51 episodes

CHURN.FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

CHURN.FM Andrew Michael

    • Business

CHURN.FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

    EP50 | Ziv Peled - How AppsFlyer’s Customer Success team has generated over $100 million in expansion revenue

    EP50 | Ziv Peled - How AppsFlyer’s Customer Success team has generated over $100 million in expansion revenue

    Today on Churn.fm, we have Ziv Peled, Chief Customer Officer at AppsFlyerIn today's episode, we discussed how Ziv built AppsFlyer’s customer success team from scratch, how he set the key metrics, and how the team evolved to generate over $100 million in...

    • 40 min
    EP49 | Huw Slater - How Travelperk’s CFO prioritizes churn reduction to drive growth

    EP49 | Huw Slater - How Travelperk’s CFO prioritizes churn reduction to drive growth

    Today on Churn.fm, we have Huw Slater, the Chief Financial Officer at Travelperk!In today's episode, we discussed the importance of looking at cohorts when measuring retention, how Huw goes about measuring a customers' lifetime value, and whether or not...

    • 38 min
    EP48 | Aazar Shad (Userpilot) - How churn can be masked during rapid growth and how to identify it

    EP48 | Aazar Shad (Userpilot) - How churn can be masked during rapid growth and how to identify it

    Today on Churn.fm, we have Aazar Shad, Head of Growth at User Pilot!In today's episode, we discussed how Aazar realized User Pilot had a churn issue as they were rapidly growing, the signals he uses to identify churn risk, and how he went about building...

    • 43 min
    EP47 | Arundhati Balachandran - How Chargebee’s Customer Success team increases expansion revenue with data

    EP47 | Arundhati Balachandran - How Chargebee’s Customer Success team increases expansion revenue with data

    How Chargebee’s Customer Success team increases expansion revenue with data

    • 28 min
    EP46 | Yuval Keshtcher (UX Writing Hub) - How UX writing can be a game-changer in fighting churn

    EP46 | Yuval Keshtcher (UX Writing Hub) - How UX writing can be a game-changer in fighting churn

    How UX writing can be a game-changer in fighting churn

    • 43 min
    EP45 | Chris Savage - How Wistia’s creative brand voice helps them retain their customers

    EP45 | Chris Savage - How Wistia’s creative brand voice helps them retain their customers

    How Wistia’s creative brand voice helps them retain their customers

    • 39 min

Customer Reviews

Corey Haines ,

Must listen

Churn and retention aren’t talked about enough! Finally someone who’s willing to talk about what it takes to retain customers in the world of SaaS.

Dperalta716 ,

Definitely worth listening

Andrew definitely knows what he is talking about, and the lineup on this podcast is just amazing. I highly recommend this podcast to anyone who truly wants to understand how to retain as many customers as possible.

JonBai ,

Great new show focused on a specific challenge that SaaS companies face

I love how this show focuses on a very common challenge for SaaS companies - churn. Each episode provides valuable lessons from a diverse roster of guests that each offer a unique perspective. Andrew the host is also a subject matter expert so you're guarenteed to come away with new learnins after each listening.

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