Veriff Voices

Veriff Knowledge Community
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Welcome to Veriff Voices, a podcast where tech leaders discuss the journey of building a safe and secure online world. We explore the key challenges and opportunities in today’s online world, such as digital identity, user experience, and the fight against fraud. Alongside actionable strategies and exclusive insights, discover personal perspectives from life inside the multi-billion dollar global identity verification sector. You can learn more at https://www.veriff.com and watch the podcast on YouTube: http://bitly.ws/Devm

  1. Ep. 55 Adapting to changing customer expectations in the telco sector

    9月4日

    Ep. 55 Adapting to changing customer expectations in the telco sector

    In this episode of Veriff Voices, we explore the challenges and trends in the telco sector, particularly regarding customer onboarding and fraud prevention, with Niklas Kagevik, Head of Product Management at Swedish telco Tele2. Discover how Tele2 streamlined the onboarding process and enhanced customer experience, while also addressing fraud risks. The conversation also touches on the future of digital identity in the telco industry, especially with the rise of eSIM technology. [00:58] Introduction to Tele2 and Niklas Kagevik [02:06] Current trends and challenges in the telco sector [03:09] Customer onboarding and fraud prevention challenges [05:42]  Choosing Veriff and implementation [09:18] Compliance, flexibility, and rule setting [12:32] Impact of Veriff on fraud rates [15:52] Customer experience and operational benefits [20:03] Future of digital identity in the telco industry [22:33] Tele2’s future plans  Read more about this conversation on our website.

    24 分鐘
  2. Ep. 54 How customer verification is powering growth in the crypto sector

    8月21日

    Ep. 54 How customer verification is powering growth in the crypto sector

    In this episode of Veriff Voices, we explore the intricate world of customer onboarding and user experience in the crypto industry with Teddy Williams, Compliance Officer at VALR. Discover how VALR leverages strategic partnerships to enhance compliance, streamline onboarding, and build trust with users globally. From tackling regulatory challenges to ensuring a seamless user journey, this conversation delves into the critical elements that drive VALR's success in a fast-paced market. [01:17] Introduction to VALR and the crypto landscape [02:56] Trends and challenges in the crypto market [06:33] Partnership: what led you to seek out Veriff [10:35] Ease of integration [12:15] Streamlining customer onboarding with Veriff [16:47] How Veriff supported VALR in their growth journey and scaling [19:51] Building trust in the crypto space [21:30] How Veriff supports you when running massive global campaigns [23:43] Internal efficiency and focus with Veriff [29:42] The future of VALR and continued partnership with Veriff Read more about this partnership: https://www.veriff.com/case-studies/veriff-and-valr-fighting-fraud.

    32 分鐘
  3. Ep. 53 Banishing chargeback fraud at a leading global marketplace

    8月7日

    Ep. 53 Banishing chargeback fraud at a leading global marketplace

    In this episode of Veriff Voices, we dive into the world of eCommerce and digital identity with Tatiana Ivanova, Business Manager at A1 SolarStore. Discover the challenges and innovations in the solar marketplace, the importance of identity verification, and how A1 SolarStore is navigating fraud prevention while expanding into new markets. Tune in for an insightful conversation on building trust and ensuring security in the digital age.  [02:34] Exploring the solar marketplace with A1 SolarStore [04:48] Trends and challenges in the solar industry   [06:37] Identity verification challenges in eCommerce / what led you to Veriff   [08:47] Understanding chargeback and reshipping fraud   [12:16] The impact of fraud on high-value transactions   [15:41] Transitioning to KYC solutions   [19:08] Integrating KYC into customer experience   [21:50] Building trust with KYC verification / the impact of Veriff   [24:17] Customer journey and KYC implementation   [27:37] Managing risk in eCommerce   [30:38] Future expansion and KYC adaptation   Read more about this conversation: https://www.veriff.com/case-studies/veriff-a1-solarstore-partnership-fraud-prevention.

    38 分鐘
  4. Ep. 52 The human element of digital transformation

    7月24日

    Ep. 52 The human element of digital transformation

    In this episode of Veriff Voices, Chris Hooper and Dr. Leda Glyptis discuss the complexities of digital transformation in financial services, emphasizing the importance of people and processes over technology. We explore the critical role of digital identity in transformation projects, the regulatory landscape's influence on innovation, and the balance between customer experience and security. The conversation also addresses the challenges posed by legacy systems and offers practical advice for leaders in the industry, as well as Dr. Glyptis' vision for the future of digital identity and its societal implications. [01:01] Introduction and Leda’s background [02:47] People and process in digital transformation [04:39] Digital identity: its role in financial services [07:28] Misconceptions about identity in financial services [10:42] Reusable identity and data sharing in banking [12:26] Regulatory landscape and innovation impact [17:36] Balancing customer experience and security [26:45] Fraud prevention as a competitive advantage [28:35] How seriously do financial leaders take trust? [30:47] Drivers for tackling onboarding (beyond regulation) [34:30] Challenges of legacy systems in finance [39:45] Practical steps for digital transformation [43:38] The future of digital identity and societal impact   Watch the full conversation here: https://youtu.be/q8rgLluCjM0.

    47 分鐘
  5. Ep. 51 The shifting fraud landscape: how online fraud tactics are evolving

    6月18日

    Ep. 51 The shifting fraud landscape: how online fraud tactics are evolving

    In this episode, we’re joined by Chris Skinner, a world-renowned expert and thought leader in the subject of online fraud. We explore how fraud tactics are evolving, the impact of fraud on key industries like financial services and ecommerce marketplaces, and what businesses can do to keep themselves and their customers safe. One key theme in this discussion is that of digtal identity - and how businesses validate and authenticate the identity of customers is the key to stopping online fraud in its tracks. Chapters 00:00 Introduction to Fraud and AI in Financial Services 02:50 Current State of Fraud in Financial Services 09:18 Emerging Fraud Tactics and AI's Role 15:16 The Future of Digital Identity and Trust 20:15 Customer Expectations and Fraud Prevention 28:04 The Role of Financial Institutions in Fraud Prevention 36:43 Predictions for the Future of Financial Services

    41 分鐘
  6. Ep. 50 Cyber resilience or bust: 4 urgent priorities for fraud leaders in 2025

    5月22日

    Ep. 50 Cyber resilience or bust: 4 urgent priorities for fraud leaders in 2025

    In this episode, we’re joined by global FinTech influencer Dr. Ruth Wandhöfer to explore the intersection of AI, compliance, cybercrime, and digital regulation. From the rise of machine-to-machine threats to the urgency behind DORA and data sharing, Ruth unpacks why cyber resilience is no longer optional and what organizations must do today to futureproof tomorrow. 03:50 Understanding RegTech and AI's Role 06:45 Challenges in Integrating AI in Fraud Prevention 09:15 Balancing Fraud Detection and Compliance 12:30 The Importance of Cyber Resilience and DORA 17:22 Navigating Regulatory Frameworks in Financial Services 20:30 Streamlining Compliance Efforts in Financial Services 26:09 The Rise of Fraud in Banking 29:09 Enhancing Fraud Management with Technology 31:04 The Ethical Implications of AI in Finance 34:34 Navigating Third-Party Risk Management 40:35 Preparing for Future Cyber Risks

    44 分鐘
  7. Ep. 49 Powering a global gambling operator’s Latin American expansion

    5月6日

    Ep. 49 Powering a global gambling operator’s Latin American expansion

    Gana777, part of the global Senator Group, is rapidly expanding its digital gaming presence across Latin America, with new markets opening in Honduras and El Salvador. But with big opportunity comes big challenges, especially around fraud and customer trust. In this episode, discover how Gana777 partnered with Veriff to tackle these issues, speeding up onboarding and building loyalty in one of the world’s fastest-growing betting markets. [00:17] Introduction to global expansion in gambling [02:26] Challenges of entering new markets [06:13] Building trust with customers [08:16] The role of verification in customer experience [11:35] Fraud prevention strategies [13:46] Impact of verification on business operations [15:18] Understanding the fraud landscape in Latin America [18:01] The scale of fraud  [20:46] Customer onboarding and retention [26:58] Future trends in online gambling [30:54] Advice for entering Latin American markets   Read more about this conversation, here: https://bit.ly/435D8op.

    34 分鐘
  8. Ep. 48 Helping a neobank go from conception to launch in under a year

    5月1日

    Ep. 48 Helping a neobank go from conception to launch in under a year

    New banks often attract fraudsters who assume tight launch deadlines mean weak fraud prevention. But LHV proved otherwise. In this episode of Veriff Voices, Kris Brewster, LHV’s Director of Retail Banking, shares how our partnership built an onboarding flow that stops fraudsters and delivers a top-tier experience for real customers. [00:17] LHV Bank: introduction and journey [03:22] Building a bank in under a rear [07:47] Designing a customer-first experience [11:19] Partnering with Veriff and building trust [18:16] Balancing UX with fraud prevention [24:50] Tech’s role in fraud detection [28:05] LHV’s future plans and growth [29:36] Advice for aspiring founders Read more about this conversation, here: https://bit.ly/3EwBYtX.

    35 分鐘
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簡介

Welcome to Veriff Voices, a podcast where tech leaders discuss the journey of building a safe and secure online world. We explore the key challenges and opportunities in today’s online world, such as digital identity, user experience, and the fight against fraud. Alongside actionable strategies and exclusive insights, discover personal perspectives from life inside the multi-billion dollar global identity verification sector. You can learn more at https://www.veriff.com and watch the podcast on YouTube: http://bitly.ws/Devm

資訊

  • 創作者
    Veriff Knowledge Community
  • 活躍年代
    2023年 - 2025年
  • 集數
    55
  • 年齡分級
    兒少適宜
  • 版權
    © 2023
  • 節目網站
    Veriff Voices

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