The CXChronicles Podcast

Adrian Brady-Cesana
  • 4.8 (24)
  • ENTREPRENEURSHIP
  • UPDATED WEEKLY

🎧Tune into our top rated Customer Focused Business Podcast for Founders, Executives, Business Owners & leaders on your favorite podcast player including; Apple, Spotify & Amazon! The reality is most companies struggle with their team management & SaaS utilization rates, averaging 30% & require continued optimization, on-demand support & employee training.Globally companies collectively lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.  AI has already changed the world & every business leader will need support transitioning over the next decade. Our mission is to make happiness a habit.✅ The Voice of the Customer The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business leaders. Follow-us & leave a 5 star rating so we can continue to share learnings & findings from "The CX Nation" on how to build world class customer & employee experiences to grow your business into the future! 

  1. Building All-in-One Customer Insight & Action Platform | Dave Rennyson

    12/16/2025

    Building All-in-One Customer Insight & Action Platform | Dave Rennyson

    Hey CX Nation, In this week's episode of The CXChronicles Podcast #274, we welcomed Dave Rennyson, President & CEO at SuccessKPI based in the Washington, DC area.  SuccessKPI is an on-demand insight and action platform that removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America. In this episode, Dave and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences. **Episode #274 Highlight Reel:** 1. Why the best organizations & teams invest in constant training efforts 2. How music and business are wildly similar 3. Leveraging & investing in AI over the next 1,000 days 4. Understanding the power of your data architecture  5. Tomorrow's leading tech-companies will bring solutions, not headaches Click here to learn more about Dave Rennyson Click here to learn more about SuccessKPI Huge thanks to Dave for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future.  For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation".  You know what would be even better? Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders! Want to see how your customer experience compares to the world's top-performing customer focused companies?  Check out the CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future.  Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit! Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

    47 min
  2. AI Powered Customer Intelligence To Grow Your Business | Varun Sharma

    12/02/2025

    AI Powered Customer Intelligence To Grow Your Business | Varun Sharma

    Hey CX Nation, In this week's episode of The CXChronicles Podcast #273, we welcomed Varun Sharma, Co-Founder & CEO of Enterpret based in New York, NY.  Enterpret provides custom AI to transform how you understand customers – from feedback chaos into clear, confident action. Harness superintelligence that feels like intuition, so your product and CX leaders never miss a signal. The Enterpret platform supercharges teams via advanced LLMs to help brands like Notion, The Farmer's Dog, and Perplexity build better products and experiences. In this episode, Varun and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences. **Episode #273 Highlight Reel:** 1. On a mission to connect product leaders with their customers 2. Pioneering customer intelligence with AI 3. Understand your customers wants & needs 4. Creating actionable reporting to lift your CX & EX 5. VOC support to help grow your business Click here to learn more about Varun Sharma Click here to learn more about Enterpret Huge thanks to Varun for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future.  For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation".  You know what would be even better? Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders! Want to see how your customer experience compares to the world's top-performing customer focused companies?  Check out the CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future.  Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit! Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

    56 min

  3. 11/18/2025

    One Click Bug Reports Devs Love | Matt Rubright

    Hey CX Nation, In this week's episode of The CXChronicles Podcast #272, we welcomed Matt Rubright, Chief Customer Officer at Jam.dev based in Seattle, WA.  Jam powers the complete software development lifecycle, with AI that eliminates 84% of bug reproduction tasks, so your engineers can ship clean code faster. Jam AI adds the relevant logs and steps to make every bug report actionable. With integrations with best-in-class issue trackers & other product management tools, Jam fits right into EPD workflows. In this episode, Matt and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences. **Episode #272 Highlight Reel:** 1. 1-click bug reports devs love 2. Go from testing to production more efficiently 3. Implementing tech changes within an organization 4. Building playbooks to guide your team & create CX consistency 5. Leveraging feedback to build high-performing teams Click here to learn more about Matt Rubright Click here to learn more about Jam.dev Huge thanks to Matt for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future.  For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation".  You know what would be even better? Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders! Want to see how your customer experience compares to the world's top-performing customer focused companies?  Check out the CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future.  Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit! Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

    54 min

  4. 11/12/2025

    Empower Your Business Through Salesforce Utilization | Marcus Smith

    Hey CX Nation, In this week's episode of The CXChronicles Podcast #271, we welcomed Marcus Smith, CEO at Cloud Trailz based in Atlanta, GA.  Cloud Trailz offers their customers Saleforce help without all of the hassle by providing professional, expert users that come with the playbooks required to achieve utilization & success with the world's largest CRM.  In this episode, Marcus and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences. **Episode #271 Highlight Reel:** 1. Salesforce utilization management in today's world  2. Why you might be over-building your CRM 3. Implementing tech changes within an organization  4. Building playbooks to guide your team & create consistency  5. Leveraging 360 feedback to build high-performing teams Click here to learn more about Marcus Smith Click here to learn more about Cloud Trailz Huge thanks to Marcus for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future.  For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation".  You know what would be even better? Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders! Want to see how your customer experience compares to the world's top-performing customer focused companies?  Check out the CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future.  Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit! Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

    39 min

  5. 11/12/2025

    CXWeekly Update | Make Happiness A Habit

    Hey CX Nation, In this week's CXWeekly Update episode I walk through some ideas, goals & CTAs that me & the team at CXC have been focused on. Full candor, we're in a full blown sales sprint to the end of the year to close 2025 with a bang & tee up the best year yet in 2026. We're also working on a ton of new customer focused business content -- including my 2nd book "Make Happiness A Habit" that we are launching in the New Year.  Don't worry we have a ton of amazing guest interviews coming down the pipeline over the next couple of weeks. Part of our goal at CXC is to create some of the best customer focused business leader content, including short episodes like these CXWeekly updates that are digestible, actionable & most importantly entertaining for all of you. Huge thanks for all of you who helped to celebrate our 5 year anniversary of building CXChronicles, it's been a hell of a journey.  Approaching 300+ episodes of customer focused business content Worked with 150+ companies across the world helping make customer & employee happiness a habit Partnered with biggest players in software & technology including Salesforce, Hubspot, Intercom, Zendesk, & Freshworks. Launched CXC Healthzone Intelligence Platform, go see how your company's CX stacks up the rest.  If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today. You know what would be even better? Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation! For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button). Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now! Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

    10 min

  6. 10/06/2025

    Build & Deploy AI Support Agents In Minutes | Valerie Li

    Hey CX Nation, In this week's episode of The CXChronicles Podcast #269, we welcomed Valerie Li,  Co-Founder & CEO of Duckie.ai based in San Francisco, CA. Duckie. ai is a no-code platform for customer support teams to build their own AI agents to deflect tickets and automate repetitive processes. In this episode, Valerie and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that Michele & her team think through on a daily basis to build world class customer experiences. **Episode #269 Highlight Reel:** 1. AI-Driven Support Is The Future 2. Enhancing CX and EX Through AI 3. Building Customizable AI Support Bots 4. Leveraging Engineering For Strategic Growth 5. AI-Powered Customer Feedback Analysis  Click here to learn more about Valerie Li Click here to learn more about Duckie.ai Huge thanks to Valerie for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & contact center space into the future.  For Apple & Spotify podcast listener friends, make sure you are following CXC & leave a 5 star review so we can find new members of the "CX Nation".  You know what would be even better? Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders! Want to see how your customer experience compares to the world's top-performing customer focused companies?  Check out the CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future.  Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit! Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

    50 min

  7. 10/02/2025

    CXWeekly Update | Lessons From 5 Years Building CXChronicles

    Hey CX Nation, Here's the first CXWeekly Update from CXC in a long time! This week's episode I walk through some ideas, goals & CTAs that I've learned from the 5 years of building CXC. Don't worry we have a ton of amazing guest interviews coming down the pipeline over the next couple of weeks. Part of our goal at CXC is to create more customer focused business leader content, including short episodes like these ones that are digestible, actionable & most importantly entertaining & valuable for all of you. Full candor, we also wanted to celebrate our 5 year anniversary of building CXChronicles.  We are approaching 300+ episodes of customer focused business content, we've worked with almost 150+ companies across the world helping them make customer & employee happiness a habit & we are now partnered with some of biggest players in software & technology including Salesforce, Hubspot, Intercom, Zendesk, & Freshworks to name a few.  If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today. You know what would be even better? Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation! Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations? Click here to grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website. For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button). Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now! Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

    19 min

  8. 09/24/2025

    Delivering Premium CX At Every Stage Of The Customer Journey | Michele Shane

    Hey CX Nation, In this week's episode of The CXChronicles Podcast #267, we welcomed Michele Shane, SVP Business Development at UJet.CX based in San Francisco, CA.  UJET is a next-generation cloud contact center platform that leverages AI to modernize the customer experience.  The UJet.CX platform & services embed intelligent automation at every touchpoint, empowering agents, optimizing customer journeys, and transforming operations into real-time insight engines. In this episode, Michele and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that Michele & her team think through on a daily basis to build world class customer experiences. **Episode #267 Highlight Reel:** 1. Human-centric approach to CX & growing your business 2. Power of people over technology & building your vision 3. Slow is smooth & smooth is fast 4. Importance of constant feedback from customers, employees & builders 5. Taking action on the right bits of customer feedback Click here to learn more about Michele Shane Click here to learn more about UJet.CX Huge thanks to Michele for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & contact center space into the future.  For Apple & Spotify podcast listener friends, make sure you are following CXC & leave a 5 star review so we can find new members of the "CX Nation".  You know what would be even better? Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks to name a few) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders! Want to see how your customer experience compares to the world's top-performing customer focused companies?  Be one of our Pioneer users of the recently launched CXC Healthzone, an intelligence platform that shares benchmarks & insights for how companies across the world are tackling The Four CX Pillars: Team, Tools, Process & Feedback & how they are building an AI-powered foundation for the future.  Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit! Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us @cxchronicles Check out our Instagram @cxchronicles Click here to checkout the CXC website Email us at info@cxchronicles.com Remember To Make Happiness A Habit!!

    54 min
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4.8
out of 5
24 Ratings

About

🎧Tune into our top rated Customer Focused Business Podcast for Founders, Executives, Business Owners & leaders on your favorite podcast player including; Apple, Spotify & Amazon! The reality is most companies struggle with their team management & SaaS utilization rates, averaging 30% & require continued optimization, on-demand support & employee training.Globally companies collectively lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.  AI has already changed the world & every business leader will need support transitioning over the next decade. Our mission is to make happiness a habit.✅ The Voice of the Customer The CXChronicles Podcast brings 300+ episodes with proven strategies, expert insights, and real-world case studies from leading customer-focused business leaders. Follow-us & leave a 5 star rating so we can continue to share learnings & findings from "The CX Nation" on how to build world class customer & employee experiences to grow your business into the future! 

Information

  • Creator
    Adrian Brady-Cesana
  • Years Active
    2018 - 2025
  • Episodes
    261
  • Rating
    Explicit
  • Copyright
    © 2025 The CXChronicles Podcast
  • Show Website
    The CXChronicles Podcast