CX In The Wild

Dennis Wakabayashi
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CX In The Wild

"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."

  1. AI’s Role in Transforming Customer Experience and Business Strategy

    2小时前

    AI’s Role in Transforming Customer Experience and Business Strategy

    Send us a textIn this episode of CX in the Wild, we sit down with John Finch, Global Vice President of Product Marketing at RingCentral, for a deep dive into how AI is reshaping customer experience and business communications. Drawing on insights from RingCentral’s highly anticipated AI report, John outlines the emerging trends that will define customer interactions, operational efficiency, and business growth in 2025.We explore the realities of AI adoption, from enhancing agent retention to ...

    31 分钟
  2. AI, Accessibility, and the Next Frontier of Customer Experience

    1天前

    AI, Accessibility, and the Next Frontier of Customer Experience

    Send us a textWe sit down with Kristina Glave, CX Research Lead at Deutsche Telekom, to explore the evolving landscape of customer experience. Broadcasting from Frankfurt, we discuss how cultural differences and emerging technologies are shaping the future of CX innovation.Kristina shares her approach to combining qualitative and quantitative research, revealing how her team uncovers customer needs across Europe. From the rise of AI-powered solutions to the importance of accessibility and inc...

    41 分钟
  3. AI and the Next Era of Customer Experience

    3天前

    AI and the Next Era of Customer Experience

    Send us a textIn this episode of CX in the Wild, we dive into the evolving world of customer experience with Franck Ardourel, a leader in marketing and CX strategy. With over 25 years of global experience, Franck shares how AI and technology are transforming the way businesses engage with customers.We discuss the shift from traditional customer service to proactive CX management, the importance of mapping customer journeys, and how technology can empower businesses to deliver more meaningful ...

    34 分钟
  4. Creating Emotional Connections That Build True Loyalty

    5天前

    Creating Emotional Connections That Build True Loyalty

    Send us a textIn this episode of CX in the Wild, we sit down with Emma Logan, a loyalty expert with a wealth of experience across diverse sectors. Together, we dive into the changing landscape of loyalty in today’s competitive markets, where creating effortless experiences and authentic connections is more important than ever.Emma shares how loyalty is no longer about points and discounts but about building emotional bonds, personalizing experiences, and engaging customers as co-creators of i...

    20 分钟
  5. Building Adaptability in a Changing World of CX

    6天前

    Building Adaptability in a Changing World of CX

    Send us a textIn this episode of CX in the Wild, we explore the evolving balance between performance and resilience in the world of customer experience and leadership. Joining us is executive coach Joe Sejean, who shares how his journey through successes, failures, and personal growth has shaped his approach to creating meaningful connections in business and life.Joe discusses the power of shifting focus from narrow performance goals to fostering adaptability and emotional connection in a rap...

    29 分钟
  6. The Evolving Intersection of Data, AI, and Human Connection

    1月10日

    The Evolving Intersection of Data, AI, and Human Connection

    Send us a textIn this episode of CX in the Wild, we are joined by Mohammad Mortada, a MarTech and advertising expert who shares his invaluable insights into the evolving intersection of technology, data, and human connection in customer experience.Drawing from over a decade of experience across the Gulf region and his current work at Oracle, Mohammad dives into Dubai’s extraordinary advancements in CX, particularly in the public sector, where integration and innovation have set new benchmarks...

    31 分钟
  7. CX Transformation at the Intersection of Innovation and Strategy

    1月9日

    CX Transformation at the Intersection of Innovation and Strategy

    Send us a textWe sit down with angel investor and strategist Adrian Odgers to explore the evolving landscape of customer experience. Adrian brings a wealth of expertise, discussing how alignment, incremental progress, and AI-driven innovation are transforming both startups and large enterprises.This conversation dives into practical strategies for balancing ambitious goals with realistic frameworks, achieving stakeholder alignment, and leveraging AI to optimize processes like lead generation....

    25 分钟
  8. AI and the Future of Tax Professional Services

    2024/12/20

    AI and the Future of Tax Professional Services

    Send us a textIn this episode of CX in the Wild, we explore how tax professionals are moving beyond traditional tasks to deliver greater value for their clients. Joining us from Las Vegas, Carrie Hammond from Intuit shares how cloud technology, AI, and real-time collaboration are transforming tax firms into trusted advisors.We discuss how tools like ProConnect Tax are helping firms access the best talent, automate processes, and deliver insights that truly matter to clients. This conversation...

    29 分钟
查看全部 112 集

关于

"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, and challenges. From Fortune 500 companies to vibrant startups, 'CX in The Wild' transcends boundaries, offering a global perspective that resonates with professionals from all walks of life.With over three decades of experience and an influential presence in the CX field, Dennis engages listeners with compelling talks, inspiring stories, and practical wisdom, all woven into a narrative that educates and empowers. Each episode is a masterclass in understanding the importance of building genuine connections with customers and transforming customer-centric efforts into lasting success.Whether you're a seasoned CX expert or a curious newcomer, 'CX in The Wild' is a passport to the diverse world of Customer Experience, filled with exclusive interviews, unparalleled insights, and the tools you need to excel. Join us as we venture into the wild terrains of CX, unlocking the secrets that enable businesses to thrive in an ever-changing landscape."

信息

  • 创作者
    Dennis Wakabayashi
  • 活跃年份
    2022年 - 2025年
  • 单集
    112
  • 分级
    儿童适宜
  • 版权
    © 2025 CX In The Wild
  • 节目网站
    CX In The Wild

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