11 episodes

Continuity Conversations is where we bring big business resilience to your small business. We're Patty Bonsera and Keith Hessel and we are committed to the resilience of small businesses. 99.9% of all companies in the U.S. are small businesses. Nearly 1/2 of all employees in the U.S. are employed by a small business. Small businesses are the ones that are directly involved with, hire people and make the most impact for their local communities and their families. Resilient small businesses create resilient local economies which create resilient cities, counties and so on. They are the most valuable, yet are the most vulnerable to losing their business and their livelihood without contingency plans for disruptions. Don't let unexpected challenges hold your small business back. Join the conversation and elevate your resilience today.

Continuity Conversations Patty Bonsera and Keith Hessel

    • Business
    • 5.0 • 2 Ratings

Continuity Conversations is where we bring big business resilience to your small business. We're Patty Bonsera and Keith Hessel and we are committed to the resilience of small businesses. 99.9% of all companies in the U.S. are small businesses. Nearly 1/2 of all employees in the U.S. are employed by a small business. Small businesses are the ones that are directly involved with, hire people and make the most impact for their local communities and their families. Resilient small businesses create resilient local economies which create resilient cities, counties and so on. They are the most valuable, yet are the most vulnerable to losing their business and their livelihood without contingency plans for disruptions. Don't let unexpected challenges hold your small business back. Join the conversation and elevate your resilience today.

    Navigating Uncertainty: Financial Resilience Tips for Small Businesses

    Navigating Uncertainty: Financial Resilience Tips for Small Businesses

    What if you could secure a steady income for your small business even during unpredictable times? Join Keith Hessel of Serve Business Consulting and Patty Bonsera of Resilient Coffee Pros as we celebrate surpassing 100 downloads and our expansion to major platforms like Audible, Spotify, Apple Podcasts, and iHeartRadio. This milestone episode of the Continuity Conversations podcast focuses on the power of membership services as a sustainable income stream. From Keith's insights on accreditati...

    • 27 min
    Small Acts, Big Impacts: The Power of Kindness in Business

    Small Acts, Big Impacts: The Power of Kindness in Business

    Ever wondered why small acts of kindness can turn a customer's day around? In this episode of Continuity Conversations, we explore the extraordinary power of empathy and human connection in business.Tune in to discover how empathy, kindness, and human connection are more than just buzzwords—they are the lifeblood of resilient businesses and cherished community spots.

    • 29 min
    From 1950s Appliances to Modern Metrics: Lessons in Business Resilience

    From 1950s Appliances to Modern Metrics: Lessons in Business Resilience

    Do you remember when appliances from a generation or two ago outlasted its modern counterparts? In this episode of Continuity Conversations, Keith and I explore the significant relationship between quality, accurate data, and business resilience. We share personal stories, like the reliability of a Frigidaire refrigerator from the 1950s, and examine the shift in product quality and customer service over the years to today’s planned obsolescence. We journey through the evolution of produc...

    • 30 min
    Letting Go to Grow: Trust as an Essential Role in Business Resilience

    Letting Go to Grow: Trust as an Essential Role in Business Resilience

    Ever wondered how the principles from movies like "We Were Soldiers" and "Apollo 13" apply to business resilience and retention? Is it time to rethink the old adage "If you want a job done right, do it yourself"? Join us on Continuity Conversations as we explore how relinquishing control can actually foster business growth and resilience. We share personal stories and practical insights on why trusting your team and having well-documented standard operating procedures (SOPs) are crucial for e...

    • 28 min
    The Tipping Scale: Assessing the True Value of Service in America

    The Tipping Scale: Assessing the True Value of Service in America

    Ever wondered how a simple act of tipping can summarize a world of cultural and economic differences ? Listen in as we navigate the intricate, and sometimes controversial, landscape of American tipping etiquette. Our discussions shed light on everything from the warm fuzzies of homemade gifts to the cold hard cash considerations businesses face with rising labor costs.

    • 29 min
    Balancing Acts: Thriving in Parenthood and Entrepreneurship

    Balancing Acts: Thriving in Parenthood and Entrepreneurship

    Join us as we open up about our personal journeys through parenthood, the lessons learned, and how those experiences parallel the challenges and triumphs of running a business. We discuss everything from celebrating family milestones to the critical importance of strategic planning and resilience in business.

    • 30 min

Customer Reviews

5.0 out of 5
2 Ratings

2 Ratings

MaggiePurseStrings ,

Must listen for small business owners

Each episode is packed with so much information. If you are a small business owner, you will want to be sure to subscribe!

MidlifeMocha ,

Awesome!

Looking forward to more conversations. I try to share that info with clients when they are starting their business.

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