26 min
Contact Center Automation to Modernize Customer Services Demystifying Innovation
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- Technology
Having good customer service for the satisfaction and loyalty of your customers is a no-brainer. The bigger question is; why do we get frustrating service from the call center of a business?
In this episode, Wynand Smit, CEO and Founding Partner of Inovo answers the crucial question.
Inovo is an IT services & product company in South Africa providing cloud-based contact center solutions to large and mid-size companies. Wynand reveals the secret to great customer service through your contact or call center is 'personalization'.
His company has vast experience in optimizing the acquisition, sales, and revenue collection for customers in the telecom, banking, healthcare, and software industries.
In this episode:
Why do customers often have frustrating experiences with contact centers?
How businesses can use data analytics and artificial intelligence to improve customer service?
Potential for chatbots in customer service
Why does Wynand advocate using AgilePoint as a 'glue' that enables a superior cross-channel customer experience?
Having good customer service for the satisfaction and loyalty of your customers is a no-brainer. The bigger question is; why do we get frustrating service from the call center of a business?
In this episode, Wynand Smit, CEO and Founding Partner of Inovo answers the crucial question.
Inovo is an IT services & product company in South Africa providing cloud-based contact center solutions to large and mid-size companies. Wynand reveals the secret to great customer service through your contact or call center is 'personalization'.
His company has vast experience in optimizing the acquisition, sales, and revenue collection for customers in the telecom, banking, healthcare, and software industries.
In this episode:
Why do customers often have frustrating experiences with contact centers?
How businesses can use data analytics and artificial intelligence to improve customer service?
Potential for chatbots in customer service
Why does Wynand advocate using AgilePoint as a 'glue' that enables a superior cross-channel customer experience?
26 min