31 min

Engineering Best-in-Class Customer and Employee Experiences with Gill Haus Tech Whisperers: Inside the Playbooks of the Best Digital Leaders

    • Business

As CIO for Consumer & Community Banking (CCB) at JPMorgan Chase, Gill Haus plays a major role in the firm’s business and its success, leading more than 12,000 technologists globally and overseeing an annual technology budget of $4 billion — a third of ​​the firm’s overall annual investment in technology. He is also a member of the CCB Leadership Team and the firm’s Global Technology Leadership Team (GTL).
Gill’s passion for technology has taken him on a career journey that has spanned such organizations as PayPal, AOL and Capital One, and each of these diverse experiences has played a part in informing his leadership philosophy today. As he will tell you, delivering a world-class experience to JPMorgan Chase’s 60 million active digital customers requires more than just great technology, systems and processes; it also requires a team of forward-thinking engineers, technologists and problem-solvers who understand and are driven by the opportunity to make a difference in their customers’ lives.
Join us as we unpack Gill’s playbook and explore:
His vision and intention around reimagining software delivery practicesHow he’s using agile principles to improve the employee and customer experiencesHow to strategically apply the lessons of startups and large corporations to lead a successful technology organizationTechnology’s role in creating a frictionless customer experience — and why the technology you can’t see is just as important as the end design
More information about Gill and today’s topics:
LinkedIn Profile: https://www.linkedin.com/in/orongillhaus/  Company Website: https://www.jpmorganchase.com/

As CIO for Consumer & Community Banking (CCB) at JPMorgan Chase, Gill Haus plays a major role in the firm’s business and its success, leading more than 12,000 technologists globally and overseeing an annual technology budget of $4 billion — a third of ​​the firm’s overall annual investment in technology. He is also a member of the CCB Leadership Team and the firm’s Global Technology Leadership Team (GTL).
Gill’s passion for technology has taken him on a career journey that has spanned such organizations as PayPal, AOL and Capital One, and each of these diverse experiences has played a part in informing his leadership philosophy today. As he will tell you, delivering a world-class experience to JPMorgan Chase’s 60 million active digital customers requires more than just great technology, systems and processes; it also requires a team of forward-thinking engineers, technologists and problem-solvers who understand and are driven by the opportunity to make a difference in their customers’ lives.
Join us as we unpack Gill’s playbook and explore:
His vision and intention around reimagining software delivery practicesHow he’s using agile principles to improve the employee and customer experiencesHow to strategically apply the lessons of startups and large corporations to lead a successful technology organizationTechnology’s role in creating a frictionless customer experience — and why the technology you can’t see is just as important as the end design
More information about Gill and today’s topics:
LinkedIn Profile: https://www.linkedin.com/in/orongillhaus/  Company Website: https://www.jpmorganchase.com/

31 min

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