Elevate with C&M Coaching Maggie Pugesek

Are you struggling to get your team to call your internet leads? Yes, I can't believe I just typed that question (and you may hear some frustration in my tone: sorry, not sorry), but I keep hearing that sales are exclaiming "no one answers their phones. Calling is pointless". I bet they just aren't doing it right, in fact, our own independent research proves they aren't doing it right. So in this podcast, let's address the contact rates you should expect based on response time, and I will provide some tips to help you manage your team effectively. Whether it be following a script or a new process in general, there are ways to increase your success when rolling out a new process or training program.

Internet, inbound, and walk-in are all leads. How do we put together a good follow-up process and schedule? As promised, here are my tips for success in these areas.

Most of the time we say things without even thinking about the impact our word choice has on the goals we are looking to accomplish. However, phrasing things weakly to a customer can have several negative psychological effects, often resulting in a less favorable outcome for both the customer and the business. This podcast will explore how weak verbiage can impact Collections, Sales & Service. I will also review how you can turn it around to positively impact each respective department.



Settle in, this is my longest solo podcast, packed with details.

Ginger Lauderman, a Byrider Collections manager for 13 years, and Coaches Jim & Michelle Rhoads from White Hat Way will be joining me to discuss the importance of customer service in collections calls. We will play a few calls, and share LOADS of tips and tricks to help in every aspect of collections calls. Don't miss it!

Using a customer's tax refund to help with the cost of a vehicle has been popular for years! It is one of the easiest ways to draw traffic into the dealership at this time of year. Bill Neylan from Tax Max joins us to talk about how their program works, how customers can benefit from the service, and about their new product that makes things even easier for the dealer! Listen long enough and you will get a coupon code for 40% off their regular price for their VIP Package.



We are all in this business to help customers get quality vehicles, using a service like this can help you grow your sales and improve customer service by providing flexible options for down payment. Listen to this episode and see what Tax Max is all about!



We will also discuss the upcoming BHPH United Conference in 2024 at the Bellagio in Las Vegas! 

People love to tell me how they handle their calls versus how I suggest handling them. I am always interested to hear what works for dealers, and if there is a better way I will absolutely adopt it. I love learning and I am well aware there is more than one right way to do something, but is it always better? In this episode, I will play a competitor call that we were requested to make into a dealership. You can hear some of the different techniques this store uses on customers and my professional opinion on them. Then you can decide for yourself which way is better.