Command Control Power: Apple Tech Support & Business Talk Jerry Zigmont

In this episode, the hosts grapple with a series of technical issues while trying to start their stream. Joe faces multiple frustrations with his Mac and browser configurations, expressing his exasperation with technology. The conversation shifts to broader grievances about poor customer service and systemic inefficiencies within major corporations, as Jerry and Joe recount personal experiences involving vendors, ISPs, and even a Tesla purchase process. Sam joins to provide moral support, but the tone remains heavily focused on the annoyances and challenges of navigating modern technology and customer service bureaucracy. The hosts conclude by inviting listeners to share their own stories and frustrations.

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

Topics: -Jerry shows off his new shirt.
-BackBlaze causes a major pain point for Jerry after a massive bill comes in. He has some good advice for those using BackBlaze groups.
-We debate how pricing increases affect how we pass the costs along to our customers.
-What is with BackBlaze’s maintenance schedule happening in the middle of a work day?
-Sam has a rough experience with Go Daddy when “defederating” Microsoft Office.
-This customer was using Proofpoint with Go Daddy and it remained active months after we attempted to disconnect.
-Go Daddy support seems to not have any understanding of the services that they are selling.
-Quick Tip regarding Apple Mail and Exchange when it stops responding: Quit Mail/Calendar/Contacts, go to Activity Monitor and force quit the exchangesyncd process. Restart the apps.
-Jerry shares an update about AppleCare+ and unlimited incidents.
-With changes to the Print Center and the removal of individual printer apps, Joe wonders why Apple can’t account for this and replace Dock items instead of leaving question marks.

 












In this episode, we delve into the integration of generative AI, Apple's advancements in AI technology particularly their Apple Intelligence offering, and the broader implications of AI in various fields. Our special guest, Adam Engst of TidBITS Content Network, joins us for an in-depth conversation about the technological breakthroughs, societal implications, and future trends. From insights on continuity cameras and MagSafe to discussions about the future of AI in content creation, this episode covers a wide array of topics sure to engage tech enthusiasts.
Jerry got himself an NFR license of Camo Pro
Since he has to take notes, Adam used Audio Hijack to transcribe the WWDC 2024 Keynote
We discuss Apple's Marketing and Evolving Tech
“Generative AI gives you a statistically probable answer” - Adam Engst
Jerry chimes in about his email anxiety and how it has helped him communicate well with clients.
Adam generally doesn’t use AI to write, but he does use Grammarly.
Joe sees a future where each user’s AI will just talk to each other.
At what point will you be able to have AI send something in your name without any adjustments?
Will AI steal our jobs? “AI isn’t going to steal any job where you have to interact with people.”
Trusting the source of your information…
Ethical Considerations and Future Trends of AI
Join TidBITS Content Network to receive top notch content tips and articles you can use in your content marketing.






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Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, they discuss technical support issues both with the technology and working with clients.

In this episode of Command Control Power, host Joe and co-hosts Sam and Jerry debrief the ACEs Conference 2024. The episode also touches on the various technologies and vendor booths that fascinated the hosts, including LionGuard and Halo PSA, as well as the different people they met and reconnected with. Sam's presentation on his MSP journey is highlighted alongside humorous moments and key takeaways. A special thanks to Justin Esgar for organizing a successful conference!
Topics:
Adam Engst delivered a thought provoking presentation about AI.
A great list of patrons, friends, and fellow consultants were at the conference this year.
We reflect on the overall conference experience and the parts we loved the most.
Smaller conferences offer a more intimate experience.
Sam had the opportunity to present at ACES this year and he discusses how we are always learning.
He opened the kimono so to speak to get into his billing practices over the years.
“Don’t negotiate against yourself” - Joe Saponare
Brian Lattanzio and Omar Elshamy came to represent Apple, as well as offer a custom training.
Jerry will be at the next one, as long as it’s “east of the Mississippi”.