John Bachmann, vice president of client relations, Norwood Insurance, Groveland, Massachusetts, sits down with Olivia Overman, Big “I” content editor on this edition of Agency Nation Radio’s Declaration of Independents to talk about building relationships. Not just with clients, but with carrier representatives and claims teams. Establishing these relationships helps agents better understand policies and how to best support clients.
“Insurance is a people business and I love developing those relationships. I worked in the claims field for the first 17 years of my insurance career and some of the worst conversations I've ever had have been telling people they don’t have coverage. Now, I can prevent those conversations from happening,” says John.
John is known as a claims leader, author of “Successful Adjuster’s Playbook: The Secret Skills for Providing the Best Claim Experience” and a self-professed insurance nerd. He started consulting and speaking in different venues all over the country, mostly with an audience of independent agents, but it was the coronavirus pandemic that put everything into perspective for John—that’s when he joined Norwood Insurance Agency.
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