Ep 13: Top 10 things I wish I knew before starting a pet business

In this episode of the Pet Era podcast, Natasha O'Banion shares her top 10 insights for pet business owners, focusing on the importance of building a self-sustaining business, effective communication, understanding client needs, advocating for pets, and valuing personal well-being. She emphasizes the necessity of having clear systems in place, maintaining realistic business hours, and engaging with the community to foster growth and success in the pet care industry.

Chapters

00:00 Introduction to Pet Business Insights

02:14 Building a Self-Sustaining Business

05:27 Effective Communication Strategies

09:09 Understanding Client Needs

12:46 Advocating for Pets

14:32 Setting Realistic Business Hours

16:25 Community Engagement and Advocacy

18:29 Resetting for New Interactions

19:52 Valuing Your Well-Being

Takeaways

The business must run without you to avoid burnout.

Provide clear information across multiple channels.

Clients want to be heard and understood.

Your service agreement is crucial for clarity and protection.

Advocate for the pets' well-being in all situations.

Set realistic business hours that align with your lifestyle.

Engage with the community to build relationships and trust.

Each interaction with a client or pet is a new opportunity.

Value your time and well-being as a business owner.

Learn from past mistakes to improve future business practices.

pet business, entrepreneurship, client communication, pet care, business systems, community engagement, self-care, service agreements, team management, pet advocacy