CX Interview Series with Erica Mancuso - Masters of CX by Chattermill (Season 1, Ep. 8)

Check out our new Masters of CX episode with nThrive’s, Erica Mancuso, who brings her expertise to talk about how to leverage your company’s CX investments, mental models to master when it comes to CX and how CX is practised within the health care industry. 👏

In this episode, you’ll learn more about:

💥 How to employ the scientific method to exercise your customer-centricity

💥 How to balance your long-term and short-term goals when it comes to your CX investments

💥 How data can leverage your organisation’s CX strategy

💥 How to solve different people-oriented or structural issues when it comes to building & scaling a CX culture

💥 How to solve the chicken-egg problem of employee experience vs. customer experience

💥 What are the essential mental models to excel as a professional in the CX space

💥 Customer-oriented changes caused by Covid-19 that are here to stay

💥 The specific CX patterns that you can learn from the health care industry

So grab your hot drink of choice and give it a listen! 🍵 ☕️