12/20/2024

24 - Transforming Retail - How to Create Outstanding Customer Experiences and Reduce Complaints

Episode 24 is all about Transforming Retail. Giving you tips and tricks into How to Create Outstanding Customer Experiences and Reduce Complaints for your business no matter who you are. //Resources mentioned// Episode 4 - Understanding the Customers Experience - Listen here Episode 12 - What is Customer Journey Mapping - Listen Here Enroll onto Customer Experience Course: Enroll Here Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more! My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I will be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers. I've worked with customers in retail, hospitality and the corporate world. I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible. I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales. Now if you would like to work together to build better customer experiences, DM me on instagram @customercarechannel Now let's jump into the episode... To Do: Customer Profiling Template: Download Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD) Enroll onto Customer Experience Course: Enroll Here Support the pod and Buy a Coffee: Buy a Coffee Contact: Follow and send messages on IG: Customer Care Channelor @customercarechannel So, get listening! *Affiliate Disclaimer: Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support! Hosted on Acast. See acast.com/privacy for more information.

32 min

12/13/2024

23 - Building a Customer-Centric Business: Simple Steps for Beginners

Episode 23 is about buildinga customer-centric business giving 4 steps to follow to get you started! *********************** Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more! My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I will be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers. I've worked with customers in retail, hospitality and the corporate world. I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible. I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales. Now if you would like to work together to build better customer experiences, DM me on instagram @customercarechannel Now let's jump into the episode... To Do: Customer Profiling Template: Download Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD) Enroll onto Customer Experience Course: Enroll Here Support the pod and Buy a Coffee: Buy a Coffee Contact: Follow and send messages on IG: Customer Care Channelor @customercarechannel So, get listening! *Affiliate Disclaimer: Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support! Hosted on Acast. See acast.com/privacy for more information.

7 min

12/06/2024

22 - Building a Solid Foundation for Exceptional Customer Service

In today’s episode, I talk about how to build a solid foundation to provide exceptional customer service. Free Resource: Want to understand your customer better? Subscribe to download Customer Avatar template here.! This template will help you visualize your ideal customer, so you can serve them better & build loyalty from the start. SUBSCRIBE Course Mentioned: Ready to take your customer experience to the next level? Enroll in Lisa’s Customer Experience Management Course today! Learn step-by-step how to create experiences that delight your customers and keep them coming back for more. LINK TO COURSE Stay Connected: - Subscribe to The Customer Care Channel for more insights on building customer-focused businesses. - Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannel Please Rate & Review: ⭐️⭐️⭐️⭐️⭐️ If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too! Thank You for Listening! Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow! Hosted on Acast. See acast.com/privacy for more information.

7 min

11/29/2024

21 - Customer Experience 101 - A Beginner’s Guide to Delight Your Customers

In today’s episode, Lisa dives into the essentials of Customer Experience 101 for beginner entrepreneurs. You’ll learn what customer experience (CX) really means, why it’s so important for your business, and practical steps you can take to start creating a positive experience that keeps customers coming back fr more! If you’re just starting out, this episode will help you put your customers at the centre of everything you do. Key Topics Covered: 1. What is Customer Experience? 2. Why Customer Experience is Crucial for Business Success 3. Key Elements of a Positive Customer Experience 4. How to Get Started with Customer Experience Management Actionable Takeaways: Understand Your Customer: Create a detailed customer avatar to know exactly who you’re serving. Don’t forget to grab my free customer avatar template to help you get started!Keep It Simple: Make every step of the customer journey easy and enjoyable.Communicate Well: Let your customers know they’re always heard—respond to their inquiries, and show appreciation for their business.Get Personal: Use names, send thank-you notes, and add personal touches to every interaction.Ask for Feedback: Regularly ask customers how you’re doing and use their feedback to improve. Free Resource: Want to understand your customer better? Subscribe to download Customer Avatar template here.! This template will help you visualize your ideal customer, so you can serve them better & build loyalty from the start. SUBSCRIBE Course Mentioned: Ready to take your customer experience to the next level? Enroll in Lisa’s Customer Experience Management Course today! Learn step-by-step how to create experiences that delight your customers and keep them coming back for more. LINK TO COURSE Stay Connected: - Subscribe to The Customer Care Channel for more insights on building customer-focused businesses. - Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannel Please Rate & Review: ⭐️⭐️⭐️⭐️⭐️ If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too! Thank You for Listening! Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow! Hosted on Acast. See acast.com/privacy for more information.

7 min

11/22/2024

20 - Handling Tough Situations: Navigating Difficult Customer Interactions

This episode guides you through Handling Tough Situations: Navigating Difficult Customer Interactions. Host: Lisa Podcast: Customer Care Channel Key Points: Why Do Customers Get Upset?Staying Calm and ProfessionalOffering Solutions and Following UpConclusion and Next Steps Episode Transcript: https://customercarechannel.com/difficult-customer-interactions/ Resources Mentioned: Brand New website: www.customercarechannel.comSubscribe for free Customer Avatar template here. Connect with Us: - Follow us on @customercarechannel for more customer service tips! - Subscribe to the Customer Care Channel and never miss an episode. - Share this episode with fellow business owners who could use productivity tips to grow their customer-focused businesses. Hosted on Acast. See acast.com/privacy for more information.

6 min

11/15/2024

19 - Productivity Tips for Becoming Customer-Focused in Your Business

Productivity Tips for Becoming Customer-Focused in Your Business Host: Lisa Podcast: Customer Care Channel Episode Summary: In this episode, Lisa shares five productivity tips for beginner business owners looking to build a customer-focused business. As a female entrepreneur, it’s easy to feel overwhelmed with managing your day-to-day tasks, but prioritizing customer needs while staying productive is key to long-term success. Lisa breaks down practical tips to help you streamline your workflow, automate tasks, and develop customer-centric habits—all while keeping your sanity intact! Episode Highlights: 1. Understanding Customer-Focus: What does it really mean to be a customer-focused business? Lisa explains the importance of making your customers feel valued and how to design your processes around their needs. 2. Productivity Tip 1 - Organize Your Day Around Customer Needs: Prioritize customer-related tasks at the start of your day. Learn how the ‘Two-Hour Rule’ can help you focus on what matters most—your customers—first thing in the morning. 3. Productivity Tip 2 - Automate to Save Time: Discover how automation can help you save time without sacrificing personal touches. From email marketing to social media scheduling, automation frees you up to focus on more important customer interactions. 4. Productivity Tip 3 - Learn to Delegate Early: Struggling to do it all? Lisa talks about the importance of delegation and how it can help you provide better customer service while managing your business efficiently. 5. Productivity Tip 4 - Listen and Adapt to Feedback: Scheduling time to review customer feedback can drastically improve your business and productivity. Find out how a ‘Feedback Hour’ can help you stay in tune with your customers' needs. 6. Productivity Tip 5 - Create Systems and Processes: Lisa wraps up with advice on creating systems that ensure consistency and save time, making it easier to maintain a customer-focused business in the long term. Actionable Takeaways: - Dedicate the first two hours of your workday to customer-related tasks. - Use automation tools like email marketing and social media schedulers to maintain consistency without losing a personal touch. - Delegate tasks early, such as hiring a virtual assistant or outsourcing routine jobs. - Set aside time weekly to review customer feedback and adapt based on that feedback. - Develop systems and processes that streamline customer interactions and ensure a seamless experience. Resources Mentioned: Brand New website: www.customercarechannel.comSubscribe for free Customer Avatar template here. Connect with Us: - Follow us on @customercarechannel for more customer service tips! - Subscribe to the Customer Care Channel and never miss an episode. - Share this episode with fellow business owners who could use productivity tips to grow their customer-focused businesses. Hosted on Acast. See acast.com/privacy for more information.

11 min

11/01/2024

18 - The Secret to What Customer Service is

Episode 18 discusses the secret to what good customer service is! *********************** Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more! My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I awill be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers. I've worked with customers in retail, hospitality and the corporate world. I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible. I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales. Now if you would like to work together to build better customer experiences, DM me on instagram @customercarechannel Now let's jump into the episode... To Do: Customer Profiling Template: Download Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD) Enroll onto Customer Experience Course: Enroll Here Support the pod and Buy a Coffee: Buy a Coffee Contact: Follow and send messages on IG: Customer Care Channelor @customercarechannel So, get listening! *Affiliate Disclaimer: Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support! Hosted on Acast. See acast.com/privacy for more information.

6 min

10/25/2024

17 - Beauty Salon Ideas to provide excellent customer service

Episode 17 discusses beauty salon ideas and much more! *********************** Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more! My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I awill be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers. I've worked with customers in retail, hospitality and the corporate world. I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible. I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales. Now if you would like to work together to build better customer experiences, DM me on instagram @customercarechannel Now let's jump into the episode... To Do: Customer Profiling Template: Download Printable Downloads: Get Organised (use promo code: CUSTOMERCAREPOD) Enroll onto Customer Experience Course: Enroll Here Support the pod and Buy a Coffee: Buy a Coffee Contact: Follow and send messages on IG: Customer Care Channelor @customercarechannel So, get listening! *Affiliate Disclaimer: Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support! Hosted on Acast. See acast.com/privacy for more information.

9 min

Customer Care Channel

24 - Transforming Retail - How to Create Outstanding Customer Experiences and Reduce Complaints

23 - Building a Customer-Centric Business: Simple Steps for Beginners

22 - Building a Solid Foundation for Exceptional Customer Service

21 - Customer Experience 101 - A Beginner’s Guide to Delight Your Customers

20 - Handling Tough Situations: Navigating Difficult Customer Interactions

19 - Productivity Tips for Becoming Customer-Focused in Your Business

18 - The Secret to What Customer Service is

17 - Beauty Salon Ideas to provide excellent customer service

Trailer

Customer Care Channel Trailer

About

Information

Customer Care Channel

Episodes

24 - Transforming Retail - How to Create Outstanding Customer Experiences and Reduce Complaints

23 - Building a Customer-Centric Business: Simple Steps for Beginners

22 - Building a Solid Foundation for Exceptional Customer Service

21 - Customer Experience 101 - A Beginner’s Guide to Delight Your Customers

20 - Handling Tough Situations: Navigating Difficult Customer Interactions

19 - Productivity Tips for Becoming Customer-Focused in Your Business

18 - The Secret to What Customer Service is

17 - Beauty Salon Ideas to provide excellent customer service

Trailer

Customer Care Channel Trailer

About

Information