14 min
Ep 20. Demystifying chatbots with Brian Donohue (Director of Product Management at Intercom) Conversations with Each&Other
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- Technology
Brian Donohue came to Chat Bots with a lot of unknowns: What drives them? Who tells them what to do? How intelligent are they? In this conversation, Brian shares what he and his team learned a long and outlines some of the strengths and limitations of Bots.
Introducing Answer Bot: instant resolutions and happier customers
https://www.intercom.com/blog/introducing-answer-bot/
Fresh perspective – how we invented our Custom Bot chatbot builder
https://www.intercom.com/blog/designing-custom-bot-conversations/
Eliza
https://www.masswerk.at/elizabot/
Brian Donohue came to Chat Bots with a lot of unknowns: What drives them? Who tells them what to do? How intelligent are they? In this conversation, Brian shares what he and his team learned a long and outlines some of the strengths and limitations of Bots.
Introducing Answer Bot: instant resolutions and happier customers
https://www.intercom.com/blog/introducing-answer-bot/
Fresh perspective – how we invented our Custom Bot chatbot builder
https://www.intercom.com/blog/designing-custom-bot-conversations/
Eliza
https://www.masswerk.at/elizabot/
14 min