Data Driven Leadership

Resultant
  • 4.9 (27)
  • TECHNOLOGY
  • UPDATED BIWEEKLY
Data Driven Leadership

The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership a show brought to you by Resultant.

  1. 5D AGO

    How NASWA’s Open Initiative is Bringing a Modern Solution to a Legacy Problem

    Unemployment insurance has supported Americans through economic hardship for nearly a century. But its long history brings complex challenges: rigid systems, layered policies, and outdated tech that’s difficult to change. In this episode of Data Driven Leadership, Jess Carter talks with Allison Johnson, director of Open UI at the National Association of State Workforce Agencies (NASWA). They discuss the challenges of modernizing unemployment systems and how Open UI is pushing for modular, transparent, and adaptable solutions in a space where innovation is often seen as risky. From procurement hurdles to policy constraints, they unpack the structural barriers that have kept states locked into fragile systems for decades. Allison shares how Open UI is building a collaborative framework that reimagines how unemployment insurance can work better for both administrators and the people they serve. Stick around ‘til the end of the episode for a sneak peek at something special we’ve never done before! Want to be part of it? Check out Jess' LinkedIn post or DM her to submit a question—we might feature yours in the upcoming episode. Disclaimer: Open UI is an initiative intended to explore, document, and promote best practices in Unemployment Insurance technology including modular technical architecture and implementation. It is not currently a product being built, offered, or sold by the National Association of State Workforce Agencies (NASWA).   In this episode, you will learn: What state leaders should consider before launching a new system How Open UI is creating space for shared innovation across states Lessons in leadership and building trust for new initiatives   Things to listen for: (00:00) Introduction to the episode with Allison Johnson (06:29) Understanding the complexities of unemployment insurance (11:23) What Open UI is and why modularity matters (16:08) Procurement hurdles and Open UI’s potential (18:13) Modernization is an ongoing process (24:46) Building trust through transparency and small wins   Resources: NASWA’s Open UI Initiative

    30 min

  2. APR 9

    When Everything’s Connected: The Role of Data in Public Health

    A spike in food prices. A livestock disease outbreak. An overwhelmed hospital. These might seem unrelated—until you follow the data. In this episode of Data Driven Leadership, Jess Carter talks with Dr. Heidi Steinecker, senior director of health and human services at Resultant. They discuss how data brings clarity to the hidden links between the economy, public health, and food safety. Heidi introduces the One Health framework, which brings together human, animal, and environmental data to help leaders spot risks earlier, respond more effectively, and shape smarter policies. She also advises on how to build cross-agency collaboration, modernize systems, and use analytics to drive real-world impact before a crisis hits.   In this episode, you will learn: The importance of data visibility in policy and decision-making How different types of data work together to tell a bigger story How state agencies can modernize data collection and analytics   Things to listen for: (00:00) Introduction to the episode with Dr. Heidi Steinecker (06:02) Data provides visibility to make decisions (10:03) Decisions are iterative (11:47) The importance of social determinants of health (15:21) Lessons on data exchange from the COVID-19 pandemic (20:06) Enhancing data collection and predictions with technology (24:34) One Health: Integrating environmental, animal, and human data (27:29) Advice for implementing One Health

    33 min

  3. MAR 26

    EnerSys’ Approach to Product Management: Turning Vision Into Value

    Being skilled in tech and data enables you to create value in any field. In this episode of Data-Driven Leadership, host Jess Carter sits down with Kerry Phillips, vice president of global product management for the motive power division at EnerSys. Kerry shares his journey of switching industries, from consulting to leading product management in the battery industry. He explains how his expertise in tech and data helped him build confidence and deliver results in a new role. Kerry also gives a glimpse into the development of EnerSys’ latest data-driven application that aims to democratize their sales process and simplify product selection.  Listen in to find out how his team overcame obstacles such as messy data and scope creep to demonstrate real value.   In this episode, you will learn: How to transition into a new industry with confidence Why descoping can be a crucial part of achieving project success Steps to break down complex projects into manageable pieces   Things to listen for: (00:00) Introduction to the episode with Kerry Phillips (04:32) The need for a product manager at EnerSys (11:46) Building a demonstration tool (14:04) Transferable skills from Kerry’s consulting background (17:14) Technology solutions to democratize the sales process (21:44) Challenges with data governance (23:46) How to manage scope creep and deliver iterative value (25:38) Preparing for a global product launch at EnerSys

    29 min

  4. MAR 12

    Sharpening Strategic Focus and Leading with Purpose in a Noisy World

    How do you know when to pivot or stay on course?  The best leaders know the right time to step back, challenge assumptions, and make deliberate choices. In this episode of Data-Driven Leadership, Jess Carter sits down with John Roach, president at Resultant, to talk about his approach to strategic leadership. They discuss how leaders can maintain clarity, reassess priorities, and ensure decisions align with the bigger picture. John also highlights the importance of leveraging technology to automate repetitive tasks, allowing leaders to focus on the highest and best use of their time—creative thinking, problem-solving, and making decisions that drive real impact.   In this episode, you will learn: How to determine if your data strategy is still serving your business Why balancing risk vs. innovation is key to long-term success How tech and AI can help leaders focus on high-value work   Things to listen for: (00:00) Introduction to the episode with John Roach (02:45) Staying true to your bedrock of goals (06:09) When to reassess strategy and pivot (10:20) How to differentiate signal from noise  (14:34) The barbell strategy: balancing risk (18:22) Borrowing ideas from other industries to innovate (21:42) Technology allows us to be more human  (25:02) Practical uses of AI at home and at work

    31 min

  5. FEB 12

    Building a Data-Driven Culture: Lessons from Bumble, Southwest Airlines and More

    The most successful companies have this in common: they don’t just have data—they act on it.   In this special episode of Data-Driven Leadership, host Jess Carter unpacks key insights from recent conversations with leaders at Bumble, Stanley Black & Decker, Southwest Airlines, and Walker Information. Each company has found a way to use data to support their unique business advantage. Jess discusses how these lessons apply across industries and offers practical ways to think differently about your own data strategy.   In this episode, you will learn: How to help your data team deliver real business value The importance of listening to customer feedback  Why structured, well-governed data leads to better insights   Things to listen for: (00:00) Introduction to the episode with Jess Carter (01:52) Bumble’s 90-day data team strategy (03:36) Walker Information on customer feedback (07:40) Why Stanley Black & Decker treats data as a product (11:48) How Southwest Airlines uses data to put customers first   Resources: Love at First Insight: How Data Teams Shape Customer Experience for Smart Growth, with Bumble’s Lina Mikolajczyk Jack Walker Explains How to Improve Customer Experience without Guesses and Assumptions Why Treating Data as a Product Means Alignment and Growth for Stanley Black & Decker Southwest Airlines Builds a Customer-First Culture with Data and Technology

    16 min

  6. JAN 29

    Southwest Airlines Builds a Customer-First Culture with Data and Technology

    Southwest Airlines is renowned for its exceptional customer service, but what’s the secret behind this success?  The answer is data.  In this episode, host Jess Carter sits down with Southwest Airlines Managing Director of Technology and Business Data Delivery France Grenot. They discuss how real-time analytics and data-driven solutions are at the heart of Southwest’s operations, helping the airline deliver great service, manage unforeseen disruptions, and stay ahead of the competition. You’ll learn what led to Southwest’s bold move to introduce assigned seating and how the airline expertly balances operational efficiency while staying true to its culture of hospitality. In this episode, you will learn: How data powers Southwest Airlines' customer service and operations   The value of learning from other organizations with similar values Why customer feedback is critical to shaping business strategies Things to listen for: (00:00) Introduction to the episode with guest France Grenot (05:40) Customer loyalty and hospitality (08:42) Using real-time data for operational efficiency (12:06) Changes to Southwest’s assigned seating scheme (18:05) Using data for pricing and operational decisions (22:31) Sharing best practices with other customer-centric companies (25:34) Customer data privacy at Southwest Airlines

    29 min

  7. JAN 15

    Improving Student Outcomes Beyond the Classroom with ConnectIndy

    A student’s success depends on more than just academic learning; it’s also shaped by their health, access to enrichment opportunities, and the support of their family. In this episode, host Jess Carter is joined by Shaina Cavazos, director of the Office of Education Innovation at the Indianapolis Mayor's Office. They discuss ConnectIndy, a program adapted from Boston College’s City Connects. The program addresses outside factors affecting students' learning potential without putting that burden on teachers. Shaina discusses how every ConnectIndy school has a dedicated coordinator creating tailored plans to connect students and their families with the necessary resources, allowing teachers to focus on classroom instruction. She also highlights how ConnectIndy’s public data dashboard—the first of its kind for City Connects—empowers educators and enables policymakers to make decisions that benefit students holistically.   In this episode, you will learn: How ConnectIndy ensures that resources reach students who need them most Why a public dashboard fosters transparency and drives action How Indianapolis is using data to improve the education system   Things to listen for: (00:00) Introduction to the episode with guest Shaina Cavazos (03:14) How the City Connects program helps students and teachers (06:09) Early implementation of ConnectIndy (08:51) Empowering donors through ConnectIndy’s dashboard (14:52) Using concrete data to drive change (17:33) Data collection for individual student support plans (18:53) Longitudinal data and continuation of the City Connects program (20:59) Comparing data across different states and programs   Resources: ConnectIndy The Office of Education Innovation

    28 min

  8. JAN 1

    REPLAY: How Data Is Enhancing the Fan Experience with Machelle Noel of the Texas Rangers Baseball Organization

    In this replay episode, Jess Carter and Resultant’s Data Modeler, Brittany Goodwin, discuss the importance of laying the right foundation for scalable data success. To start, one must ask the right questions and focus on strategy over tools in order to lay the groundwork for scalable, long-term success.  Their conversation sets the stage for insights from Resultant’s Client Success Leader, Brian Vinson, and Machelle Noel of the Texas Rangers Baseball Organization, whose experience mirrors these concepts. Michelle shares how the Rangers leveraged a Strategic Data Roadmap to prepare for their new, state-of-the-art ballpark. She reveals how starting with strategy enabled her team to integrate real-time data for concessions, ticketing, and operations, enhancing both fan experience and business outcomes.   In this episode, you will learn: The framework for building a scalable data model with analytics How to use data to address operational bottlenecks in real-time How a partner can transform your data strategy and outcomes   Things to listen for: (00:00) An introduction to the episode with Brittany Goodwin (04:00) Start with strategy before selecting tools (06:50) The importance of modular data models for scalability and efficiency (10:49) Finding quick wins with the right data  (13:14) Scaling data analytics with the Texas Rangers Baseball Organization (16:27) Strategic data assessment with Resultant (20:14) Real-time reporting for game day operations  (23:31) How data helped the Texas Ranges pivot during COVID-19  (27:09) Sharing key insights with stakeholders   Resources: A Lot Going on at the Moment: Data and Taylor Swift’s Eras Tour

    31 min
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Trailer

4.9
out of 5
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About

The power of Data is undeniable. And unharnessed - it’s nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership a show brought to you by Resultant.

Information

  • Creator
    Resultant
  • Years Active
    2022 - 2025
  • Episodes
    70
  • Rating
    Clean
  • Copyright
    © 2022
  • Show Website
    Data Driven Leadership

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