In this episode, Chuck and Nick chat with Michael Hinshaw, a recognized leader in digital customer experience and author of Experience Rules. Michael shares his insights from decades of helping companies like Intel and Microsoft enhance their customer interactions — both digital and physical — and how businesses can effectively reduce friction and even misunderstandings in their service offerings.
Check out Michael’s website: mcorp.cx
Information
- Show
- FrequencyUpdated Semiweekly
- PublishedJune 24, 2024 at 4:39 PM UTC
- Length54 min
- Episode19
- RatingClean