Confidence In Conflict

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Confidence In Conflict

Do you want to learn how to prevent and better manage conflict in both your professional and personal lives? Each Wednesday, join the experts from Vistelar — the world leaders in conflict management training and consulting — as they share their insights gained over the last thirty-plus years. If you lead or manage an organization with employees who interact with the public or with customers (e.g., hospital, school, retail business, police department, social services agency, casino, transit company) or if your job is as a “contact professional,” this podcast is for you. You will learn — via engaging stories and in-depth discussions — how to build more a respectful and safer work environment as well as proven methods for effectively managing conflict and minimizing workplace violence.

  1. 2021. 05. 27.

    Ep. 21: Improve Treatment Responses to Mental Health Crises

    Guest Moderator - Brine Hamilton, CHPA Special Guests - Joel Lashley, Gary Klugiewicz Today, the largest institution in America for the treatment of mentally ill people is the Los Angeles County Jail, followed by jails in New York and Chicago. How is it that we wound up housing our mentally ill and cognitively disabled people in jails? Is it just a fact of life that mentally ill and cognitively challenged people commit more crimes than healthy and neurotypical people, so they end up in jail? …Or is the answer more complex? In addition, emergency rooms absorb around 12 million mental health emergency visits a year. These visits can be not only enormously costly but largely ineffective, due to a lack of training by clinical staff to manage their patient’s mental health needs. In this episode Brine talks to Gary and Joel about how and what kind of trained techniques can have a positive impact on an institution's collective response to a critical incident. Some key takeaways from the discussion will include: - The role of a special management team comprised of various professionals in responding to crisis situations within an institution and how consistent interdepartmental training is crucial to achieve a positive outcome - How treating individuals with dignity by showing them respect keeps everyone safer - Why employing "Non-Escalation" can be as important as "De-Escalation" - Using empathy - what is the other person's reality vs. your own - is essential when communicating with someone in severe crisis

    40분

  2. 2021. 05. 19.

    Ep. 20: A Demonstrated Positive Impact on Training

    On this episode Allen talks to two of the researchers who conducted a study of the effectiveness of Vistelar's training at the Milwaukee County Behavioral Health Division (MCBHD). They spent countless hours observing as the majority of MCBHD's staff received end-user training that ranged from verbal non-escalation/de-escalation to team stabilization tactics. From environmental services to physicians, participants from across the organization participated in the training and ultimately the study. The data gathered, through surveys, focus groups, and quantitative data showed an overall positive impact on various concerns that prompted the training in the first place. The training showed some of the following benefits: Reduced role conflict between different staff members Improved individuals' conflict resolution skills Increased safety or perceptions of safety while at work, reduce burnout and turnover

    39분

  3. 2021. 04. 28.

    Ep. 19: Write a Report Like You Train

    Today, Brine Hamilton is joined by Joel Lashley, the author of Vistelar’s book titled Confidence in Conflict for Healthcare Professionals. Joel has worked in public safety for over 30 years, including 18 years of service in the health care setting. He also co-developed a program for managing the challenging behaviors of children, adolescents, and adults with autism and other cognitive disabilities for police officers, corrections officers, and healthcare providers. Their discussion dives into the topic of how good report writing and good training go hand in hand. Some of the takeaways include: How under-reporting in healthcare settings leads to less safe environments of care - The elements of writing a complete report - Why good training leads to better, timely and more complete reports - How a well written incident report can be used to justify one actions when questioned by those in authority - How The Persuasion Sequence can be used as a simple roadmap for writing a great report

    43분

  4. 2021. 03. 31.

    18: Organizational Change Management - A Practical Approach

    On this episode, guest moderator, Brine Hamilton, talks to Mike Cummings and Lisa Terry about how to affect change within an organization. Both Mike and Lisa have decades of leadership experience and are recognized experts in the healthcare security industry. During the interview they focus on the processes they followed for overcoming organizational barriers to creating change. They describe practical and actionable tips to advocate for new initiatives. These include creative ways to tap into available resources, influence key stakeholders and utilizing data in decision making. Mike and Lisa also talk about how to create sustainability to ensure continued and future success. https://vistelar.com

    41분

  5. 2020. 12. 16.

    Ep. 17: How to Manage Intra-Organizational Conflict 2

    On this episode, Allen Oelschlaeger is joined by Dr. Jim Bohn (https://www.linkedin.com/in/jamesbohn), a change management and leadership expert. He has decades of organizational executive experience and is author of several books. He currently runs his own consultant practice and is a certified speaker for Vistage. The discussion focuses on the issue of intra-organizational conflict – i.e., conflict that is internal to an organization (rather than with clients or the general public). It is the second episode of a three-part series on this topic. Some of the core principles discussed include: How seemingly mundane issues can spur bigger conflicts within an organization Why intra-organizational conflict is actually a bigger issue within organizations than conflicts will clients or the public How the issues of power, turf, and fear drive a lot of conflict The value of having a common goal and leadership focused on driving their team towards that goal The role of the annual performance review When a new team is put together, the need to form, storm, norm, perform. Why leaders need to demonstrate their values, not just talk about them To learn more from Dr. Jim Bohn, check out his books on Amazon or connect with him on LinkedIn.

    55분

  6. 2020. 11. 24.

    Ep. 16: Intra-Organizational Conflict

    On this episode, Allen Oelschlaeger is joined by Mike Panebianco, a past vice president of the Southwest Airlines Pilot Association (https://www.swapa.org) and president of MRH (mission ready human) Performance, a consulting organization focused on peak human performance. The discussion focuses on the issue of intra-organizational conflict – i.e., conflict that is internal to an organization (rather than with clients or the general public). Some of the core principles discussed include: - Even at organization with strong values like Southwest Airlines, intra-organizational conflict still exists. Conflict is inevitable within any organization or team. - In most organizations, intra-organizational conflict is a bigger problem than the conflict that occurs with clients (patients, students, customers) or with the general public. - The impact of intra-organizational conflict is significant: sick leave goes up, stress-related illness goes up, turnover goes up. - In many organizations, conflict avoidance is often a bigger problem that in-your-face conflict - The airline industry has done a great job of training such that conflict avoidance within the cockpit is a rarity. - The Total Quality Management movement was largely based on training people to address issues head-on rather than avoid conflict. More about Mike: https://www.linkedin.com/in/michael-panebianco-7478bbb

    53분

  7. 2020. 11. 04.

    Ep 15: Psychomotor Skill Training: How to Optimize Learning

    On this episode, Allen Oelschlaeger is joined by Randy Revling, a retired Sheriff’s captain with over 30 years of experience as a law enforcement instructor. Randy developed the original instructor development course (IDC) used by the State of Wisconsin and has personally taught over 600 instructor schools for a wide range of disciplines. Unlike most trainers, Randy has documented positive results of his training methods. The discussion focuses on how to optimize “learning” — defined as creating relatively permanent changes in student behavior that results in the benefits expected from the training. Some of the core principles discussed include: • To optimize learning, the importance of soliciting emotion and making the training practical and relevant to the student • People learn by doing, not by listening to a lecture • To drive learning, the need for a stimulus that is created by practicing inside a real-life and relevant scenario • The four steps that must be completed before delivering any training • The reason why teaching should occur inside scenario practice, rather than before this practice • The application of Kirkpatrick’s Four-Level Training Evaluation Model to psychomotor skill training • How to effectively engage with students who start class with a bad attitude • The potentially conflicting goals of a training class generating “learning” versus generating good evaluations

    47분

  8. 2020. 10. 16.

    Ep. 14: Psychomotor Skill Training: How to Optimize Learning

    On this episode, Allen Oelschlaeger is joined by Gerard O’Dea from Dynamis (https://www.dynamis.training), a UK conflict management training company and Professor Chris Cushion from Loughborough University (https://www.lboro.ac.uk/departments/ssehs/staff/chris-cushion), a renown expert in how to teach psychomotor skills to optimize learning (conflict management skills are psychomotor skills). Gerard and Professor Cushion have been working together for the last six years to develop a training system that creates a relatively permanent change in their student’s behavior that results in the benefits Dynamis promises its customers (healthcare, education, law enforcement, residential care). The discussion focuses on the core training principles validated by empirical research over the last 40 years that produce these outcomes. Also discussed are how these principles are so rarely applied in the training of psychomotor skills. Some of the core principles discussed include: - How the goal of a training program is learning (a relatively permanent change in student’s behavior that supports the results expected from the training) rather than getting positive reviews - Training must use whole task scenarios in order to optimize learning (instead of block training of small elements of the whole task that only create the illusion of learning) - The whole task scenarios must reflect real-world situations faced by the student (instead of the skill practice being decontextualized). - Training should be structured to take advantage of the background and experience that the students bring to class

    58분
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소개

Do you want to learn how to prevent and better manage conflict in both your professional and personal lives? Each Wednesday, join the experts from Vistelar — the world leaders in conflict management training and consulting — as they share their insights gained over the last thirty-plus years. If you lead or manage an organization with employees who interact with the public or with customers (e.g., hospital, school, retail business, police department, social services agency, casino, transit company) or if your job is as a “contact professional,” this podcast is for you. You will learn — via engaging stories and in-depth discussions — how to build more a respectful and safer work environment as well as proven methods for effectively managing conflict and minimizing workplace violence.

정보

  • 제작진
    Vistelar
  • 방송 연도
    2019년 - 2021년
  • 에피소드
    21
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    © Copyright 2019, Vistelar LLC
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    Confidence In Conflict

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