Dental Drills Bits

Sandy Pardue & Dana Salisbury
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Dental Drills Bits

Sandy Pardue of Classic Practice Resources & Dana Salisbury discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.

  1. The Hygiene Appointment Fix

    HACE 5 DÍAS

    The Hygiene Appointment Fix

    Is your hygiene schedule disappearing before your eyes? You’re not imagining it! No-shows, last-minute cancellations, and poor confirmation strategies can leave your hygiene team scrambling and your bottom line suffering. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down why hygiene schedules fall apart—and how to fix it for good! From smarter pre-scheduling to foolproof confirmation techniques, they’re sharing real-world solutions to keep your chairs full and your patients accountable. What You’ll Learn: ✅ The #1 reason why hygiene schedules collapse before your eyes  ✅ How pre-scheduling the wrong patients is hurting your practice  ✅ A foolproof confirmation system that actually works  ✅ The perfect balance of texts, calls, emails & postcards for max confirmations  ✅ Why new patient time slots should be set in stone (and how to protect them!)  ✅ The morning huddle strategy that prevents no-shows before they happen  Real Results in Action: 🔍 Sandy shares what her consulting team discovered after reviewing thousands of broken appointments—and how a simple 80/20 rule can save your hygiene schedule! 🎟 SPECIAL OFFER: Want to boost your front desk skills? Don’t miss Front Desk Pro! 📍 Philadelphia, PA – May 9, 2025 Use promo code "Secret Sauce" for $100 off your registration! 👉 Register now at ClassicPractice.com 📢 Sponsored by: ✅ Plan Forward – The dental membership plan partner that helps your office thrive. 💡 Exclusive Offer: Mention Dental Drill Bits for one month free! https://www.planforward.io/ ✅ Mango Voice – The VoIP phone system designed for dental offices, helping teams provide a seamless patient experience. Visit MangoVoice.ai and use code DentalDrillBits for 1 Month FREE! 💡 Take Action Today: 📌 Sandy’s Challenge: Stop hygiene chaos before it starts! ➡️ Audit your broken appointments—who keeps canceling? ➡️ Set a stricter pre-scheduling policy—not every patient should be auto-booked! ➡️ Revamp your confirmation system—postcards, emails, texts, and calls should work together 📅 👍 Subscribe & Leave a Review: Enjoyed this episode? Subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you even more game-changing strategies to grow your practice. 📣 Tag a dental pro who needs to hear this episode! 👇 #DentalDrillBits #HygieneScheduling #NoMoreNoShows #PracticeGrowth

    22 min
  2. Ring, Ring! Mastering the First Impression – Live Call Analysis

    17 MAR

    Ring, Ring! Mastering the First Impression – Live Call Analysis

    📢 Episode Title: "Ring, Ring! Mastering the First Impression – Live Call Analysis" 🎙 Episode Description What happens when a potential patient calls your dental office? That first impression can make or break their decision to schedule an appointment. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury analyze a real call from a dental practice, breaking down what worked, what didn’t, and how small tweaks can dramatically improve conversion rates. Listen in as they share pro tips on phone etiquette, tone, and the must-have scripts that turn callers into lifelong patients. ✅ What You’ll Learn: 🔹 The #1 mistake team members make when answering the phone—and how to fix it ☎️ 🔹 How to confidently promote your doctor and practice without feeling "salesy" 🎤 🔹 The importance of a warm, engaging tone—and how to achieve it 🎶 🔹 How to avoid costly missed opportunities that waste your marketing dollars 💰 🔹 The four essential steps to a winning phone call: Greeting, Discovery, Invitation, and Close 🎯 🔹 Why front desk training is the best investment you can make for your practice 🚀 📣 Real Results in Action: One team member went from hesitant and unsure to a rockstar receptionist just by making one small adjustment to her approach. Tune in to hear how role-playing and scripting turned her into a confident, patient-converting machine! 🎟 SPECIAL OFFER: Want to take your front desk skills to the next level? Don’t miss Front Desk Pro! 📍 Philadelphia, PA – May 9, 2025 Use promo code "Secret Sauce" for $100 off your registration! 👉 Register now at ClassicPractice.com 📢 Sponsored by: ✅ Plan Forward – The dental membership plan partner that helps your office thrive. Exclusive for Dental Drill Bits listeners: Get 1 month free! Learn more at PlanForward.io ✅ Mango Voice – The VoIP phone system designed for dental offices, helping teams provide a seamless patient experience. Visit MangoVoice.ai and use code DentalDrillBits for 1 Month FREE! 💡 Take Action Today: ➡️ Listen to one of your practice’s recorded calls—what areas could improve? 🎧 ➡️ Implement Sandy’s Cheerleader Method to confidently promote your doctor 💪 ➡️ Role-play common patient objections with your team this week 🗣️ 👍 Subscribe & Leave a Review: Enjoyed this episode? Subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you even more game-changing strategies. 📩 Got a topic you’d love for us to cover? Join the Dental Drill Bits community and let us know what’s on your mind!

    22 min

  3. 10 MAR

    Too Sick to Work? Managing the Unexpected Absentee

    Episode Description Unexpected call-outs can throw your dental practice into chaos—but they don’t have to! In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down how to create an attendance culture that keeps your team accountable without being rigid. They’ll share real-world strategies for managing sick calls, setting clear attendance policies, and keeping your team engaged. What You’ll Learn: ✅ How to prevent a culture of absenteeism from spreading in your practice 🚫 ✅ The importance of direct communication about attendance expectations 🗣️ ✅ Why texting in sick is a problem—and how to fix it 📵 ✅ A reward system that actually works to improve attendance 🎯 ✅ How to balance compassion with accountability when employees need time off ⚖️ ✅ The must-have policies every practice needs for handling sick days ✍️ Real Results in Action: Sandy shares how one dental office cut unexpected call-outs dramatically using a simple "Ping Pong Game" reward system—and how you can implement it in your own practice! 🎟 SPECIAL OFFER: Want to master front desk efficiency? Don’t miss Front Desk Pro! 📍 Philadelphia, PA – May 9, 2025 Use promo code "Secret Sauce" for $100 off your registration! 👉 Register now at ClassicPractice.com 📢 Sponsored by: ✅ Plan Forward – The dental membership plan partner that helps your office thrive.  💡 Take Action Today: Don’t let last-minute sick calls disrupt your practice! Take Sandy’s Challenge: ➡️ Review your attendance policies—are they clear and effective? ➡️ Establish a protocol for how employees must call in sick 📞 ➡️ Consider an attendance reward system to boost reliability 🎟️ 👍 Subscribe & Leave a Review: Enjoyed this episode? Subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you even more game-changing strategies.

    21 min

  4. 3 MAR

    Interviewing for the Right Hire

    Hiring is one thing—but the interview process is where you make or break your chances of getting the right person. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share expert strategies to help you conduct interviews with confidence, ask the right questions, and avoid costly hiring mistakes. What you’ll learn: ✅ The difference between situational vs. behavioral interview questions—and why both matter 🎯 ✅ Why working interviews are a legal and financial risk you shouldn’t take 🚫 ✅ The must-ask questions that reveal a candidate’s true communication skills and work ethic 💬 ✅ How to use group interviews to quickly identify top candidates 👥 ✅ The secret to assessing body language, energy, and attitude in an interview 🔍 ✅ A step-by-step process to make better hiring decisions faster ⏳ Real Results in Action: Sandy shares how a simple group interview strategy helped find top hires in just one session—and how you can use it to streamline your own process! 🎟 SPECIAL OFFER: Want to master front desk efficiency? Don’t miss Front Desk Pro! 📍 Burbank, CA – March 28, 2025 📍 Philadelphia, PA – May 9, 2025 Use promo code "Secret Sauce" for $100 off your registration! 👉 Register now at ClassicPractice.com 📢 Sponsored by: ✅ Plan Forward – The dental membership plan partner that helps your office thrive. Mention Dental Drill Bits for an exclusive offer! Learn more here. 💡 Take Action Today: Don’t let a bad interview process lead to a bad hire! Take Sandy’s Challenge: ➡️ Review your interview questions—are they revealing enough about candidates? ➡️ Consider a group interview to quickly assess multiple applicants ➡️ Implement situational & behavioral questions to uncover real insights 👍 Subscribe & Leave a Review: Enjoyed this episode? Subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you even more game-changing strategies.

    28 min

  5. 24 FEB

    Finding the Right Candidate

    Finding the Right Candidate Hiring the right person for your dental practice can feel like searching for a unicorn—but it doesn’t have to be! In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury dive deep into how to attract and hire top talent for your dental practice without the frustration. What you’ll learn: ✅ Why a strong job ad is your first (and biggest) hiring tool ✍️ ✅ How to attract working professionals instead of job hoppers 💼 ✅ The balance between experience, attitude, and coachability ⚖️ ✅ Why phone screenings matter—and what to listen for 📞 ✅ The secret to making your practice the workplace of choice 🏆 ✅ A step-by-step plan to streamline your hiring process 🔄 Real Results in Action: Sandy shares how a well-placed blind ad led to 180 applicants in just a few days—and how this approach can help you find the right candidate faster than you think! 🎟 SPECIAL OFFER: Want to master front desk efficiency? Don’t miss Front Desk Pro! 📍 Burbank, CA – March 28, 2025 📍 Philadelphia, PA – May 9, 2025 Use promo code "Secret Sauce" for $100 off your registration! 👉 Register now at ClassicPractice.com 📢 Sponsored by: ✅ Plan Forward – The dental membership plan partner that helps your office thrive. Mention Dental Drill Bits for an exclusive offer! Learn more here. 💡 Take Action Today: Don’t let hiring challenges slow down your practice growth! Take Sandy’s Challenge: ➡️ Review your current job ad—does it attract the right candidates? ➡️ Implement a phone screening process to filter applicants faster ➡️ Make your hiring process an extension of your practice culture 👍 Subscribe & Leave a Review: Enjoyed this episode? Subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you even more game-changing strategies.

    21 min

  6. 17 FEB

    Front Desk Chaos to Clarity

    Front Desk Chaos to Clarity Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the biggest front desk challenges in dental practices—how to maintain consistency and organization when multiple team members rotate through the same position. 🔄 One doctor from the Dental Drill Bits Facebook group asked: How do I streamline communication and documentation when different front desk employees work on different days? Sandy and Dana break it all down, sharing real-world strategies to bring clarity and structure to the front office. They discuss the importance of detailed checklists, clear procedures, and training that eliminates confusion, ensures predictability, and keeps both doctors and teams stress-free. Plus, they dive into the hidden risks of poor communication—and how to fix them fast. Key Takeaways: ✔️ Why inconsistency in front desk processes causes frustration for both doctors and employees 😫 ✔️ How standard operating procedures (SOPs) create predictable and stress-free workflows 📋 ✔️ The must-have checklists that keep your front office running smoothly every day ✅ ✔️ How to prevent micromanagement while still ensuring accountability 🔄 ✔️ Why role clarity reduces conflict and improves team morale 🙌 ✔️ A step-by-step action plan to start organizing your front office today 🏁 Sandy also shares how Front Desk Pro attendees are already using these strategies to create smoother, more productive front desks! 🎟 SPECIAL OFFER: Want to master front desk efficiency? Don’t miss Front Desk Pro! 📍 Burbank, CA – March 28, 2025 📍 Philadelphia, PA – May 9, 2025 Use promo code "Secret Sauce" for $100 off your registration! 👉 Register now at ClassicPractice.com Sponsors: ✅ Plan Forward – The dental membership plan partner that helps your office thrive. Mention Dental Drill Bits for an exclusive offer! Learn more here. Take Action Today: Don’t let front desk chaos slow you down! Take Sandy’s challenge: ➡️ Sit down with your front office team and list everything that needs to happen daily ➡️ Create a simple checklist to ensure consistency ➡️ Store your SOPs in a digital folder or binder for easy training and accountability Subscribe & Leave a Review: Enjoyed this episode? Don't forget to subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you even more game-changing strategies.

    21 min

  7. 10 FEB

    Do You Really Need an Office Manager?

    Episode Title: Do You Really Need an Office Manager? Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the most common dilemmas for dental practice owners—Do you really need an office manager? 🤔 Hiring an office manager can seem like the perfect solution to reducing stress and improving operations, but without a clear role definition, it can create more challenges than solutions. In this episode, they break down when an office manager is truly needed, what skills are essential for success, and whether team leaders might be a better alternative. They also discuss how to structure leadership within a practice to maximize efficiency, build team culture, and create accountability. Key Takeaways: ✔ Should your practice have an office manager, or is there a better solution? 🤷‍♂️ ✔ The most common mistakes practice owners make when appointing an office manager 🚨 ✔ What to look for in an ideal candidate (hint: it's not just about tenure) 🎯 ✔ The power of team leaders and how they can provide structure without creating bottlenecks 🔄 ✔ Why communication is critical and how to prevent role confusion 🗣️ ✔ How to train and empower leadership within your team for long-term success 🚀 They also highlight upcoming training opportunities that can help practice owners and office managers strengthen their leadership skills and build a thriving, efficient team. Listen Now: 🎧 Tune in to the full episode here: [Insert Podcast Link] 🎟 SPECIAL OFFER: Thinking about leveling up your front office leadership? Don’t miss Front Desk Pro! 📍 Burbank, CA – March 28, 2025 📍 Philadelphia, PA – May 9, 2025 Use promo code "Secret Sauce" for $100 off your registration! 👉 Register now at ClassicPractice.com Sponsors: ✅ Plan Forward – The dental membership plan partner that helps your office thrive. Mention Dental Drill Bits for an exclusive offer! Learn more here. Take Action Today: Start evaluating your leadership structure! Do you need an office manager, or would team leaders be a better fit? Outline clear roles, set accountability measures, and ensure every leader knows their purpose. Subscribe & Leave a Review: Enjoyed this episode? Don't forget to subscribe to Dental Drill Bits and leave a review! Your feedback helps us bring you more valuable content.

    27 min
  8. Mastering Onboarding for a Thriving Dental Practice

    3 FEB

    Mastering Onboarding for a Thriving Dental Practice

    Episode Title: Mastering Onboarding for a Thriving Dental Practice Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana dive into the make-or-break process of onboarding new team members in a dental practice. A strong onboarding system not only prevents turnover but also sets the stage for a thriving team culture and long-term success. 🚀 They share real-world experiences, practical strategies, and actionable steps to ensure new hires feel welcomed, supported, and set up for success from day one. Key Takeaways: ✔ The biggest onboarding mistakes that lead to early resignations 🚨 ✔ How to create a structured onboarding journey that boosts retention 🎯 ✔ Why assigning a buddy system makes integration seamless 👫 ✔ The power of checklists, SOPs, and training milestones 📋 ✔ How to gather feedback to continuously improve your onboarding process 🔄 ✔ What “turnover trauma” is and how to prevent it from costing your practice thousands 💸 They also discuss Sandy’s upcoming Front Desk Pro seminar, where dental teams can get hands-on training to improve efficiency, communication, and patient experience. Listen Now: 🎧 Tune in to the full episode here: [Insert Podcast Link] 🎟 SPECIAL OFFER: Sign up for Front Desk Pro and use promo code "Secret Sauce" for $100 off! 👉 Register at ClassicPractice.com Sponsors: Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/ Take Action Today: Start tracking your open time and production goals now! Print out your schedules, analyze past weeks, and involve your team in finding solutions. Remember, every day is an opportunity to optimize your schedule and serve your patients better. Subscribe & Leave a Review: Enjoyed this episode? Don’t forget to subscribe to Dental Drill Bits and leave a review. Your feedback helps us continue to deliver valuable content!

    23 min
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    Sandy Pardue of Classic Practice Resources & Dana Salisbury discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years. Enjoy the fun, laid-back vibe as things get real. Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.

    Información

    • Creador
      Sandy Pardue & Dana Salisbury
    • Años de actividad
      2017 - 2025
    • Episodios
      206
    • Clasificación
      Apto
    • Copyright
      © (c) Copyright, Classic Practice Resources, Inc. ALL RIGHTS RESERVED.
    • Mostrar sitio web
      Dental Drills Bits

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