The Big Leap Podcast

CleverTap

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MARKETING
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A podcast series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz.

09/14/2023

Let’s Talk Retention | Episode 3 - Sumit Jasoria, Co-founder & CEO of Newme

Dive into the world of fast fashion with Sumit Jasoria, Co-founder & CEO of Newme and Abhinay Jain, Director of Product-led Growth, CleverTap in the latest episode of Let's Talk Retention! Listen to the podcast to discover the early journey of Newme, how it started their vision, and team dynamics Why Tech comes first before fashion at NewMe Target audience insights and challenges faced Customer engagement and retention strategies And the thrilling story behind opening their very first offline store Don't miss this insightful discussion on building brand loyalty in the fashion world! #customerengagement #fashionindustry #indianfashion

24 min
08/24/2023

Let’s Talk Retention | Episode 2 - Richa Sethi, Co-founder & CEO, GetLitt

Welcome to the second episode of our #CleverTapforstartup series - ‘Let’s Talk Retention’! Our guest today is a seasoned entrepreneur with a strong passion for making stories accessible & fun for children - Richa Sethi, Co-founder & CEO, GetLitt. Listen to this podcast, as she deep dives into how she founded GetLitt and gave it a gamified approach for inspiring children to read! Tune in to uncover the success of GetLitt’s retention and engagement strategies! #CleverTapforstartups #LetsTalkRetention #StartupVibes About us CleverTap is the all-in-one customer engagement platform that helps brands personalize and optimize all consumer touch points to improve user engagement, retention, and lifetime value. It’s the only solution built to address the needs of retention and growth teams, with audience analytics, deep-segmentation, multi-channel engagement, product recommendations, and automation in one unified product. For more information, visit clevertap.com or follow us on: LinkedIn: https://www.linkedin.com/company/clev... Instagram: / clevertapofficial Twitter: / clevertap

23 min
07/07/2023

Tobias Boerner’s Recipe For Successful Hyper-Personalization and Building Customer Trust Early

Though Tobias Boerner has been fasting since 2019, his app has done the opposite, feasting on effective growth and retention practices for years to reach over 26 million users worldwide. Our host Peggy Anne Salz chews on some techniques that established Fastic as the world's leading intermittent fasting app with Tobias in this Big Leap episode. Co-Founder and CEO of Fastic, Tobias has a passion for marketing and a laser focus on growth. In the episode, he explains how he bakes these passions into his retention recipe and perfects personalization to reach a customer app rating of 92%. “The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz. About CleverTap: We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps. Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty. Visit our website: https://clevertap.com/ Our Socials LinkedIn: https://www.linkedin.com/company/clevertap Twitter: https://twitter.com/CleverTap Instagram: https://www.instagram.com/clevertapofficial Facebook:https://www.facebook.com/clevertap CHAPTER TIMESTAMPS 00:00 - Fastic, a renowned intermittent fasting app 03:37 - Building trust during the onboarding process 06:30 - How to satisfy customer personalization cravings 11:57 - Climbing the rungs of the personalization ladder 15:23 - AI's role in a good customer journey 17:44 - Delivering communications when they count 19:52 - How retention keeps the growth wheel turning 22:54 - A small action that made a big impact 25:23 - Rapid-fire Q&A

28 min
06/21/2023

How Rooter Harnessed Customizable Client Care To Become Google Play’s #1 App

How did Piyush Kumar grow Rooter to a #1 app on Google Play with 16.2 million monthly users while maximizing monetization every step of the way? Our host Peggy Anne Salz sat down with Rooter's Founder and CEO this week to discuss his strategy to rocket Rooter, India's leading game and Esports streaming platform with 16.2 million monthly users and 1.2 million creators, to the top of the app store. Kumar reveals how he is building an "ecosystem for growth," cultivating a thriving community of gaming enthusiasts who, in turn, attract a large and loyal audience of their peers. This dynamic keeps user acquisition costs low (organic accounts for over 55% of all app downloads) and brand attraction high (Rooter counts deals with over 100 top brands, including Mountain Dew). In this episode, Kumar shares the approach to advertising, product development, and creator care that drives high retention and ensures Rooter's growth model remains "extremely sustainable." “The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies, and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz. About CleverTap: We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps. Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty. Visit our website: https://clevertap.com/ Our Socials LinkedIn: https://www.linkedin.com/company/clevertap Twitter: https://twitter.com/CleverTap Instagram: https://www.instagram.com/clevertapofficial Facebook:https://www.facebook.com/clevertap CHAPTER TIMESTAMPS 00:00 - Rooter: India's leading game and eSport streaming platform 03:08 - Work-life balance leading to better work performance 05:42 - What would Piyush tell his younger self? 07:23 - How has Rooter pivoted its strategy over the years? 09:54 - Grow an audience by giving them the best tools and support for content creation 16:40 - Take monetization seriously and start early 21:20 - "The biggest factor of growth is your customer acquisition cost" 24:33 - Adaptable personalization 29:07 - Who helps Rooter listen to its audience? 32:55 - Rapid-fire Q&A 36:10 - Piyush's Golden Rule for retention

38 min
06/02/2023

Building Trust And Engagement Through Customer Involvement with Cardiogram’s Stacy Earl

Customer trust and a great value proposition are musts for mobile health apps. Cardiogram by Ilumivu has both. In this episode, our host, Peggy Anne Salz, sits down with Cardiogram’s VP of Marketing, Stacy Earl, to learn how this healthcare app uniquely approaches customer education to build retention and growth. “You've gotta show the value of the product early on, especially as the economy's tightening down,” Stacy says. Throughout the episode, Stacy divulges how Cardiogram differentiates itself from free options to move customers down the funnel and shares her trick for boosting customer engagement and reaching app users on all channels. “The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz. About CleverTap: We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps. Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty. Visit our website: https://clevertap.com/ Our Socials LinkedIn: https://www.linkedin.com/company/clevertap Twitter: https://twitter.com/CleverTap Instagram: https://www.instagram.com/clevertapofficial Facebook:https://www.facebook.com/clevertap CHAPTER TIMESTAMPS 00:00 - Welcome Stacy Earl, growth marketing expert 03:52 - An app to predict and prevent heart concerns 05:07 - How does Cardiogram differentiate its offering from free data? 08:19 - It pays off to involve your customers in new development 12:42 - Design for personalization from the start 15:48 - Your app needs a MarTech solution and a patient, creative person 19:42 - Reach people on their preferred channel, not yours 21:32 - What does a good engagement experience look like to Stacy? 22:38 - Stacy's biggest personal mistake turned great lesson 24:21 - Great customer relationships = easier conversion

30 min
05/19/2023

Vernesa Cutuk On Building Retention In Your Sleep And The Value Of Predictability

CRM Marketing Specialist Vernesa Cutuk joins Peggy Anne Salz in this episode to talk about how Sleep Cycle — your one-stop-shop for improving and understanding your sleep — bakes retention into its brand. The Sweden-based subscription app has a unique approach to segmentation and customer data mapping that keeps its customers coming back for more. Throughout the episode, Vernesa discusses this strategy and how Sleep Cycle combines engagement campaigns with conversion ones to build trust and deepen user engagement. Vanessa also reveals what she believes is a secret power tool for CRM leaders, while Peggy shares a few early data points from Clever Tap's Subscription App Data Science Report. “The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz. About CleverTap: We are a mobile user engagement and analytics platform enabling startups, marketers and developers to use the power of data and messaging to personalize customer experiences on mobile apps. Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty. Visit our website: https://clevertap.com/ Our Socials LinkedIn: https://www.linkedin.com/company/clevertap Twitter: https://twitter.com/CleverTap Instagram: https://www.instagram.com/clevertapofficial Facebook:https://www.facebook.com/clevertap CHAPTER TIMESTAMPS 00:00 - What about Vernesa's eclectic life makes her a better CRM 02:33 - Sleep Cycle's value proposition: Helping you get better at sleeping 06:51 - Innovative approaches to habit-forming 09:43 - Staying on top of nerdy features for the sleep data lovers 11:41 - How do you segment people based on their sleep? 15:54 - Sleep Cycle’s tricks to moving people through the funnel 19:10 - Your audience might not respond to that email campaign 22:04 - The do's and don'ts of brand tone 23:48 - How Sleep Cycle builds trust with its users and deepens engagement 25:59 - Baking retention into your brand 27:22 - What should CRM leaders know about what's coming next?

31 min
04/28/2023

Raw Authenticity And Value-Based Marketing Saves Lives At Mindful Mamas

Mindful Mamas doesn’t refer to its app users as audiences or customers or even consumers. They’re just moms. And they are the center of all the brand’s operations. Our host Peggy Anne Salz sits down with Jillian Lee Stout, Co-founder and CPO of Mindful Mamas, in this episode. The pair discuss the Denver-based startup focused on mindfulness & mental health for mothers at every stage and how it has perfected retention and hyper-personalization by constantly asking, “How well are we serving mom?” Jillian shares Mindful Mamas' unique approach to habit-forming features, how the brand retains a 50% email open rate, and a campaign where moms unsubscribed because they weren’t receiving push notifications. “The Big Leap,” a video interview series featuring the most respected CMOs and executives globally, reveals the steps, strategies, and stories that have allowed marketers to achieve growth through retention. The series is hosted by Peggy Anne Salz. About CleverTap: We are a mobile user engagement and analytics platform enabling startups, marketers, and developers to use the power of data and messaging to personalize customer experiences on mobile apps. Today, thousands of marketers and developers worldwide use CleverTap to gain deep customer insights to improve user loyalty. Visit our website: https://clevertap.com/ Our Socials LinkedIn: https://www.linkedin.com/company/clevertap Twitter: https://twitter.com/CleverTap Instagram: https://www.instagram.com/clevertapofficial Facebook:https://www.facebook.com/clevertap CHAPTER TIMESTAMPS 00:00 - Orchestrating a mindful group of moms 04:56 - Connecting with the vulnerability-first approach 07:46 - The campaign where people subscribed because of the push notifications 10:16 - An approach to habit-forming features that saves lives 17:32 - Treating each mom like an individual client 20:48 - It's not marketing; it's a feature 25:45 - Listen to your customers and then dig deeper 29:35 - Using CHATGBT for market research 31:16 - The next step for Mindful Mamas

36 min
04/27/2023

Let’s Talk Retention | Episode 1 - Vaibhav Gupta, CEO, ChefKart

Welcome to the first episode of our new podcast series, ‘Let’s Talk Retention’, where we focus on the challenges of early-stage startups. Here we speak to founders of promising startups and get their perspectives on growth, and retention strategies. Listen in as our guest, Vaibhav Gupta, Co-Founder and CEO of ChefKart, shares his entrepreneurial experience in creating ChefKart and how 'Retention' became one of their strongest growth levers. About us CleverTap – World's #1 Retention Cloud helps growth teams understand, segment & engage their users for increased retention, CLV & campaign ROI. The platform, trusted by 2000 customers, is powered by TesseractDB™ - the world’s first purpose-built database for customer engagement, offering both speed and economies of scale. To know more about CleverTap for Startups and get access to our exclusive community for startup founders, check out this page

21 min

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Creator

CleverTap
Years Active

2021 - 2023
Episodes

53
Rating

Clean
Show Website

The Big Leap Podcast

The Big Leap Podcast

Episodes

Let’s Talk Retention | Episode 3 - Sumit Jasoria, Co-founder & CEO of Newme

Let’s Talk Retention | Episode 2 - Richa Sethi, Co-founder & CEO, GetLitt

Tobias Boerner’s Recipe For Successful Hyper-Personalization and Building Customer Trust Early

How Rooter Harnessed Customizable Client Care To Become Google Play’s #1 App

Building Trust And Engagement Through Customer Involvement with Cardiogram’s Stacy Earl

Vernesa Cutuk On Building Retention In Your Sleep And The Value Of Predictability

Raw Authenticity And Value-Based Marketing Saves Lives At Mindful Mamas

Let’s Talk Retention | Episode 1 - Vaibhav Gupta, CEO, ChefKart

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