Elevating Support Culture: Heidi Geilke Shares Insights on Team Health and Metrics

Here are 3 key takeaways from our conversation:

- Healthy teams lead to better customer service: A healthy team that communicates openly and authentically leads to improved customer satisfaction and response times.

- Klaus is a game-changer for support teams: Tools like Klaus enable team members to rate and challenge each other, promoting a supportive and transparent work environment.

- The human touch in customer support is irreplaceable: While AI can enhance efficiency, many customers still prefer the human connection in support interactions.

Have a listen to the full episode to learn more about the evolving landscape of customer support and the role of healthy teams in driving customer happiness. If you're interested in diving deeper into these topics, feel free to reach out and connect with me on LinkedIn! 

#CustomerSupport #AIinCustomerService #SupportTeamHealth #CaffeinatedPodcast