111 episodes
The Credit Union Leadership Podcast ServiStar Consulting
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- Business
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5.0 • 10 Ratings
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Credit Union leaders have benefited from the credit union-specific, research-based training ServiStarConsulting provides. This podcast highlights the benefits of our training programs while bringing in those in the industry who are subject matter experts. Sit back, relax, and listen to this credit union industry podcast that has been on the air for nearly 10 years.
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How to prepare for change: The future of banking with Brett King
We are moving to an entirely different world. All of the financial institutions are fintech catering to growing consumer demands to get banking done in real time. We bring on futurist, Brett King, the author of Banking 4.0 to cover the epic reframing of how we must think of banking.
In this episode we cover:
How banking will reframe in the next 30 years.
Who are the fastest growing financial institutions.
King announces that he is working on a new book!
Peak number of branches and what that number is predicted to be in 2030
Links from show:
Follow Brett King to keep up with trends in the financial world!
Get Brett King's book, "Banking 4.0"
Learn more about our Leaders Worth Following Course!
Sign up for our leadership development course, Vertex Live Nationwide
Subscribe to ServiStar Leadership Podcast on your favorite streaming service -
Jim Collison: Using CliftonStrengths to Build a High Performing Team
There is a myth is all about the chemistry of the people in the team. Today we bust that myth with Jim Collison by talking about how the intentional decisions of the leader can build a high performing team. Collison is the CliftonStrengths Community Manager for Gallup and produce Gallup's Called to Coach and the ClifonStrengths Webcasts
In this episode we cover:
What are CliftonStrengths
Why the benefits of using CliftonStrengths can be life changing to yourself and your team.
How to use CliftonStrengths to better understand how to best utilize your team.
Which strengths are best utilized in a sales role and how to use your strengths to maximize your position.
Creating rules based on self-awareness to best serve our team and members.
Links from show:
Live your best life by taking the CliftonStrengths Assessment today!
Listen to Jim Collison's CliftonStrengths Finders podcast here
Learn more about our Leaders Worth Following Course!
Sign up for our leadership development course, Vertex Live Nationwide
Subscribe to ServiStar Leadership Podcast on your favorite streaming service -
How to Avoid Feeling Like You Are Working At The DUMP
Are you getting a case of the Mondays? Albrecht and Anderle dive into four key areas to look into when work feels like a dumpster fire and how to turn that around.
In this episode we cover:
What DUMP stands for
Exploring what it means to find work that meshes with your brand
How the Umbrella Man symbol should be lived out in our department.
Working smarter not harder
The mission of the credit union is to focus on the people
How Vertex can improve this DUMP situation your team is in.
Links from show:
Sign up for our leadership development course, Vertex Live Nationwide
Learn more about our Leaders Worth Following Course!
Subscribe to ServiStar Leadership Podcast on your favorite streaming service -
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Ken Coleman: Finding Work That You Are Wired For
Our movement is fueled by a desire to serve others. We may find ourselves or our employees passionate about the mission of the credit union, but not loving there work. America's Career Coach, Ken Coleman is a 2 time best selling author and the nationally syndicated radio host of The Ken Coleman Show. We bring him on to share how to make it and what to do once you've made it to the job you love.
In this episode we cover:
How to use the Get Clear Assessment to find the job at your credit union that you were wired for
Why the Proximity Principle is key in finding the job you were wired for
What to do when you have a case of the Mondays
What's next once you have "made it" to the job you were made for
Links from show:
Click here to take Ken Coleman's Get Clear Assesment!
Follow Ken Coleman on your favorite social media platform!
Learn more about our Leaders Worth Following Course!
Subscribe to ServiStar Leadership Podcast on your favorite streaming service -
Dr. Elliot Jardin: How to use your Brain to Train
Our mission with this podcast is to serve hope clearly, providing access to industry perspectives in the credit union movement. We want to raise leaders who focus on creating a culture around sales and service. We believe this will improve the financial well-being of our members and change the world.
We aim to reach 65,000 new learners within the credit union movement by the end of 2026. Our podcast plays a massive role in that number, with well over 25,000 podcast downloads.
Today we bring on friend of the podcast, co-author with Albrecht, and Associate professor at Miami University in the neuroscience and human behavior department, Dr. Elliott Jardin.
Dr. Elliott Jardin, an Assistant Professor in Miami University's Social and Behavioral Science department, researches individual differences in cognition. His specific focus is on learning, neuroscience, and cognitive aging. He is an award-winning teacher who credits his research on learning to his success in the classroom. One of his main initiatives is to make science more accessible to people outside of academia.
Company Website: https://miamioh.edu/regionals/profiles/elliott-jardin.html
Linkedin: https://www.linkedin.com/in/elliott-jardin-ph-d-66734277/
Brain Health Podcast: https://podcasts.apple.com/us/podcast/brain-health-with-dr-jardin/id1536539944
Podcast Appearance with Albrecht: https://podcasts.apple.com/au/podcast/what-struggling-teams-are-missing/id1688109033?i=1000646786092.
Dr. Jardin's mission aligns with our mission, and that is why we brought him on to discuss the following:
Neural Science of learning and development
Post learner experience – How can I best exploit the resources given to me in a training.
How should credit unions prepare employees for learning and development engagements?
How can we develop our communication skills to articulate ideas and communicate effectively with diverse stakeholders within and outside the credit union?
Motivation, Emotion, and Learning: A Conversation With Elliott
Scott Albrecht and Dr. Elliott discussed the role of motivation and emotions in learning. Elliott highlighted the importance of tailoring learning activities to align with motivation and the role of dopamine in motivation and enjoyment. He emphasized the significance of emotional content in memories and the role of challenge level in learning and development. Elliott suggested the existence of a 'Goldilocks Zone' where the challenge level is adequate and depends on individual factors. They also touched on the role of phased learning spaced over time, with repetition key to long-term memory retention.
Neuroplasticity, Emotion, and Attention Networks
Elliott explained the concept of neuroplasticity and its role in memory retention, stating that repeated use of resources helps strengthen the connections between neurons. The group discussed its application to learning and development, with Scott Anderle inquiring how repetition could influence long-term retention. Elliott elaborated on how emotional connections, such as those tied to music, can regulate emotions and affect memory retention. The group also discussed the function of the dorsal and ventral attention networks in the brain, with Elliott explaining the focus of each and Scott Anderle proposing that individuals can train themselves to improve their ventral attention network. Elliott suggested that mindfulness meditation could help strengthen the dorsal attention network.
Customer Reviews
Great content and relevant to my career.
I enjoy listening to the ServiStar team talk about current trends and learn new ways to grow myself and my team.
There’s so much to learn
I was introduced to Mike Neil and Assoc. through a previous employer. He taught me so much about how important it is to be a leader who manages a team, keeps morale, getting more engaged employees and what to do with the (un)willing and (un)able. He is a wealth of knowledge and has worked with countless Credit Unions. I learned a lot from him and still listen to the podcast and recordings he has sent.