt discussion peels back the curtain on the personal and professional growth that comes from a cleaning business, all while keeping the conversation as fresh and lively as a newly tidied room.

Ever found yourself elbow-deep in suds, wondering what peculiar turns your workday might take? Natalie shares her side-splitting tales of indoor poultry escapades and surprise pet pig encounters, proving that a day in the cleaning biz is never dull. Beyond the chuckles, we face the realities of staff retention and the no-joke physical demands of the job head-on, with Natalie offering up her tips for keeping healthy and keeping spirits high. You might just pick up a few tricks to enhance your own daily grind.

Rounding out our chat, we focus on the nuts and bolts of nurturing a business from a fragile start-up to a robust enterprise. Natalie walks us through the value of building a rock-solid foundation with Standard Operating Procedures, the strategic moves that propelled her growth, and the innovative ways she says "thank you" to her hardworking team. We also shine a light on the nuanced art of interviewing in today's legal climate and the creative ways to show employees they're valued—because at the end of the day, it’s all about the people. Tune in for an episode that's as enriching and sparkling as the homes Peak Cleaning leaves behind.
PÜREvergreen.com Kimberly Gonzales e/info@purevergreen.com
KleanFreaksUnversity.com Shannon Miller e/cleaningbusinesslife@gmail.com

Join my FB Group: https://www.facebook.com/groups/1583362158497744
YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg

Have you ever felt the sting of your hard-earned clients being snatched away by the very staff you trained? This week on Cleaning Business Life, Kimberly Gonzalez and I tackle the all-too-common hazard of client poaching and arm you with strategies to fortify your operations. We discuss the importance of sturdy policies like finder's fees and ironclad contracts, sharing personal stories where these tools have been our saving grace. Charging a $2,500 finder's fee isn't about profit—it's a necessary deterrent reflecting the cost of nurturing a new team member. Our experiences underscore why clear boundaries aren't just helpful; they're essential.

As we continue our candid conversation, the focus shifts to preemptive strategies that ensure your business's protection. Imagine a world where late fees aren't a taboo but a standard practice, reminding clients to respect your time and services. Kimberly and I pull back the curtain on the dual finder's fee system, a policy promoting accountability on both ends of the spectrum. We'll also walk you through crafting a cancellation policy that's as much a shield for your business as it is a declaration of your professional standards. Real-life anecdotes bring these concepts to life, illustrating the power of clearly communicated terms and consequences.

Communication is the thread that binds a successful business together, so let's talk about talking. This episode is peppered with insights on fostering genuine connections, the underestimated power of a voice call, and why a Zoom check-in can go a long way. You'll hear how my own commitment to open dialogue has led to delightful moments, from clients gifting baked goods to heartfelt tokens of appreciation. And as a special treat, join in my excitement for the weekend's anticipated chick availability and the pure joy of gardening. Tune in for these heartfelt stories and practical advice, and remember—it's not just about cleaning; it's about building a community that cleans together.
PÜREvergreen.com Kimberly Gonzales e/info@purevergreen.com
KleanFreaksUnversity.com Shannon Miller e/cleaningbusinesslife@gmail.com

Join my FB Group: https://www.facebook.com/groups/1583362158497744
YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg

Pop the champagne and gather 'round as Cleaning Business Life hits a momentous milestone with our 56th episode—a celebration of one year sharing the nitty-gritty of running a cleaning business. Yet amidst the festivities, we take a hard look at the darker side of our industry: the betrayal of employees poaching clients. I'll open up about the sting of discovering a trusted lead employee siphoning off clients for years, a revelation that reshaped my approach to business protection. Kimberly Gonzalez joins me, bringing her own tale of deception that underscores the necessity for solid systems and the complexities of non-compete agreements, especially for 1099 workers.

Moving beyond the cautionary tales, we examine the bedrock of any service enterprise: trust and integrity. The character of a leader casts long shadows, influencing culture and success in profound ways. I'll discuss the painstaking process of crafting and regularly updating service agreements, learning from missteps like that infamous cat litter incident, to ensure that your business stands on firm ethical and legal ground. As we reminisce over past episodes that struck a chord with you, our listeners, we also look forward to sharing more heartfelt insights from the frontline trenches of the cleaning world. Join us on this episode, not just in celebration, but in solidarity as we arm ourselves with knowledge and shared experiences to fortify our businesses against the unexpected.
PÜREvergreen.com Kimberly Gonzales e/info@purevergreen.com
KleanFreaksUnversity.com Shannon Miller e/cleaningbusinesslife@gmail.com

Join my FB Group: https://www.facebook.com/groups/1583362158497744
YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg

Have you ever wondered what happens when a simple cleaning job goes disastrously wrong? Picture this: a beautiful chandelier crashing to the ground, leading to a staggering $45,000 claim. Join me, alongside the insightful Kimberly Gonzalez, as we unravel the world of liability insurance and the often overlooked, yet vital role it plays in safeguarding your cleaning business. From sharing my nerve-wracking personal stories to discussing best practices, we delve into how to protect your assets and keep both employees and clients out of harm's way.

Safety is no accident, and in this heart-to-heart, we tackle the nitty-gritty of safety protocols, from the handling of hefty furniture to the specific dos and don'ts of product usage on various household surfaces. Who knew that something as simple as a misplaced oven cleaner could strip away a countertop's finish or that expensive appliances and pets could be at risk from certain chemicals? We've got the lowdown on how to navigate these dangers with care, as well as how to approach cleaning homes that house high-value items with the precision and respect they require.

Wrapping things up, we can't help but chuckle at the oddities of insurance policies, like why your landlocked cleaning business might be covered for marine accidents – go figure! Despite the laughter, we know that the topic of insurance is no joke. We ensure you walk away with an understanding of when it's wise to file a claim, the difference between accidental damage and negligence, and why having an emergency fund can save you from hiking up your premiums. So, why not pull up a chair (carefully, of course) and join our conversation? It's an episode packed with humor, cautionary tales, and indispensable advice for anyone with a mop, a mission, and a business to protect.
PÜREvergreen.com Kimberly Gonzales e/info@purevergreen.com
KleanFreaksUnversity.com Shannon Miller e/cleaningbusinesslife@gmail.com

Join my FB Group: https://www.facebook.com/groups/1583362158497744
YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg

Ever felt like you're spinning your wheels with monthly cleaning gigs that just don't pay off? Join me and my industry comrade, Kimberly Gonzalez, as we peel back the layers on how to transform these appointments into the golden slots of your schedule! 

We're talking hard-won wisdom on pricing strategies that keep the lights on and the sponges soaking. We really do talk about pricing them the right way and how much time allotment you should give before you increase the price even higher.

Plus, I'll let you in on an exclusive scoop about a business model that might just revolutionize the way we think about monthly clients. Keeping my fingers crossed that one of those cleaning business owners reaches back out to me or if you are a Cleaning Business owner who does this please reach out.

As we turn the page, strap in for a candid look at if you are still the only one cleaning or if you have actual cleaning tech's.

Here's where the rubber meets the road with strategies that ensure you're building an enterprise, not just clocking in and out of jobs. We'll tackle the nitty-gritty of niche cleaning quandaries—like waging war on nicotine stains—and share insider tips on pricing, payment, and maintaining your cool when clients' expectations soar sky-high.

It's all about staying true to your vision, nailing down those professional boundaries, and never compromising on what makes your service shine.


To join my Cleaning Business Owner FB Group for FREE! Be sure to answer the questions :) Click the link https://www.facebook.com/groups/themaidsnetwork

#cleaningbusinesspodcasts
#shannonmiller
#cleaningbusinesscoach
#kleanfreaksuniversity
#maidbroker
#arizona
#kimberlygonzales
#purevergreencleaningproducts
#colorado


PÜREvergreen.com Kimberly Gonzales e/info@purevergreen.com
KleanFreaksUnversity.com Shannon Miller e/cleaningbusinesslife@gmail.com

Join my FB Group: https://www.facebook.com/groups/1583362158497744
YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg

Ever waltzed into the wrong party and realized you're not the only one dancing off-beat? Join Kimberly Gonzalez and I (Shannon Miller) , as we share some side-splitting stories about cleaning crews with all the right moves but the wrong houses! 

From sparkling clean surprises for unsuspecting homeowners to the bewildering quandaries facing our diligent but directionally challenged technicians, we chat about the importance of organization and professional poise in the face of these merry mix-ups. 

Whether it's navigating the complexities of ADHD or the artful dance of compensating your team while charming both accidental and intended house cleaning clients, we've got tales that will sweep you off your feet.

But wait, there's more than just laughter lurking in the suds. 

The second act of our cleaning carnival takes a turn towards the serious business of safety and security.  And why you need it for your crew and your house cleaning clients.

Picture this: a cleaner, a bathrobe, and a lawsuit waiting to happen—sounds like the setup for a joke, but it's just another day in the life of the house cleaning industry. 

We'll reveal why real estate lockboxes and garage codes aren't just for agents and how these tools can keep your business out of hot water. 

And for the grand finale, I'll let you in on a client's almost-impossible key-hiding escapade that's as entertaining as it is enlightening. So please encourage your clients not to do this...

Lock in with us as we mop up the mess and polish off the episode with practical wisdom for passing on peace of mind to clients and cleaners alike.

#shannonmiller
#kimberlygonzales
#cleaningbusinesslife
#kleanfreaksuniversity
#purevergreencleaningproducts
PÜREvergreen.com Kimberly Gonzales e/info@purevergreen.com
KleanFreaksUnversity.com Shannon Miller e/cleaningbusinesslife@gmail.com

Join my FB Group: https://www.facebook.com/groups/1583362158497744
YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg