144: Eddie Turner, Facilitating Change Crack the Customer Code

Adam and Jeannie join veteran change agent Eddie Turner to discuss his innovative methods for facilitating change smoothly and effectively.
The holistic approach to facilitating change Change is often difficult for individuals. But for organizations, it can be disastrous if the process for facilitating change is not carefully planned and executed.
Today’s guest, Eddie Turner, has mastered the art of change management in many industries.
Eddie explains some of the common challenges around organizational change. It’s not just about adopting new processes. It’s also about employees and stakeholders leaving their comfort zones to learn new skills. And for many employees, this can even bring job security into question.
Eddie walks us through the four main stages of change facilitation: Denial, Resistance, Exploration, and Commitment. It’s critical to understand what your employees are feeling during all these stages, and honest communication is key.
Are stakeholders in your organization in denial about necessary changes? Are you afraid your changes will face resistance among employees? Through Eddie’s careful approach, you can open up the lines of communication in an environment where “all titles are checked at the door” and the most valuable input comes to the surface.
Move your change initiative from denial on through to commitment and beyond. Listen in!
About our guest Eddie Turner is a change agent who has worked for several of the world's “most admired companies."  Eddie has extensive experience in information technology and teaching.  He now leverages those skills in his work as a leadership development practitioner. Eddie is an International Certified Coach. He practices executive coaching as a member of the International Coaching Community, the European Mentoring and Coaching Council and the International Coach Federation. Eddie is an exceptional virtual and face-to-face facilitator.  He facilitates global workshops, strategy sessions and high level meetings.  He is a member of the International Association of Facilitators and certified as a Competent Facilitator by the International Institute for Facilitation. Eddie is a graduate of Northwestern University where he studied Leadership and Organization Behavior. He is also an alumnus of the John F. Kennedy School of Government at Harvard University where he completed the “Art and Practice of Leadership Development” executive education program.
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