The Ecommerce Practitioners

Vikram Saxena
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  • 科技
  • 一周一更

The eCommerce Practitioners is a podcast for hands-on professionals shaping the world of eCommerce. Featuring experts across product, customer experience, data, order management, peak trading, finance, integrations, and more, it focuses on real-world execution over theory. Each episode dives deep into practical challenges, strategies, and lessons from those actively building and managing eCommerce systems. Whether you're in operations, systems, or customer service, this podcast offers actionable insights to power modern commerce.

单集

  1. 6月5日

    E10: Building Digital Engines - From eBay To Healthcare Unicorns

    In this episode of The eCommerce Practitioners Podcast, Vikram Saxena sits down with Joe Tarragano, a seasoned digital leader whose career spans finance, eBay, and pharmaceuticals, to explore what it really takes to drive transformation through product strategy, marketplace building, and AI-driven innovation. Joe shares hard-earned lessons from navigating customer readiness, managing large product portfolios, and creating commercial impact through technology—plus why quick wins, continuous learning, and surrounding yourself with smart people matter more than ever. From the complexities of supply-demand balance in marketplaces to the fundamentals of execution in corporate change, this episode is a playbook for anyone leading digital evolution in high-growth environments. What you’ll learn: • Why understanding customer readiness is key to closing deals • How to build and scale marketplaces effectively • The value of early wins in long-term digital transformation • When and how to apply AI for product and process velocity • Why execution basics still matter in digital strategy • The role of continuous learning and adaptability • How smart teams accelerate innovation and growth 🎙️ Hosted by Vikram Saxena, Founder & CEO of BetterCommerce Like what you hear? Follow The eCommerce Practitioners Podcast for real-world insights from digital leaders redefining how commerce works. #eCommerce #DigitalLeadership #MarketplaceStrategy #DigitalTransformation #AIinCommerce #ProductStrategy #CustomerCentricity #BetterCommerce #B2B #ExecutionMatters #Innovation

    42 分钟

  2. 5月8日

    E09: Unlocking Growth Through Digital Transformation - A Playbook from the Frontlines

    In this episode of The eCommerce Practitioners Podcast,Vikram Saxena chats with David Williams, a digital transformation expert whose career spans fashion, medical supplies, and international markets. From scaling D2C operations to integrating AI in B2B workflows, David shares practical insights on building agile teams, optimizing customer experiences, and aligning tech with business strategy. What You’ll Learn: 🎙️ Hosted by VikramSaxena, Founder & CEO of BetterCommerce Follow for more real-world strategies from industry leadersredefining digital commerce. #Ecommerce #DigitalTransformation #B2BStrategy #AIinCommerce #BetterCommerce

    46 分钟

  3. 4月30日

    E08: Navigating Digital Commerce - From Sports Travel to Fashion Retail

    In this episode, Vikram Saxena sits down with Mark Kelly, Managing Director at SportsBreaks, to unpack the evolution of customer expectations, digital adoption in traditional sectors, and the challenges of managing eCommerce across industries like sports, fashion, and travel. Mark shares practical lessons on building customer loyalty, working with development teams, and navigating seasonal spikes in demand—plus his thoughts on why A/B testing, CRO tactics, and incremental change are key to digital success. From the emotional nature of fashion retail to the operational pressure of sports travel, this episode is a masterclass in applying customer-centric strategies across verticals. What you’ll learn: • How customer behavior varies across industries • The importance of emotional intelligence in managing dev teams • Why digital adoption is essential for legacy businesses • How to use A/B testing and CRO for quick wins • Lessons in building loyalty without traditional loyalty programs • How AI is shaping the future of digital commerce • Why "getting stuff done" beats waiting for perfection 🎙️ Hosted by Vikram Saxena, Founder & CEO of BetterCommerce Like what you hear? Follow The eCommerce Practitioners Podcast for real-world insights from digital leaders redefining how commerce works. #eCommerce #CustomerExperience #DigitalMarketing #DigitalAdoption #DigitalTransformation #CRO #AIinBusiness #SportsMarketing #FashionRetail #B2BeCommerce #BetterCommerce

    51 分钟

  4. 4月25日

    E07: PIM, Data, and Power Tools - PART 2: Lessons from Multi-Industry Mastery

    In this episode, Vikram Saxena continues his conversation with Mark Ripley, diving deeper into the real-world impact of PIM and MDM—this time focusing on the unique challenges faced by power tools and construction brands managing large, complex product catalogs. They discuss the transition from spreadsheets to structured systems, the role of AI in automating data management, and why architectural decisions can make or break your PIM implementation. From managing supplier data to overcoming resistance to change, this episode is packed with practical advice for businesses looking to scale operations with cleaner, smarter data. What you’ll learn: • Why weights, dimensions, and specs matter more than you think • How to balance governance and practicality in your data ops • Where AI can help—and where human oversight is still key • What to consider when migrating data into a PIM • Common mistakes to avoid in taxonomy and supplier data • How to drive successful change across teams 🎙️ Hosted by Vikram Saxena, Founder & CEO of BetterCommerce Like what you hear? Follow The eCommerce Practitioners Podcast for more insights from digital leaders shaping the future of commerce. #PIM #MDM #DataManagement #PowerTools #eCommerce #AIinPIM #DataGovernance #ProductInformation #DigitalTransformation #B2BeCommerce #BetterCommerce

    42 分钟

  5. 3月21日

    E06: PIM, Data, and Power Tools PART 1: Lessons from Multi-Industry Mastery

    In this episode, Vikram Saxena sits down with Mark Ripley, a leading expert in PIM and data management, to explore the evolving role of product and master data in modern commerce. They break down the differences between Product Information Management (PIM) and Master Data Management (MDM), the common pitfalls during implementation, and what it really takes to define success in a data-driven world. From leveraging AI to improving content quality to the crucial role of stakeholder alignment and governance—this episode is full of insights for any business serious about scaling with clean, consistent, and actionable data. What you’ll learn: The difference between PIM and MDM—and why it mattersHow to improve data quality and governance at scaleWhere AI fits into the future of PIMTips for building a successful implementation strategyWhy quick wins matter in proving valueLessons from real-world PIM challenges🎙️ Hosted by Vikram Saxena, Founder & CEO of BetterCommerce Like what you hear? Follow The eCommerce Practitioners Podcast for more insights from digital leaders shaping the future of commerce. #PIM #MDM #ProductInformationManagement #DataQuality #AIinPIM #eCommerce #DigitalTransformation #DataGovernance #B2BeCommerce #BetterCommerce

    48 分钟

  6. 3月13日

    E05: Driving B2B Excellence and Digital Innovation: Lessons from Multi-Industry Leadership

    In this episode, Vikram Saxena chats with Emma Hoten-Pool about the evolving landscape of B2B digital transformation. With a strong foundation in B2C, Emma shares her journey into the B2B world—highlighting the importance of customer-centricity, building internal alignment, and making a solid business case for technology investments. They dive into how content and social media are reshaping B2B marketing, the unique challenges of scaling operations, and the leadership mindset required to drive digital change. What you’ll learn: What B2B brands can borrow from B2CHow to align teams for digital successThe untapped potential of content marketing in B2BWays to build tech investment cases that actually winLeadership lessons for a rapidly changing market 🎙️ Hosted by Vikram Saxena, Founder & CEO of BetterCommerce Like what you hear? Follow The eCommerce Practitioners Podcast for more insights from digital leaders shaping the future of commerce. #B2B #DigitalTransformation #eCommerce #Leadership #CustomerExperience #ContentMarketing

    40 分钟

  7. 3月6日

    E04: From Wholesale to Retail - Mastering the B2B to B2C Transition

    In this episode, Sumit Jairath shares his experience transitioning from a B2B-focused business to a B2C model during the COVID-19 pandemic. Learn how he navigated challenges in logistics, marketing, and customer experience while leveraging AI and data-driven strategies to scale successfully. From managing returns to optimizing operations, Sumit offers valuable lessons for businesses exploring eCommerce growth. Whether you're in B2B, B2C, or both, this episode is packed with insights to help you stay agile in a rapidly evolving market. Takeaways • Why the shift from B2B to B2C was critical during COVID• How eCommerce became a core business strategy• The importance of understanding customer data for marketing success• Managing returns to protect profitability• The role of technology in streamlining business operations• AI’s impact on retail and wholesale strategies• How team dynamics and automation enhance efficiency• Exploring B2B and B2C opportunities for long-term growth #ECommerce #B2BtoB2C #RetailStrategy #AIinECommerce #DigitalTransformation #CustomerExperience

    45 分钟

  8. 2月27日

    E03: Mastering Multi-Brand Commerce

    In this episode of Mastering Multi-Brand Commerce, James Ewens from Open 24-7 shares his journey managing multiple e-commerce brands. Discover insights on tackling operational challenges, balancing B2B and B2C fulfillment, leveraging AI for efficiency, and the power of a centralized system. Plus, James offers practical advice for entrepreneurs looking to scale in the multi-brand space. Takeaways: • How to manage multiple brands efficiently • Why cash flow management is vital for seasonal businesses • The power of centralized systems for streamlining operations • Tailoring marketing strategies to brand identity • Enhancing the customer experience across brands • Streamlining B2B and B2C fulfilment • The role of AI in supporting creativity, not replacing it • Why a modular tech stack boosts flexibility and scalability| • The importance of failing fast in multi-brand entrepreneurship • How team engagement drives better decision-making #ECommerce #MultiBrandManagement #B2B #B2C #AI

    51 分钟

  9. 2月20日

    E02: Finance Meets eCommerce

    In this episode, we dive into an exciting conversation with Marc Rickard, Finance director at GAC, a leading musical instrument retailer. This episode dives into the unique challenges of running an eCommerce business in the music industry and explores how data, omnichannel strategies, and AI are shaping the future of retail. Key Highlights: ·      The role of analytics in eCommerce success ·      Challenges of selling musical instruments online ·      Balancing profitability and competitive pricing ·      The impact of omnichannel retail on customer experience ·      Black Friday strategies for maximizing sales ·      Future trends in AI and composable commerce Guest: Marc Rickard, Finance Director, GAK Host: Vikram Saxena, CEO, BetterCommerce Listen now for expert insights into the evolving world of digital commerce! 💡 Follow the Podcast for More Episodes on eCommerce and Retail Tech! #eCommerce #RetailTech #DigitalTransformation #Omnichannel#ComposableCommerce #DataDrivenMarketing #BetterCommerce #Podcast

    43 分钟
  10. E01: PIM for Powertools and Industrial Goods

    2月13日

    E01: PIM for Powertools and Industrial Goods

    In this episode , we dive into how PIM transforms industrial tools eCommerce. Our guest, Christopher Hibbard, a veteran in power tools industry shares real-world insights on managing complex product data, ensuring consistency, and leveraging PIM for SEO, SEM, and operational efficiency. If you're handling large SKUs or optimizing eCommerce processes, this episode is packed with actionable strategies!

    39 分钟
  • 10 集

关于

The eCommerce Practitioners is a podcast for hands-on professionals shaping the world of eCommerce. Featuring experts across product, customer experience, data, order management, peak trading, finance, integrations, and more, it focuses on real-world execution over theory. Each episode dives deep into practical challenges, strategies, and lessons from those actively building and managing eCommerce systems. Whether you're in operations, systems, or customer service, this podcast offers actionable insights to power modern commerce.

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