Enterprising Insights, Episode 22 - Zendesk and Avaya Analyst Day Recaps Futurum Tech Webcast

In this episode of Enterprising Insights, The Futurum Group’s Enterprise Applications Research Director Keith Kirkpatrick discusses the news coming out of the Zendesk and Avaya Analyst Days, focusing on new product enhancements around AI, corporate strategy, and automation. He then closes out the show with the Rant or Rave segment, where he picks one item in the market, and either champions or criticizes it.