Double Take with Mike and Max

Alorica, Inc.

Double Take with Mike & Max is a podcast by Alorica Co-CEOs Max Schwendner and Mike Clifton, offering fresh perspectives on the future of customer experience (CX), business innovation, and leadership. Each episode dives into timely topics shaping the industry, sharing actionable insights, expert analysis, and personal stories to help brands stand out and succeed in an ever-changing world.

集數

  1. 6月23日

    The CEO Failure Bounce-back (Because We've Been There)

    Even CEOs fail. In this episode, Mike and Max share how setbacks shaped their success, and why failure isn’t the end of the story, it’s part of the process.

    24 分鐘

  2. 5月16日

    Trust, Feedback & Showing Up—What Strong Relationships Are Built On

    What does it take to build strong relationships—at work and beyond? In this episode, Mike & Max open up about the role of trust, empathy, humor, and consistency in leadership. From navigating tough decisions to staying grounded and authentic, hear how they keep showing up for the people who matter most.

    17 分鐘

  3. 4月15日

    What You Need to Stay Ahead of Uncertainty—And How We Deliver

    Through shifting markets, rising tariffs, and economic uncertainty, one thing is clear—standing still isn’t an option. In this episode, Mike & Max share how Alorica is helping clients stay ahead with smart, proactive strategies. From rethinking operating models to strengthening trust and driving innovation across geos, hear how our teams are delivering real value when it matters most—and why the time to act is now.

    20 分鐘

  4. 2月12日

    Mentors in Motion: Non-Traditional Leadership Paths & Approaches

    Alorica Co-CEOs Max Schwendner and Mike Clifton explore the rising importance of mentorship, particularly in meeting Gen Z's unique expectations, inspired by Fast Company’s article, “The Most Diverse Generation in the Workplace Agrees on This One Career Builder.” Max and Mike share personal career stories and offer actionable advice on finding mentorship and cultivating it within organizations to foster growth and connection. Tune in for valuable insights on empowering both your career and your team through mentorship.

    21 分鐘

  5. 2024/12/17

    Back to the Future: The Power of Voice CX in the AI Chatter

    Inspired by a Business Insider article, To speak to a representative, press $$, Alorica Co-CEOs Max Schwendner and Mike Clifton discuss why voice customer experience (CX) is becoming a premium service. They explore the value of human interactions in an AI-driven world, how to achieve the right balance, predictions for the future of CX, and actionable insights on leveraging voice CX to build stronger customer relationships and gain a competitive edge.

    15 分鐘
  • 共 5 集

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簡介

Double Take with Mike & Max is a podcast by Alorica Co-CEOs Max Schwendner and Mike Clifton, offering fresh perspectives on the future of customer experience (CX), business innovation, and leadership. Each episode dives into timely topics shaping the industry, sharing actionable insights, expert analysis, and personal stories to help brands stand out and succeed in an ever-changing world.

資訊

  • 創作者
    Alorica, Inc.
  • 活躍年代
    2024年 - 2025年
  • 集數
    5
  • 年齡分級
    兒少適宜
  • 版權
    © Alorica, Inc.
  • 節目網站
    Double Take with Mike and Max