90 episodes

This is the Client Experience Revolution with Riah Gonzalez, a podcast focused on business owners and entrepreneurs from all industries, backgrounds, and walks of life who work with their heads high and their hearts out. Listen along with Riah and her guests as they talk life, work, and getting shit done in a connection-centered, vulnerability first way. Support this podcast: https://anchor.fm/amariah-gonzalez/support

Client Experience Revolution Podcast Riah Gonzalez

    • Business
    • 5.0 • 9 Ratings

This is the Client Experience Revolution with Riah Gonzalez, a podcast focused on business owners and entrepreneurs from all industries, backgrounds, and walks of life who work with their heads high and their hearts out. Listen along with Riah and her guests as they talk life, work, and getting shit done in a connection-centered, vulnerability first way. Support this podcast: https://anchor.fm/amariah-gonzalez/support

    Ep. 89 - Mental Illness & Business: Shameful or Superpower?

    Ep. 89 - Mental Illness & Business: Shameful or Superpower?

    Mental Health is an issue not to be taken lightly. Someone may look fine, but they may be getting through a battle they don’t even know about.

    Our guest, Angelica Gonzalez, experienced this during her grade school years. She always wondered why she got not-so-good results in class even when she exhausted a lot of effort into it. She understood what she was going through when she was diagnosed to have ADHD in 7th grade. As soon she became aware of her mental health, she and the people that surround her helped her cope up with the daily situations that she’s going through. And now she is very good at what she does because she was naturally born to do it!

    Angelica is an up-and-coming hairstylist in the Seattle area who believes that you never “just get your hair done.” She believes in creating energizing and healing experiences, leaving her clients confident and happier than before. Graduate of Gene Juárez Academy and an accomplished young entrepreneur, Angelica stands for being who you are - heart scars and all. She teaches others how to persevere through mental battles to unfiltered success.

    In this episode we talked about:

    · How important it is to be aware of your mental state.

    · What external factors can affect mental health.

    · How clearing your path and following your own timeframe can help with mental health.

    · How support people can help you succeed in your craft.

    Connect with Angelica:

    Instagram: @an.angelic.touch

    Email: beauty@angelica.hair


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    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    Support this podcast: https://anchor.fm/amariah-gonzalez/support

    • 1 hr 8 min
    Ep. 88 - More than you can imagine: A Year in the Life of an Aligned Business

    Ep. 88 - More than you can imagine: A Year in the Life of an Aligned Business

    One year ago, amidst the world crisis unfolding as it did, our guest, Monique Gaffney was knee deep in making a big shift in my business. She had a healing modality that she had been teaching and essentially coaching people in that allows them to remember their Purpose and gets them in action in serving in it.

    For the years prior to last, she was following the "traditional" coaching/launch model and it just didn't feel good to her. Didn't feel aligned with who she is or what SHE KNOWS she is here to accomplish in the world.

    She decided to sign up with a strategy mentor and changed her business model to primarily working with women, while re-building her brand and credibility as a mentor in the MLM space.

    Exciting? Learn what else Monique did in the past year and how it helped her personally and her business.

    --

    Connect with Monique

    Instagram

    Facebook

    LinkedIn

    Website



    Connect with me:

    Facebook Group

    Linked In

    Instagram

    Twitter


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    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    Support this podcast: https://anchor.fm/amariah-gonzalez/support

    • 52 min
    Ep. 87 - Mental Toughness: How to Navigate Extreme Stress

    Ep. 87 - Mental Toughness: How to Navigate Extreme Stress

    Many reasons explain why a growing number of people are stressed out today. Mental toughness makes it possible to put stress to work for us. With the right tools and skills, daily battles soon turn into sweet victories and we're able to liberate thebest in our teams to achieve more.

    Colonel Deb Lewis is a West Point graduate from its first class with women. A retired Army Colonel and Harvard MBA, Deb commanded three US Army Corps of Engineer Districts, including a $2.1B reconstruction program in combat. She survived the 9/11 Pentagon attack while serving on the Joint Staff antiterrorism team. Colonel Deb’s experiences leading while under fire inspired her unique 'Mentally Tough Women' (MTW)program to help women handle more stress - not de-stress - and put it to work for them. MTW arms women (and enlightened men!) with the proven strategies, insights, and tools they need in good times and times of crisis.

    After a 34-year military career, Colonel Deb and husband Doug Adams embarked on the Duty, Honor, America Tour October 7, 2010. She drove their RV 26K miles as Doug bicycled 18,067 miles through all 50 states in one year in support of the U.S. military, veterans, and families. They continue to work with non-profits, businesses, andleaders to lift up communities. MentallyToughWomen.com

    "The better you get at handling stress, the easier it becomes to do insanely hard things and really love doing it."

    Here are some of the things we talked about on the show:

    · The dominant mindset towards stress and why is that important

    · The #1 problem ready to undermine the best intentions and efforts of leaders and managers

    · Warning signs should we look for that contribute to (the #1 problem you discussed earlier)

    · What role can leaders take to achieve greater success - no matter how much stress they face - and put stress to work for them

    --

    Connect with Colonel Deb Lewis:

    Website

    LinkedIn

    Facebook

    Books published



    --

    Connect with me:

    Facebook

    Instagram 

    LinkedIn


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    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    Support this podcast: https://anchor.fm/amariah-gonzalez/support

    • 1 hr 5 min
    Ep. 86 - How to Reduce Workplace Stress and Laugh on Queue

    Ep. 86 - How to Reduce Workplace Stress and Laugh on Queue

    We laugh less as we age, but we can change that! The average baby laughs 300 times per day while the average adult laughs 20 times per day – according to work by Dr. Robert Provine, one of the first psychologists to study laughter. Just as we exercise for physical health, we can proactively engage with laughter for our mental and emotional health.

    Today's guest is Ida is the Chief Catalyzer & Founder of Ability to Engage, Inc. Ability to Engage helps brands develop marketing communications, product ideas, brand strategies (brand personality, equity, and architecture), and consumer segmentations. The A2E team also develops and facilitates innovation sessions, strategic meetings, and team effectiveness workshops. Clients include start-up companies, international government groups, and some of the world’s largest and most respected companies in brand and marketing such as Clorox, ConAgra Foods, McGraw Hill, Ogilvy, PepsiCo, Pfizer, Procter & Gamble, and Red Bull.

    In addition to running an international award-winning boutique consultancy, Ida is a happiness coach, inventor (7 patents), motivational speaker (including the TEDx stage), professor, board member, author and podcast host. She also enjoys getting people to find their “inner child” through laughter, as a certified Laughter Yoga instructor.

    Here are some of the things we talked about on the show:

    · What are some strategies to bring laughter to work?

    · What is laughter yoga? Understand you’re a “laughter yoga” instructor

    · What to recommend people that may feel uncomfortable laughing intentionally and without a prompt

    · What to recommend people that work on teams that feel bringing in more laughter may be viewed as unprofessional

    --

    Connect with Ida

    Website

    TEDx Talk

    Self Help Journal



    Connect with me:

    Facebook Group

    Linked In

    Instagram

    Twitter


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    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    Support this podcast: https://anchor.fm/amariah-gonzalez/support

    • 32 min
    Ep. 85 - Map to Millions: Do you want millions of dollars? We have the secret.

    Ep. 85 - Map to Millions: Do you want millions of dollars? We have the secret.

    Having a strong business plan is something that most for-profit organizations overlook. Not many business owners begin with a clear plan or know how to make an effective one.

    Today, we are thrilled to have Dee Fretwell back as a guest on the show. Dee has been strategically planning and developing Operational systems of businesses across the nation since 1999. Fretwell’s business approach blends a straight-shooting communication style with a casual format that ultimately leads to a fun and efficient experience. Systematization and efficiency are at the top of Fretwell’s list of must-haves in any business and are also some of her favorite activities to do when working with companies who strive for bigger and better futures.

    Here are some of the things we talked about on the show:


    Business Plans: How Dee helps businesses map out a plan for funding

    Where else a business plan can come in handy (aside from marketing)

    How a business plan can help with determining pricing for coaches

    What makes a good business plan

    Where to start and what to do if you can’t afford yet to a hire support

    Dee’s services, how they differ, and other ways she helps businesses with their planning

    Start with the basics: Who, What, Where, Why, How


    --

    Connect with Dee Fretwell

    LinkedIn



    Connect with me:

    Facebook Group

    Linked In

    Instagram

    Twitter


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    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    Support this podcast: https://anchor.fm/amariah-gonzalez/support

    • 41 min
    Ep. 84 - When Sorry is Not Enough: Making Amends

    Ep. 84 - When Sorry is Not Enough: Making Amends

    We are having conversations about accountability on the micro and macro levels. Whether it is about racial equity and inclusion,  healing childhood traumas, or figuring out how to move on as a team when you screw up on that major project. Being held accountable and holding others accountable is necessary but we haven't seen a whole lot of tools just yet.

    Today’s guest is Angie Nuevacamina. After serving her community as a small business consultant and seeing personal development issues play out in business and organizations, Angie Nuevacamina is now focused on educating, training, and developing those who are wanting to navigate a more socially aware world. Growing up in Detroit in a multiracial/Black family, then being able to travel the world,

    Angie has a deep understanding of the relationship of micro and macro and how one influences the other. A certified facilitator through the Gottman Institute, Angie understands relationships and the healthy dynamics that allow them to thrive. Whether working with those impacted by human trafficking, young professionals on the come up, enterprise-level teams committed to changing the culture, or parents wanting to do better, she has tools to help them on their way; on their nueva camina.

    Here are some of the things we talked about on the show:

    ● What made her choose to do this work

    ● What is making amends?

    ● What accountability is and why it is important to be accountable

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    Connect with Angie Nuevacamina

    Website

    Instagram

    Connect with me:

    Facebook Group

    Linked In

    Instagram

    Twitter


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    This episode is sponsored by
    · Anchor: The easiest way to make a podcast. https://anchor.fm/app

    Support this podcast: https://anchor.fm/amariah-gonzalez/support

    • 55 min

Customer Reviews

5.0 out of 5
9 Ratings

9 Ratings

Coonoor Behal | Mindhatch ,

Riah knows her stuff!

Thank you Riah for the wonderful conversation around Mindhatch and my upcoming book. I love that you focus on the vulnerability and human side of business because it is the most important resource we have when growing our businesses.

Jamie-Autumn ,

About business, applies to everyday life

The topics are always easily related not just to building better client experience but also hugely relevant to building a better self experience, better friend/family relationship experience, and tons more. Glad to have found this!

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