46 episodes

CHURN.FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

CHURN.FM Andrew Michael

    • Business

CHURN.FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.

    EP45 | Chris Savage - How Wistia’s creative brand voice helps them retain their customers

    EP45 | Chris Savage - How Wistia’s creative brand voice helps them retain their customers

    How Wistia’s creative brand voice helps them retain their customers

    • 39 min
    EP44 | Emeric Ernoult (Agorapulse) - Challenges tackling SMB churn and how to overcome them

    EP44 | Emeric Ernoult (Agorapulse) - Challenges tackling SMB churn and how to overcome them

    Churn challenges in small & medium-sized businesses: how to overcome them

    • 44 min
    EP43 | Bob Moore (Crossbeam) - How to create a stickier product with the right partnerships

    EP43 | Bob Moore (Crossbeam) - How to create a stickier product with the right partnerships

    How to create a stickier product with the right partnerships

    • 40 min
    EP42 | Casey Graham (Gravy) - How to combat involuntary churn with a human-first approach

    EP42 | Casey Graham (Gravy) - How to combat involuntary churn with a human-first approach

    How to combat involuntary churn with a human-first approach

    • 43 min
    EP41 | Carl Gold (Zuora) - Why fighting churn starts with finding the right metrics

    EP41 | Carl Gold (Zuora) - Why fighting churn starts with finding the right metrics

    Why fighting churn starts with finding the right metrics

    • 48 min
    EP40 | Gen Furukawa (Retainable) - Retention is the key to successful marketing: why marketers should pay more attention to churn

    EP40 | Gen Furukawa (Retainable) - Retention is the key to successful marketing: why marketers should pay more attention to churn

    Retention is the key to successful marketing: why marketers should pay more attention to churn

    • 36 min

Customer Reviews

Corey Haines ,

Must listen

Churn and retention aren’t talked about enough! Finally someone who’s willing to talk about what it takes to retain customers in the world of SaaS.

Dperalta716 ,

Definitely worth listening

Andrew definitely knows what he is talking about, and the lineup on this podcast is just amazing. I highly recommend this podcast to anyone who truly wants to understand how to retain as many customers as possible.

JonBai ,

Great new show focused on a specific challenge that SaaS companies face

I love how this show focuses on a very common challenge for SaaS companies - churn. Each episode provides valuable lessons from a diverse roster of guests that each offer a unique perspective. Andrew the host is also a subject matter expert so you're guarenteed to come away with new learnins after each listening.

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