Creating Unexpected Wins in Customer Experience

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In this episode of CX in the Wild, recorded in Zurich, Switzerland, we sit down with Reto Stöckli, a digital transformation specialist in sales and marketing. We explore the growing role of AI in reshaping customer engagement and how businesses can leverage CRM and lead scoring to create deeper connections. Reto also highlights the importance of fostering a culture that empowers employees to deliver exceptional customer experiences and shares how the unexpected "wins" for customers can drive loyalty.

We dive into the often overlooked candidate experience, discussing how businesses can improve their hiring processes to enhance their overall brand. Whether you're in CX or curious about the future of AI-driven business, this episode offers valuable insights and practical takeaways.

Reto Stöckli on LinkedIn: linkedin.com/in/reto-stoeckli-54755027

Learn more about Reto's work at their website: https://www.s-ge.com/en

Connect with me, Dennis Wakabayashi: linkedin.com/in/denniswakabayashi