412 episodes

Whether it’s for food, fuel, drinks or snacks — about half of the U.S. population is at a convenience store every day. We sell 80% of the country’s fuel and we are 4% of the total U.S. economy. We’ll talk about what we see at stores — and what the future may hold — as long as it’s convenient.

Convenience Matters National Association of Convenience Stores

    • Business
    • 4.6 • 25 Ratings

Whether it’s for food, fuel, drinks or snacks — about half of the U.S. population is at a convenience store every day. We sell 80% of the country’s fuel and we are 4% of the total U.S. economy. We’ll talk about what we see at stores — and what the future may hold — as long as it’s convenient.

    Behind the Success of the C-Store Disco Bathrooms

    Behind the Success of the C-Store Disco Bathrooms

    What are your stores famous for? For HOP Shops, it’s their disco bathrooms. The concept is so popular that a couple recently got married in one.






    Hosted by:
    Jeff Lenard
     
    About our Guests:
    Ann Gilbert, Human Resources Manager & HOP Shops' Marketing Manager at Valor Oil






    As marketing manager for Valor Oil, Ann is responsible for the development and supervision of all marketing and communications strategies for its HOP Shops convenience stores. She also oversees a number of human resources functions for the company.
    Damon Bail, Vice President of Operations and Marketing for Valor Oil
    Damon has been vice president of operations and marketing for Valor Oil for the past 5 years. Prior to that, he served in leadership roles for several c-store companies including RaceTrac, MAPCO Express and Buchanon Energy Co. (Bucky’s).

    • 31 min
    Will Digital Coupons Revolutionize the C-Store Industry?

    Will Digital Coupons Revolutionize the C-Store Industry?

    There are upwards of 200 billion coupons issued in the United States every year, mostly paper. Digital coupons, called 8112s, are reshaping the coupon landscape. How can convenience retailers jump on the emerging opportunities?
    Hosted by:
    Jeff Lenard
    About our Guest:
    Sam Jonas, CEO & Co-Founder, nData Services
    Sam is a 25-year entrepreneur with a focus in the payments industry. Today he is focused on how digital coupons will revolutionize couponing by providing high-value digital discounts directly to consumers' phones, eliminating paper coupons and not requiring a consumer to be a member of a loyalty program to receive the discount.

    • 29 min
    Turning a Transaction Into a Loyalty Customer

    Turning a Transaction Into a Loyalty Customer

    With increased costs and prices over the past few years, it’s important for convenience retailers to communicate their offer and deliver value.
    Hosted by:
    Jeff Lenard and Chrissy Blasinsky
    About our Guest:
    Leroy Kelsey, NACS Director, Research
    As director of NACS Research, Leroy is responsible for disseminating key industry metrics that empower convenience retailer and supplier members with the ability to understand performance opportunities in the areas of financials, store operations, merchandising, shopper insights, foodservice, fuels and more.

    • 26 min
    What Are the Biggest Events in the C-Store Industry’s History?

    What Are the Biggest Events in the C-Store Industry’s History?

    Pick a big moment in the convenience store industry’s history and John Roscoe was there. He popularized many of the huge advances we see today in our industry and shares what he thinks is the path forward.
    Hosted by:
    Jeff Lenard
    About our Guest:
    John Roscoe, Convenience Industry Icon
    John Roscoe was named one of the 50 most influential people in the convenience store industry by Convenience Store News for good reason: He was in the room during many of the industry’s critical junctures, and led conversations that greatly affected the ultimate direction of the industry.

    • 28 min
    How Your Business Can Combat Human Trafficking

    How Your Business Can Combat Human Trafficking

    The Big Game is the most watched event of the year and is a great forum for brands to showcase their latest offers. It’s also a great forum to elevate important societal issues, like the fight against human trafficking.
    Hosted by:
    Jeff Lenard
    About our Guest:
    Cheryl Csiky, Executive Director, IN OUR BACKYARD
    Cheryl is the executive director of IN OUR BACKYARD, a national anti-trafficking nonprofit that links arms across America in the fight against human trafficking. She has been a leader in the fight against human trafficking since 2011, working from recovery to restoration and possesses expertise in many aspects of human trafficking.

    • 28 min
    Breaking Down Today’s Nicotine Customer

    Breaking Down Today’s Nicotine Customer

    The modern nicotine user is much different than a few years ago. With more options available, hear how consumer behaviors and expectations have changed.
    Hosted by:
    Jeff Lenard
    About our Guest:
    Melissa Vonder Haar, Writer/Consultant, MelissaV Inc.
    Melissa has written about the convenience retailing industry for nearly two decades and has written numerous feature articles for NACS Magazine. In addition to her work at MelissaV Inc., she also is marketing director for iSee Store Innovations LLC.

    • 24 min

Customer Reviews

4.6 out of 5
25 Ratings

25 Ratings

oliviabaker13 ,

Engaging, insightful, and actionable!

Convenience Matters is such an enjoyable listen! The hosts are top notch and the conversations they lead are engaging, insightful, and actionable. You’re guaranteed to learn something new from each episode - can’t recommend it highly enough!

ping pong rocks! ,

Informative, fun episodes about interesting industry topics!

Motivated to right this review after listening to the episode with Roy Strasburger, but really broadened my understanding about the corners of the industry I wouldn’t have been aware of otherwise! Really talented professionals!

1Poiuytr ,

LOVE THIS THOW!!!!

Saw them at nacs show 2017. Really nice and well done. Keep up the good work jeff.

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