CX Today

CXToday.com
CX Today

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

  1. -6 ДН.

    Big CX News - The Latest on ServiceNow's Hiring Push, Verint's Acquisition Spree, & Microsoft

    Watch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by six prominent CX analysts to dissect each story.In this edition, our CX experts include:Zeus Kerravala, Principal Analyst at ZK Research Liz Miller, VP & Principal Analyst at Constellation Research Rebecca Wetteman, CEO & Principal Analyst at Valoir Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research Simon Harrison, Foun...

    41 мин.

  2. 28 ЯНВ.

    The Role of Acoustic Technology in the Modern Contact Center

    In this engaging discussion, Rhys Fisher, Deputy Editor of CX Today, chats with Thor Mitskog, President of Cyber Acoustics, to explore the evolving role of acoustic technology in modern contact centers. Thor reveals the thought process behind their latest headset launches – the HS-1500BT2 and AC-404ENC – and how these innovations are set to address common pain points in the sector.Thor dives deep into their design enhancements and the problems these devices solve.Key takeaways:HS-1500BT2: Fea...

    17 мин.

  3. 27 ЯНВ.

    Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?

    CX Today's Rhys Fisher hosts Felix Winstone, Co-Founder & CEO at Talkative.The pair discuss Talkative's GenAI Chatbot and the wider role of AI in the contact center space. In doing so, they cover:Strategic AI implementation and understandingExpanded AI use cases beyond chatbotsHow GenAI can improve CX while delivering ROI

    21 мин.

  4. 27 ЯНВ.

    Transforming Contact Centers with AI: Insights and Innovations

    Join Rhys Fisher, Deputy Editor at CX Today, as he chats with Chris Bardon, Chief Software Architect at ComputerTalk.Together, they delve into the transformative role of AI in customer experience and explore the latest features of Computer Talk’s ICE 15 platform.The discussion reveals how AI is pushing the boundaries of real-time agent assistance and seamless contact management. Here are some of the key takeaways:Real-Time AI in Action: How ICE 15’s agent assist tools use GenAI for live call ...

    18 мин.

  5. 24 ЯНВ.

    NVIDIA Introduces Its Latest Agentic AI Innovations, Teases What's to Come

    CX Today's Charlie Mitchell hosts a conversation reflecting on some of NVIDIA's big agentic AI innovations from January 2025.These AI Agent innovations include:A new set of Blueprints to help build enterprise AI Agents. A specific blueprint for AI Agents that can analyze video. The “Llama Nemotron” suite of “Open” Large Language ModelsJoining CX Today for that conversation are: Erik Pounds, Senior Director of Enterprise AI Software at NVIDIA Zeus Kerravala, Principal Analy...

    26 мин.

  6. 23 ЯНВ.

    Analyzing the Current State of AI In Business Communications

    CX Today's Charlie Mitchell runs through several takeaways from a recent industry study, entitled: "RingCentral Trends 2025: The State of AI in Business Communications".For the conversation, he's joined by:John Finch, Global Vice President Product Marketing, CX at RingCentralEsther Yoon, Vice President of Product and Industry Marketing at RingCentralBoth guests share excellent insight into key findings from the report. In doing so, they discuss:The AI optimism gap between senior leaders and t...

    16 мин.

  7. 23 ЯНВ.

    Salesforce News - Agentforce 2.0, Atlas, & the New-Look Slack (January 2025)

    Watch on YouTube.In the first episode of our Salesforce news show, CX Today's Charlie Mitchell hosts two expert customer experience analysts to discuss the latest news impacting the Salesforce ecosystem:Agentforce 2.0 Announcement: The announcement comes just three months after the platform launched. What makes it different from what came before?Atlas Reasoning: The Atlas reasoning engine is new to Agentforce 2.0. It promises to turn "tasks into trusted outcomes". Why is this so significant?A...

    23 мин.

  8. 21 ЯНВ.

    5 Disruptive Use Cases for AI in Customer Experience

    CX Today's Charlie Mitchell introduces five AI use cases for customer experience, with a specific focus on contact centers.To help run through all of them, he's joined by: Chris Crosby, Founder & CEO of Ventures CX Chandler Galt, Senior Product Marketing Manager of the Zoom Contact Center. Both guests share their perspectives on the following use cases, one as a contact center leader and another as a tech specialist. Customer Intent Modelling GenAI-Powered Virtual AgentsRea...

    36 мин.
См. все (251)

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News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

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  • Автор
    CXToday.com
  • Годы выхода
    2021 - 2025
  • Выпуски
    251
  • Ограничения
    Без ненормативной лексики
  • Авторские права
    © 2025 Today Digital Ltd - CX Today
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    CX Today

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