Banking Reinvented

Backbase
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In the weekly “Banking Reinvented” podcast, host Tim Rutten welcomes Backbase CEO and founder Jouk Pleiter and other senior banking leaders to explore how banks can go beyond survival and progressively modernize their operations. Learn more about the importance of Engagement Banking, the impact of AI, the challenges of re-architecting legacy banking systems to match customer-centric models, and much more. Tune in each week to get valuable insights into the future of banking. Explore more resources in the Banking Reinvented content hub: https://tinyurl.com/Backbasedotcom

  1. -4 Ч

    The growth mindset: scaling innovation through people, not just tech

    Recorded live at Backbase ENGAGE Americas, episode 65 of Banking Reinvented is a panel discussion that covers one of the most human questions in digital transformation: how do we scale innovation not just through technology, but through people? In this episode, moderator Robert Soetens is joined by some of North America’s banking leaders, including T.J. Steele (Eastern Bank), Christina Buono (National Bank of Canada), and Judith Henderson (WSECU). They discuss how real transformation is driven by having a growth mindset, not just tech modernization. Because — as they note — in the long run, having the right people in place can be just as important as investing in a digital banking platform. Tune in to hear how to create adaptive banking cultures that are curious, collaborative, and customer-obsessed. – Curious to find out more about customer-centric banking?  Follow us on LinkedIn: -> Backbase -> Jouk Pleiter -> Tim Rutten -> T.J. Steele -> Christina Buono -> Judith Henderson Step into the future of finance -> Check out our content hub Timestamps (00:00) – Welcome to the “Banking Reinvented” podcast (00:46) – Introduction to topics and speakers (02:56) – Leadership tips for increasing agility and growth (05:19) – Measuring behavioral performance indicators (06:44) – Helping employees adapt to cultural changes (08:42) – Getting employees to buy in to change (11:04) – Being a manager vs. being a coach/mentor (16:22) – Working with those who are resistant to change (18:15) – Cross-departmental change and communication (24:43) – Key advice for leaders about mindset changes (30:03) – Questions from the audience (32:44) – Episode wrap-up

    33 мин.

  2. 2 СЕНТ.

    Leapfrog your legacy tech: the value of a unified banking suite

    Episode 64 of Banking Reinvented analyzes the value of a unified banking suite, revealing how financial institutions can break free from siloed legacy systems and create truly customer-centric digital experiences, powered by AI. In this episode, host Tim Rutten is joined once again by Backbase Founder & CEO Jouk Pleiter to discuss how a single, integrated platform can transform sales, servicing, and customer engagement. From conversational banking to personalized financial coaching, this episode uncovers the strategic blueprint for banks looking to leapfrog their legacy systems and drive meaningful digital transformation. Tune in to hear why your bank should adopt a unified, AI-powered banking suite that breaks down silos to drive both operational efficiency and revenue growth. – Curious to find out more about customer-centric banking?  Follow us on LinkedIn: -> Backbase -> Jouk Pleiter -> Tim Rutten Step into the future of finance -> Check out our content hub Timestamps (00:00) – Welcome to the “Banking Reinvented” podcast (00:33) – AI announcements from Google and OpenAI (05:19) – Reactions to Backbase’s AI-powered Banking Platform (07:33) – The AI zeitgeist in the banking industry (09:52) – The value of a unified banking suite (13:20) – Embracing AI with a unified banking suite (15:10) – Boosting efficiency alongside sales and servicing (22:08) – Key principles for getting started with adoption (25:16) – Key takeaways (26:38) – Why systems integrations are the “Achilles heel” of banking (28:29) – Episode wrap-up

    29 мин.

  3. 26 АВГ.

    Modernizing without limits: how banks and credit unions are reimagining transformation

    Recorded live at Backbase ENGAGE Americas, episode 63 of Banking Reinvented features a panel discussion about the best ways to modernize without rewriting or replacing your entire tech stack. In this episode, moderator Jan Rempe is joined by some of the region’s top thought leaders: Justin Zeidman (Navy Federal Credit Union), Alicia Stone (KeyBank), Fred Fuller (Endava), and Andy Cease (Entrust). Together, the group discusses the power of progressive modernization, a series of smart, modular moves, rather than a massive, one-time overhaul. Tune in to hear how to modernize progressively using modular thinking, customer- and member-centric design, and a clear path to value. – Curious to find out more about customer-centric banking?  Follow us on LinkedIn: -> Backbase -> Jouk Pleiter -> Tim Rutten -> Justin Zeidman -> Alicia Stone -> Fred Fuller -> Andy Cease Step into the future of finance -> Check out our content hub Timestamps (00:00) – Welcome to the “Banking Reinvented” podcast (00:53) – Topic overview and introduction to speakers (03:17) – Modernizing while maintaining the customer/member experience (10:20) – The current and future state of composable banking (12:37) – Structuring teams to achieve modular modernization (15:01) – Regulatory compliance and fraud (21:41) – Patterns in global modernization (25:01) – Unlocking growth and value, ROI capture (27:48) – Prioritizing ROI in treasury onboarding (32:55) – Key takeaways on modernization (36:44) – Questions from the audience (40:03) – Episode wrap-up

    40 мин.

  4. 19 АВГ.

    Creating institutional elegance: insights from Nedbank Private Wealth International’s Stuart Cummins

    Episode 62 of Banking Reinvented explores the evolving role of technology in private wealth management and how institutions can strike the right balance between innovation, compliance, and human connection. Host Tim Rutten sits down with Stuart Cummins, Chief Executive of Nedbank Private Wealth International, to discuss how technology is reshaping the sector, not just as an enabler, but as a strategic pillar for growth. Together, they discuss how Nedbank is using AI and selective tech investments to streamline operations and empower advisors, which he calls creating "institutional elegance." Tune in to learn how Nedbank is navigating the intersection of digital transformation and human connection while staying grounded in the values of trust and integrity. – Curious to find out more about customer-centric banking?  Follow us on LinkedIn: -> Backbase -> Jouk Pleiter -> Tim Rutten -> Stuart Cummins -> Nedbank Private Wealth International Step into the future of finance -> Check out our content hub Timestamps (00:00) – Welcome to the “Banking Reinvented” podcast (00:47) – Introduction to Stuart and Nedbank Private Wealth Intl. (02:50) – Overview of topics (04:50) – Tech in the wealth management space (07:45) – Overcoming hurdles and driving tech change (12:31) – Regulatory and compliance spend (15:11) – The increasing role of AI (21:02) – Boosting efficiency to be more competitive (25:19) – Microsoft’s sovereign European cloud (27:29) – Augmenting private bankers with cutting-edge technology (31:20) – Final words from Stuart (34:04) – Key takeaways (36:34) – Episode wrap-up

    37 мин.

  5. 12 АВГ.

    Thriving through mergers & acquisitions in U.S. banking

    Recorded live at Backbase ENGAGE Americas, Episode 61 of Banking Reinvented is a panel discussion that deep-dives into mergers and acquisitions, which aren’t just accelerating — they’re becoming a defining feature of the modern financial landscape. In this episode, moderator Alex Jimenez is joined by an all-star panel of M&A experts, including Carla Higgins (CNB Bank), Sumeet Grover (UFCU), Osman Ulhaq (OneAZ Credit Union), and Nate Porter (West Monroe). Together, they discuss everything from recent trends to customer/member impact and ways to balance the promise of growth with the complexity of integration. Tune in to hear from the leaders who are making the M&A journey work, whether as buyers, sellers, or strategic partners helping to drive transformation at scale. – Curious to find out more about customer-centric banking?  Follow us on LinkedIn: -> Backbase -> Jouk Pleiter -> Tim Rutten -> Carla Higgins -> Sumeet Grover -> Osman Ulhaq -> Nate Porter Step into the future of finance -> Check out our content hub Timestamps (00:00) – Welcome to the “Banking Reinvented” podcast (00:49) – The current state of M&A in banking (03:57) – The increasing prevalence of M&A at credit unions (05:15) – Balancing desire for growth with complexity of integration (08:38) – Getting cultural buy-in from employees and leadership (14:04) – The difference between mergers at smaller and larger institutions (18:41) – Tailoring M&A playbooks to individual institutions (24:04) – Navigating pitfalls in M&A (27:41) – Using M&As as an opportunity to acquire better tech (30:32) – M&As for the purpose of reaching new segments (32:10) – Acquiring banks for the license (37:53) – Cleaning up your data during an M&A (40:11) – Aligning charters in the credit union space (43:21) – Episode wrap-up

    44 мин.

  6. 5 АВГ.

    Leadership, ownership, and AI banking strategy: a conversation with BSF’s Abdullah Alwabel

    In the second episode of this two-part series, host Tim Rutten and Abdullah Alwabel, Head of Digital Banking and Innovation at BSF, shift the discussion from ambition to execution. From prioritizing the right features to applying AI where it actually delivers value, Abdullah shares how leadership clarity and internal ownership helped turn strategy into results at BSF. For digital leaders navigating complexity, this episode offers a practical view into how banks can build high-performing cultures. Tune in to hear how strong leadership, smart trade-offs, and cultural alignment can shape transformation that lasts. – Curious to find out more about customer-centric banking?  Follow us on LinkedIn: -> Backbase -> Jouk Pleiter -> Tim Rutten -> Abdullah Alwabel -> BSF Step into the future of finance -> Check out our content hub Timestamps (00:00) – Welcome to the “Banking Reinvented” podcast (00:22) – Recap of part one and introduction to Abdullah (00:46) – Strategic prioritization and balancing trade-offs (03:46) – Platform decisions and feature focus (06:35) – BSF’s outside-in approach to AI (09:48) – AI in internal development and delivery (11:29) – Barriers to deeper AI adoption (18:01) – Leadership behaviors and internal ownership (19:45) – Episode wrap-up

    21 мин.

  7. 29 ИЮЛ.

    Vision 2030 in motion: leading change in Saudi banking with BSF’s Abdullah Alwabel

    In the first episode of this two-part series, host Tim Rutten sits down with Abdullah Alwabel, Head of Digital Banking and Innovation at BSF, to unpack one of the most ambitious digital transformations in the region. From core modernization to platform replacement, BSF's journey reflects a bold, urgent, customer-first strategy grounded in Saudi’s Vision 2030, a strategic framework for societal transformation. Together, they discuss trade-offs, delivery speed, the leadership mindset, and the shifting expectations of consumers throughout the region. Tune in to find out how BSF is balancing urgency with execution to meet the demands of a new era — and how your bank can do the same. – Curious to find out more about customer-centric banking?  Follow us on LinkedIn: -> Backbase -> Jouk Pleiter -> Tim Rutten -> Abdullah Alwabel -> BSF Step into the future of finance -> Check out our content hub Timestamps (00:00) – Welcome to the “Banking Reinvented” podcast (00:48) – Introduction to Abdullah (02:42) – Vision 2030 and the urgency to digitize (05:55) – Public sector pressure and shifting customer expectations (09:16) – Competition moving from customer acquisition to transaction-level (12:23) – BSF’s approach to building flexibility and infrastructure (15:29) – Core and platform transformation explained (22:30) – Managing trade-offs during platform implementation (24:30) – Platform timeline and the decision to go big (25:42) – Why BSF took full ownership of its transformation (33:06) – Episode wrap-up

    33 мин.

  8. 22 ИЮЛ.

    Rethinking commercial banking: navigating complexity & unlocking growth

    Recorded live at Backbase ENGAGE Americas, Episode 58 of Banking Reinvented shares a panel discussion about the growth opportunity of commercial banking, featuring insights from some of North America’s top digital leaders. In this episode, moderator Arun Ramamoorthy is joined by Christine Martin (EverBank), Jessika Wood (Fifth Third Bank), and Shannon Lambert-Habermehl (BOK Financial) for an in-depth discussion about the commercial banking space. Together, they chat about the best ways to respond to impactful trends, overcome critical challenges, and navigate the complexity of an increasingly competitive market. Tune in to learn more about customizing offerings for various market segments, modernizing customer experiences at speed, and balancing in-house innovation with best-of-breed technologies. – Curious to find out more about customer-centric banking?  Follow us on LinkedIn: -> Backbase -> Jouk Pleiter -> Tim Rutten -> Arun Ramamoorthy -> Christine Martin -> Jessika Wood -> Shannon Lambert-Habermehl Step into the future of finance -> Check out our content hub Timestamps (00:00) – Welcome to the “Banking Reinvented” podcast (00:48) – Introduction to topics and speakers (04:59) – Trends in commercial banking (08:16) – Segmentation in the commercial space (12:23) – Collaborating and competing with fintechs (14:45) – Improving the commercial onboarding experience (19:51) – Creating seamless experiences for commercial customers (21:50) – The best approaches to payment modernization (25:26) – Innovation in instant payments (30:56) – The opportunity of cross-border payments (33:52) – Balancing in-house innovation and best-of-breed technologies (40:40) – Final thoughts from the panelists (43:43) – Episode wrap-up

    46 мин.
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In the weekly “Banking Reinvented” podcast, host Tim Rutten welcomes Backbase CEO and founder Jouk Pleiter and other senior banking leaders to explore how banks can go beyond survival and progressively modernize their operations. Learn more about the importance of Engagement Banking, the impact of AI, the challenges of re-architecting legacy banking systems to match customer-centric models, and much more. Tune in each week to get valuable insights into the future of banking. Explore more resources in the Banking Reinvented content hub: https://tinyurl.com/Backbasedotcom

Информация

  • Автор
    Backbase
  • Годы выхода
    2024 - 2025
  • Выпуски
    65
  • Ограничения
    Без ненормативной лексики
  • Авторские права
    © Backbase
  • Сайт подкаста
    Banking Reinvented

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