CVM Trends 2025 in Telecom

*Unpacking CVM Trends 2025:Telecom Edition report*

Listen to Egidijus Pilypas from Exacaster and CVM experts Marek Wiktor Grabowski from Orange Polska, Silvia Gomez Dominguez, Customer Engagement Expert, and Thierry Awetimbi from Vodacom Congo as they discuss how key trends will drive CVM in 2025.

*Key Takeaways*

• 00:00:00 – Introduction to CVM trends report event
• 00:02:10 – CVM reporting structures and challenges
• 00:03:56 – Infrequent KPI tracking raises concerns
• 00:05:31 – Importance of C-level CVM reporting
• 00:08:13 – Innovation and visibility in CVM teams
• 00:12:32 – CVM teams’ focus on operational tasks
• 00:14:37 – Limited time for strategic CVM initiatives
• 00:27:08 – Single customer view still challenging
• 00:43:35 – Omnichannel experience lacking in CVM
• 00:57:29 – Generative AI for enhanced customer service
• 01:03:57 – Digital transformation impact on CVM work
• 01:16:42 – Convergence boosts retention and ARPU gains

*Get Your Copy of CVM Trends 2025 Report*

No more worries about planning for 2025 and wondering if we're doing enough to boost customer value. Read the report to find the insights you need!

Get your free copy of CVM Trends 2025: Telecom Edition report at www.exacaster.com/cvm-trends-2025/