33 min
EP 189 | Foti Panagiotakopoulos (Growth Mentor) - Doing Things That Don't Scale: How to Combat Customer Churn CHURN FM
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- Business
Today on the show we have Foti Panagiotakopoulos, co-founder and CEO at Growth Mentor.
In this episode, we talked about the origin story of Growth Mentor and his struggle trying to learn without a mentor which ultimately led to the idea of Growth Mentor.
We also discussed how their biggest channel for growth is their mentors themselves, the high-touch human model they use, and the importance of doing things that don’t scale.
We wrapped up by discussing the challenge of sorting through data to create a predictive churn model, and the importance of looking for success indicators rather than churn prevention.
Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.
Today on the show we have Foti Panagiotakopoulos, co-founder and CEO at Growth Mentor.
In this episode, we talked about the origin story of Growth Mentor and his struggle trying to learn without a mentor which ultimately led to the idea of Growth Mentor.
We also discussed how their biggest channel for growth is their mentors themselves, the high-touch human model they use, and the importance of doing things that don’t scale.
We wrapped up by discussing the challenge of sorting through data to create a predictive churn model, and the importance of looking for success indicators rather than churn prevention.
Churn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.
33 min