Customer Service Redefined: Keys to Building a “Customer First” Culture

When you hear the term "customer service," what comes to mind? Are you filled with images of a barista smiling brightly, welcoming you to Starbucks? Or perhaps it's a friendly voice on the other end of a customer service hotline, eager to assist with your queries? While these scenarios are indeed facets of customer service, it's so much more than smiles and warm greetings. Customer service is a systematic approach, a well-structured process designed to ensure repeatable customer satisfaction. In this episode of "Wright on the Money," we're breaking down the pivotal role customer service plays across various business sectors with Chris Bryan, CEO of Customer Satisfaction Services. Join us as we illuminate elements that create exceptional customer service and discuss how it's the cornerstone of fostering enduring customer relationships and brand loyalty. 

Connect w/ Chris Bryan on Linkedin: https://www.linkedin.com/in/chriswbryan1906/ 

Order his book: https://www.bryanservicecompanies.com/customer-satisfaction-book 

Customer Service Training for your employees: https://www.bryanservicecompanies.com/#section-1685057834395 

Instagram: @bryanservicecompanies_inc 

Resources

Show sponsor: www.Julo.Shop

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Host - Janneh K. Wright: https://jannehkwright.com
instagram: @jannehkwright
linkedin: https://www.linkedin.com/in/janneh-k-wright-mba-5b63278/

Co-host & Producer- DeShawn White: www.DeShawnWhite.com
instagram: @deshawn.andrea.white
linkedin: https://www.linkedin.com/in/deshawn-white-64348447/