49 min

Customer Experience Teams: Gillian Heltai on building Lattice's CX program Grow & Tell

    • Entrepreneurship

Gillian Heltai, Chief Customer Officer at Lattice, shares her experience in building customer experience programs at Lattice, Talkdesk, and comScore.
As Gillian puts it, she worked in customer success long before anyone called it customer success.

Since then, she's helped build successful CX programs at comScore, Talkdesk, and now Lattice.

On today's episode, Alex and Gillian discuss:
Growing from entry-level analyst to Senior VP at comScoreGoing on a customer listening tour at Talkdesk to create a new onboarding program for upmarket customersJoining Lattice after its Series CHow Lattice structures its CX teamsAdvice for onboarding, health scoring, renewals, and more

Gillian Heltai, Chief Customer Officer at Lattice, shares her experience in building customer experience programs at Lattice, Talkdesk, and comScore.
As Gillian puts it, she worked in customer success long before anyone called it customer success.

Since then, she's helped build successful CX programs at comScore, Talkdesk, and now Lattice.

On today's episode, Alex and Gillian discuss:
Growing from entry-level analyst to Senior VP at comScoreGoing on a customer listening tour at Talkdesk to create a new onboarding program for upmarket customersJoining Lattice after its Series CHow Lattice structures its CX teamsAdvice for onboarding, health scoring, renewals, and more

49 min