🌩️ Effective Conflict Resolution with Joshua Mauldin

In this episode, we get to talk with design director and conflict resolution expert Joshua Mauldin. We discuss the most effective techniques for conflict resolution, how to establish trust, and employ empathy. Joshua explains when we should use a third-party mediator, start a conversation with safety checks and lead a talk with facts. Additionally, we dive into disaster recovery. The approach of creating a shared purpose in building alignment.

✨ Episode Sponsor

• Auth0: https://auth0.com
• Auth0 on YouTube: https://www.youtube.com/auth0
• Auth0 on Twitch: https://www.twitch.tv/auth0
• Auth0 Avocado Labs online meetup events: https://avocadolabs.dev/

🔗 Episode Links

• Website: https://www.joshuamauldin.com/
• Twitter: https://twitter.com/joshuamauldin
• LinkedIn: https://www.linkedin.com/in/joshuamauldin/
• Conflict Resolution for People Who Hate Conflict with Josh Mauldin: https://userdefenders.com/podcast/077-conflict-resolution-for-people-who-hate-conflict-with-josh-mauldin/
• Oreilly: https://www.oreilly.com/attend/fundamentals-of-conflict-resolution/0636920329473/0636920339069/
• Conflict Resolution for People Who Hate Conflict — Joshua Mauldin: https://youtu.be/suA7WL6l3pA
• Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships by Marshall Rosenberg: https://www.amazon.com/Nonviolent-Communication-Language-Life-Changing-Relationships/dp/189200528X
• Blog: https://medium.com/@joshuamauldin
• How using Cranky Conclusions makes tough conversations easier – https://medium.com/conflict-resolution-for-people-who-hate-conflict/how-using-cranky-conclusions-makes-tough-conversations-easier-4af9789dfa1e
• Hosts: 
  • Frederick Weiss: https://twitter.com/FrederickWeiss
  • Brian Hinton: https://twitter.com/mrbrianhinton

📜 Transcript

[00:00:37] Brian Hinton: Welcome to Thunder Nerds, I am Brian Hinton

[00:00:39] Frederick Weiss: … And I am Frederick Weiss. Thank you so much for consuming the Thunder Nerds. A conversation with the people behind the technology that love what they do. And. Good. And speaking of doing tech good, our sponsor Auth0 is helping us do just that.

[00:01:01] Brian Hinton: Yes they are.

[00:01:02] And we’d like to think Auth0 is this season’s sponsor. They make it easy for developers to build a custom secure and standards-based unified. By providing it as a service to try it, go to Auth0.com today. Also, they have both a YouTube and Twitch channel under the username Auth0 with some great developer resources and streams.

[00:01:27] And lastly avocado labs. It’s an online destination that their developer advocates run, where they organize some super great meetup events. And remember to check out Auth0.com.

[00:01:40] Frederick Weiss: Thank you so much, Brian, I really appreciate it. And let’s welcome our amazing guest today. We have speaker director of design and author, Joshua Mauldin.

[00:01:53] Welcome to the show Joshua, really appreciate you joining us today.

[00:01:56] Joshua Mauldin: Thanks. Uh, I am pumped to be here, especially after that opening theme.

[00:02:07] Frederick Weiss: a lot of people say that you’re not the first, probably the third, but yes, that’s, that’s what we’re going for. Right on the money

[00:02:13] Joshua Mauldin: you hit it.

[00:02:13] All right.

[00:02:15] Frederick Weiss: So, Josh, hi. How have you been first off? Uh, you doing good? A family. Okay. Friends. Okay. Everything going all right with the, uh, with the vid hitting, hitting home.

[00:02:26] Joshua Mauldin: Yeah, so the folks are doing well. Uh, they’re, they’re fully vaccinated trying to just stay healthy. They both work in a hospital, so we’re just very happy that they’re fine.

[00:02:37] Uh, I’m doing good. Picked up some odd hobbies that don’t involve screens like restoring watches and clocks, which is kind of a fun thing. A nice, yeah.

[00:02:48] Frederick Weiss: That’s cool. Well, why don’t we start off with a little bit of context about you for the people that might not know Joshua, so you a director of design?

[00:02:57] What does that mean? And what is your day to day like and what do you do at

[00:03:01] Joshua Mauldin: atrium? Uh, it’s Artium actually, the last one I said the first

[00:03:06] Frederick Weiss: the time I became a survey. You’re

[00:03:09] Joshua Mauldin: right. You’re right. Uh, instantly my parents work at atrium, so. That’s what was, that’s what I

[00:03:14] Frederick Weiss: was. That’s what I meant because I was talking to your point

[00:03:16] Joshua Mauldin: earlier.

[00:03:19] Oh, rad. Okay. Yeah. So the day-to-day of me at Artium is. I run a team of designers. We work with clients to help, uh, build software, try to add a little bit more humanity into it and just help them build better software. So we’ve, I’ve got folks all across the country that, um, I’m working with and, you know, some days it’s me making prototypes another day.

[00:03:53] Frederick Weiss: Nice. I think we’ve all been there. Right? Brian.

[00:03:57] Brian Hinton: Absolutely. Why?

[00:04:00] Frederick Weiss: Oh, nothing, no worries. I sense a little, a little conflict there and which, which brings us to our main top. I guess we could jump into

[00:04:13] Joshua. We’re here to talk to you about conflict resolution. I think first off you could tell us what exactly is a, what does conflict

[00:04:21] Joshua Mauldin: mean to. So really it’s about a disagreement in viewpoints. It’s like when I think the thing a and you think thing B and neither one of us want to go to the other thing and, you know, there’s the unhealthy kind of conflict where you have like, you know, verbal abuse and harassment and stuff like that, which is not the kind of conflict that I’m into.

[00:04:46] Uh, Actually, that’s a funny statement who would be, um,

[00:04:52] Frederick Weiss: well I think Brian, probably this

[00:04:54] Brian Hinton: guy, definitely. Yeah,

[00:04:56] Joshua Mauldin: yeah. Yeah. It’s just people, people trying to work out differences of opinion. And it’s really about not necessarily the things that you say or the viewpoints that you hold it’s really about managing the space in between those words.

[00:05:10] If that makes. Yeah,

[00:05:12] Frederick Weiss: absolutely. So it’s not so much about, I think what comes up in a lot of people’s minds right away is, um, uh, the negative points of view, right? It has, uh, a certain connotation to it, like, like backstabbing, um, gossip behind one’s back. And then people tend to avoid conflict because they bring their personal emotions to the table.

[00:05:36] With with conflict, but a lot of it is that, uh, finding a common ground and that resolution to that answer. Would that be

[00:05:44] Joshua Mauldin: fair? That’s entirely fair. Probably put better than I could. So I’m going