Ep 123: How AI will improve the lives of Basildon residents - HSO Dynamics Matters

In the latest episode we sit down with Shanna Chandiwana, Assistant Director for Digital, Customer, and Transformation at Basildon Council. Shanna shares how Basildon Council is using AI to make a difference in the lives of its residents. Her approach? It’s not about chasing tech trends—it’s about solving real problems and addressing real needs.