115 episodes

In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience.

At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done.

If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.

CX Insider - Customer experience leaders sharing insights and ideas for customer service success ACF Technologies

    • Business
    • 5.0 • 2 Ratings

In our CX Insider studio, we initiate conversations with leading customer experience experts from various sectors. Our network consists of professionals striving to bring change to their company and industry. Starting our podcast with a humble audience, primarily consisting of colleagues from our office, we soon found the listeners who were eager to learn about delivering excellent customer experience.

At our company ACF Technologies, disruptive innovation is the fundamental pillar of our mission. CX Insider carries a crucial role in expanding the community of creative thinkers beyond the now virtual walls of our office. We believe that we will spin the wheel of innovation by providing space to discuss novel concepts and continuously questioning the way things are done.

If you are one of the thinkers and would like to become part of our community, follow us on LinkedIn and Instagram, and subscribe to our weekly episodes.

    Fan Ownership: The Future of Football Clubs? - w/ Andrew Madaras (Dunstable Town FC)

    Fan Ownership: The Future of Football Clubs? - w/ Andrew Madaras (Dunstable Town FC)

     
     
    Andrew Madaras is the chairman & secretary of Dunstable Town Football Club. In this episode, we dive into the transformative power of fan ownership & community support in the world of grassroots football. We talk about how Andrew & the club not only invest in the football, but the local community too. Join us to learn about challenges, myths & misconceptions in the world of grassroots football. Become a CX Insider -  https://www.linkedin.com/company/cx-insider/

    Check out our website - https://cxinsider.com/ 

    Thank you to our sponsor! - ACF Technologies | Bringing Customers Closer

    • 38 min
    Empowering Sales Teams with Predictive Analytics - w/ Michael Theodore (Scalr)

    Empowering Sales Teams with Predictive Analytics - w/ Michael Theodore (Scalr)

    Michael Theodore is the co-founder of Scalr, a cloud computing company that specialises in automation & collaboration software. In this episode, we dive into the importance of employee experience within sales, the secrets to retaining your customers as well as the tools you can use to capture emotion. What mode should you be in, acquisition or retention mode? How can you improve your handover between the sales team and client? Find out more in this episode!
    Connect with Michael - https://www.linkedin.com/in/michael-theodore-4b317885/ 
    Become a CX Insider -  https://www.linkedin.com/company/cx-insider/

    Check out our website - https://cxinsider.com/ 

    Thank you to our sponsor! - https://www.acftechnologies.com/

    • 35 min
    Sentiment Analysis & Debunking AI Myths in Sales - w/ Joel Passen (Sturdy.AI)

    Sentiment Analysis & Debunking AI Myths in Sales - w/ Joel Passen (Sturdy.AI)

    Joel Passen is a proven technology entrepreneur & Founder of Sturdy.AI. In this episode, we dive into the future of AI in Customer Intelligence, discussing the ways that customer data can become more accessible and actionable. Just how crucial of a role will AI have when it comes to businesses interacting with & understanding customers? What are some myths surrounding these new tools? Find out more in this episode!

     

    Connect with Joel - https://www.linkedin.com/in/joelpassen/

    Watch her podcast https://www.youtube.com/@therebekahpanepintoproject

    Become a CX Insider -  https://www.linkedin.com/company/cx-insider/

    Check out our website - https://cxinsider.com/ 

    Thank you to our sponsor! - https://www.acftechnologies.com/en-gb/?utm_source=CXI_Joel_Passen_112 

    • 31 min
    Trust Building in Sales & Generative AI Evolutions - w/ Rebekah Panepinto

    Trust Building in Sales & Generative AI Evolutions - w/ Rebekah Panepinto

    Rebekah Panepinto is a consultant, public speaker & host of her own podcast ‘The Rebekah Panepinto Project’. In this episode, we dive into the importance of a personal brand, advice for generative AI integration, RFPs & much more. Where is artificial intelligence headed & how can it make YOUR job easier? Why are platforms like LinkedIn SO significant to creating trust & relationships in the industry? Watch now!
     
    Connect with Rebekah  https://www.linkedin.com/in/rebekahpanepinto/
    Watch her podcast https://www.youtube.com/@therebekahpanepintoproject
     

    Become a CX Insider -  https://www.linkedin.com/company/cx-insider/

    Check out our website - https://cxinsider.com/ 

    Thank you to our sponsor! - https://www.acftechnologies.com/

    • 28 min
    Transforming Brand Experience in Banks & Building Societies w/ Martin Shires, Michael Heanue & Greg Copley (Glory, M Worldwide, ACF Technologies)

    Transforming Brand Experience in Banks & Building Societies w/ Martin Shires, Michael Heanue & Greg Copley (Glory, M Worldwide, ACF Technologies)

    In this episode, we dive into Brand experience evolutions within the financial sector, branch roles in different communities & how you can build your brand DNA as a bank. How important is your branch placement? What are some brands with great consistency that banks can learn from? Find out more in this episode!
    Connect with Michael -  https://www.linkedin.com/in/michael-heanue-92998813/
    Connect with Martin -  https://www.linkedin.com/in/martin-shires-36629b156/
    Connect with Greg -  https://www.linkedin.com/in/gregcopley/
    Become a CX Insider -  https://www.linkedin.com/company/cx-insider/
    Check out our website - https://cxinsider.com/ 
    Thank you to our sponsor! - https://www.acftechnologies.com/

    • 48 min
    Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)

    Retail Restructuring & Rise of Entrepreneurship - w/ Sham Aziz (Thecxway)

    Sham Aziz is the founder of Thecxway, a customer service consultancy. In this episode, we dive into the beginnings of his brand, the benefits of consultancies & Sham’s 100 interviews. We also discuss the rise of redundancies, brands disappearing & how department shrinks can effect companies for years to come. How important is the in-store experience in retail? When should you buy online, and when should you not? Find out more in this episode!Connect with Sham - https://www.linkedin.com/in/shamasaziz/ Become a CX Insider - https://www.linkedin.com/company/cx-insider/
     

    Check out our website - https://cxinsider.com/

    ACF Technologies is the global leader in customer experience software solutions. Their tailored services range from appointment booking to queue management to event scheduling, and everything in-between. ACF help the world's biggest organisations supercharge their customers' experiences.

    • 38 min

Customer Reviews

5.0 out of 5
2 Ratings

2 Ratings

Alan.snow_ ,

Great for the commute

Really valuable content to listen to during the commute. And extremely relevant as working in digital can make people blind to the customer.

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