CS Ops: The innovative frontier of customer success with Roger Mendez

We discuss the unique challenges and opportunities that CS Ops presents, as well as the specific skill sets and pathways that aspiring professionals in this domain should cultivate.

Join us as we unpack the intricacies of CS Ops, learn about Roger's day-to-day operations, and explore the future of this vital aspect of customer success within the tech industry. Whether you are a seasoned professional or just starting your journey, this episode promises to be an informative and engaging exploration of a field that is rapidly gaining prominence.

• How CS Ops differs from traditional customer success
• Transition into CS Ops
• Importance of personalization and proactivity
• Cross-functional collaboration
• Data-driven approach
• Scaling and operational excellence
• Overcoming challenges
• A typical CS Ops day
• Breakthrough moments
• Future of CS Ops