Hosts Jon MacDonald and Ryan Garrow want to help businesses be more effective at driving high quality traffic to your site, and making sure that traffic converts from a visitor to a buyer, by sharing the secrets that have helped some of the brands big and small to drive the right traffic to their sites, and convert that traffic into customers at a rate well above their peers.
Re-Directing Facebook Traffic
Today we're tackling the hot topic of Facebook and how Apple's ios 14 update has affected its performance. Based on analytics, it appears like the data might be going in a negative direction, and many people are jumping ship to other platforms. But should you? Today Ryan tackles the question of whether you should be re-directing Facebook traffic to other platforms.
Overcoming Channel Conflict
Direct-to-consumer is all the rage right now...and for good reason. Removing wholesalers, retailers, dealers, and marketplaces generally reduces costs and provides a better purchasing experience. BUT, the strongest brands find a way to balance a DTC model with other external sales channels. When considering this option, many brand owners are justifiably concerned about introducing channel conflicts to their business. So, today we're going to talk about channel conflict and how to manage it effectively as a fast-growing ecommerce brand.
Read the blog:
Text Ads on Google
With that advent of smart shopping campaigns, it has become ridiculously easy to start spending money on Google shopping ads and to see some return. But one area that's become overlooked is text ads. Ryan explains why you shouldn't be sleeping on text ads if you want to push your brand further.
Common Objections to CRO
Digital marketing can start the fire, but CRO adds fuel to the fire. Yet, it seems every business has this bank of excuses on why CRO can't happen now, or why it doesn't make sense. Today Jon overcomes these objections and explains why CRO can be of such a high value to your business.
Shiny New Traffic Sources
There's no end to new platforms popping up and claiming to be the next great source of traffic to your business. First there was Yahoo. Then Google. Then Facebook. Then Twitter. Then Instagram. Then TikTok. Then… well, the list goes on and it will forever be growing too.
So, how do you decide which one to test and how to gauge the success or failure of these new exciting ways to spend your marketing dollars to generate business? Luckily Ryan is here is to break it all down for us.
Jon MacDonald :
Hey Ryan, welcome to another episode of Drive and Convert. Today we're going to talk about shiny new traffic sources. Right. There's no end to the new platforms popping up and they're always claiming to be the next great source of traffic for your business. So, we're going way back first though is with Yahoo, then Google then Facebook then Twitter then Instagram now everyone's on TikTok. I mean I'm not but everybody is supposedly. Definitely feeling old these days based on these stats.
Yeah. Me neither.
Jon MacDonald :
But look, the list goes on and on. And I'm sure I've left a lot off of that list over the history and it will forever be growing too, right? So, what I'd love to get schooled on today from you is how do you decide which one to test? And how do you gauge the success or failure of each of these new and exciting shiny objects to spend your marketing dollars on to generate revenue? It's a lot, right? But look, with so many social networks and traffic sources popping up seemingly every week, how do you know if it's a good place to spend money?
The real answer is, always it depends. But that's always the answer we give everybody no matter what we're talking about in the digital marketing world. It's my least favorite answer but it has to be the one you give every time and with context. And when you're looking at all of these wonderful platforms and companies that you can spend money on the ads, I think the first step is to really understand what the platform is. Who's on it? What are they trying to do? What's their goal of being on that platform?
Because we all really understand Google and that was always a pretty easy one. Like I'm on Google to find something either information or a product that's why I'm there. And it makes a lot of sense logically saying, "I get it, if I am selling that product or I provide an answer to that I want to show when they're searching for that." There's a lot of intent there. If you're selling houses you might not necessarily want to spend a lot of time on TikTok, generally. TikTok is skewing. It's getting older, I think, as young people blow platforms open like in Facebook and Instagram did and then older people take them over because I think they're being cool by getting on them.
Jon MacDonald :
I saw a stat today about Facebook that something like 70% of people over 60 are on Facebook, which is the highest user percentage base. It's crazy.
Oh, [crosstalk 00:02:57].
Jon MacDonald :
We used to tell our customers you want to convert older folks and high income, you would advertise on Microsoft Bing. Because they're using Internet Explorer out of the box and not changing the default search engine, right? So-
Jon MacDonald :
... But now it's definitely Facebook too. Like it's crazy.
What's sad, well I'm not going to say sad, but you have to advertise through Facebook to really target Instagram. You have to use that Facebook ads platform like Joyful Dirt, which hopefully I'll be able to bring this back later to talk about one of my issues with the Joyful Dirt brand. But Joyful Dirt doesn't have anything going on on Facebook really. Instagram because we're targeting millennial plant moms generally, I mean obviously anybody can buy the product, but we get very little and to no interaction
Writing Product Descriptions That Convert
Product descriptions may seem straightforward, but if done right they can significantly improve conversion rates. Today Jon explains why product descriptions are one of the most effective changes you can change to your website and how to write great product descriptions that will convert.
The article Jon mentioned on how to write production descriptions that sell:
You're listening to Drive and Convert, a podcast about helping online brands to build a better eCommerce growth engine, with Jon MacDonald and Ryan Garrow.
Jon, you recently wrote an article that kind of put my head in a spin around product description.
Sometimes that's too easy.
I know. Spinning my brain's not necessarily the most difficult thing to do if you're in the space, but you wrote an article about product descriptions and how they can significantly improve conversion rates. And that surprises me because I personally ignore those all the time and I focus on other aspects of marketing and driving traffic as per usual. But that for me, is kind of like a side, just put it in there. As long as it's in there and then we can manipulate it going into Google shopping, where it's going to have an impact on your traffic. Just get something in there, period. Obviously I was wrong on this in my opinion. And I'm probably not alone in that. I'm excited today, Jon's going to school us on product descriptions and what you should be doing as an eCommerce business to leverage that to improve conversion rates. Jon, kick us off, explain at a high level, of all the things you could be focusing on on your site, why product descriptions in your mind, are one of the top things you can be doing to improve conversion rates?
Yeah well, I think you basically just said it best in your tee up here where a lot of people just don't pay attention to this. And I think it's really, really forgotten. And that's a challenge in that as you're optimizing websites, it's one of the first places we go because most people forget about it. But look, we've learned over a decade of running AB tests on hundreds of product detail pages that optimizing your product descriptions is just one of the highest return, lowest investment improvements that an eCommerce manager can make. And look, they're key part of your potential customer's decision making process. I think the stat that my team here at The Good always says is that 87% of consumers rate product content extremely or very important to deciding to buy.
Way higher than I would've thought.
Right. Well, that's exactly the problem is most people don't think about this. And so if you're not optimizing product descriptions, you're certainly leaving money on the table. That's why you should focus on this.
If we're going to improve it, if we just assume that for example, my product descriptions are just terrible because I didn't focus on them, what are the areas I need to be looking at as I'm staring at my product description? And where do I start? I guess would be the best question.
Well, I think there's four main areas that everyone should be focusing on and we can chat about today, but we can break these down. But the first is the real job of a product description. Most people think the real job of the product description is something that it's not. And we'll dive into that a little bit. The second is that it's an effective product description template needs to be used, so we can talk about what goes into those and what items you need to check the box to really make it great. And then how to write one that converts. It's not just having the content, you need to also be thinking about how you're writing that content.
And then we can really talk about frequently asked questions around the product
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Awesome content, communicated clearly without any Jargon. If you are, or want to get serious with your digital marketing and conversion optimization, listen in. Heaps of great advice and real world examples.
Drive and Convert teaches you how to do just that!
This show helps demystify the process of converting web visitors into revenue. There’s lots of inefficiency and "snake oil” in this sector, but not from these folks. They know they’re stuff; they’ve been doing it a long time and they’re the best!
If you make any money from e-commerce, you can make more; you should be making more. Listen and learn.
Great insights into DTC growth
These guys really know their stuff. Definitely worth subscribing to.