218 episodes

Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is constantly focusing on how we can strive to provide great customer experience and service content and information, regardless of your company's industry or space! Visit our website today at www.cxchronicles.com or check us out on Instagram/FB/Twitter using our handle @CXChronicles.

CXChronicles Podcast Adrian Brady-Cesana

    • Business
    • 4.8 • 24 Ratings

Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is constantly focusing on how we can strive to provide great customer experience and service content and information, regardless of your company's industry or space! Visit our website today at www.cxchronicles.com or check us out on Instagram/FB/Twitter using our handle @CXChronicles.

    CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 Day 2 Recap | Kristi Faltorusso

    CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 Day 2 Recap | Kristi Faltorusso

    Send us a Text Message.Hey CX Nation,In this week's episode of The CXChronicles Podcast #231 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. This is our CXCP Day 2 recap of the event. I was able to have my friend Kristi Faltorusso join us again on the podcast to rap on all of the things that we are seeing, hearing & talking about with all of the conference attendees. In this episode, Kristi and Adrian chat through some of the speaker...

    • 13 min
    CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 | Kristi Faltorusso

    CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 | Kristi Faltorusso

    Send us a Text Message.Hey CX Nation,In this week's episode of The CXChronicles Podcast #230 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las Vegas. This is our CXCP Day 1 recap of the event. I was able to have my friend Kristi Faltorusso join us on the podcast to rap on all of the things that we are seeing, hearing & talking about with all of the conference attendees. In this episode, Kristi and Adrian chat through some of the speakers, pre...

    • 17 min
    How Customer Onboarding Leads To Customer Success & Retention | Richard Convery

    How Customer Onboarding Leads To Customer Success & Retention | Richard Convery

    Send us a Text Message.Hey CX Nation,In this week's episode of The CXChronicles Podcast #229 we welcomed Richard Convery, Founder & CEO of Ascendr based near London, England. Richard is an expert in effective SaaS customer onboarding, a customer success advocate and one of our leading strategic partners here at CXChronicles.In this episode, Richard and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & bes...

    • 51 min
    The Art Of Listening & Learning From Your Customers & Employees To Drive Growth & Innovation | Shantel Love

    The Art Of Listening & Learning From Your Customers & Employees To Drive Growth & Innovation | Shantel Love

    Send us a Text Message.Hey CX Nation,In this week's episode of The CXChronicles Podcast #228 we welcomed Shantel Love, Global VP of Customer Success Clinical & School Assessment based in Henderson, NV. Shantel is also a keynote speaker, author, LinkedIn Top Personal Branding Voice & work place futurist. Shantel is on a mission to help diverse professionals use their voices on LinkedIn to build powerful and profitable personal brands without being tied their phones, without...

    • 50 min
    How To Deliver World Class QBRs To Your Customers To Drive Sales & Retention

    How To Deliver World Class QBRs To Your Customers To Drive Sales & Retention

    Send us a Text Message.Hey CX Nation,In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin overhauling your Quarterly Business Reviews (QBRs).QBRs are one of the easiest ways to make sure that your customer success team is getting regular time with their main POCs or account owners to walk through exactly how your product or service is providing value & hitting the mark set by your sales team at the beginning of the customer journey. There are many ways you ...

    • 18 min
    Building Your Company's Voice of Customer Dashboards & Reporting

    Building Your Company's Voice of Customer Dashboards & Reporting

    Send us a Text Message.Hey CX Nation,In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin building your company's Voice of Customer Dashboards & Reporting. VOC or voice of customer has become an extremely popular topic with customer focused business leaders across the globe. There's so much software out there today that companies use and it becomes really difficult to cut through the noise and aggregate the good, bad and ugly from your customer feedback. VO...

    • 13 min

Customer Reviews

4.8 out of 5
24 Ratings

24 Ratings

oliviabaker13 ,

Adrian is a CX Champion 💪

If you’re looking to keep up with the latest on all things CX - you’ve come to the right place! Adrian is an incredible CX champion and I love hearing the insights he uncovers from his guests. Give this podcast a listen - you won’t regret it!

BWPod ,

Great guests

Adrian has brilliant guests, and is a fantastic host.

howardtnyc ,

So much value!

So much insights on everything customer experience related. The variety of guests make it even better too - they bring so much value to the conversation.

Top Podcasts In Business

The Ramsey Show
Ramsey Network
REAL AF with Andy Frisella
Andy Frisella #100to0
Money Rehab with Nicole Lapin
Money News Network
Young and Profiting with Hala Taha
Hala Taha | YAP Media Network
The Money Mondays
Dan Fleyshman
The Diary Of A CEO with Steven Bartlett
DOAC

You Might Also Like