Ep.23: How to be a Network Operations Engineer, and how customer tech support is done | Interview with Erwin San Pedro

About the guest: Erwin San Pedro is currently working as a Network Operations Engineer for NetOne Systems Japan, where he is tasked to help their customers resolve network issues, find downtime threats, and report outdated systems. Before this, he had three years of experience as an Electrical Project engineer for Hexel Works Japan. He has a bachelor's degree in ECE from UP Diliman, and he was a member of UP EEEI's Ubiquitous Computing Laboratory.

In this episode we talked about:

• What urged him to make a career shift from electrical project engineering to network operations engineering
• His first months of training at NetOne Systems Japan, and his role for the Operations team
• The Plan-Build-Operate-Optimize (PBOO) framework, and different roles in each department
• The day to day activities of a network operations engineer
• The types of customers they have, and the kinds of concerns that they deal with
• His process for researching, resolving, and recording the network issues
• The many different parts connected in a network systems
• The challenging and rewarding aspects of the work of a network operations engineer
• The next steps in the career of a network engineer
• Why Security Engineering is a highly specialized skill
• How his past experiences in Hexel, UCL, and UP has helped him so far in his new career