Ep 432: Dutch customer care scrutiny and Bulgaria’s gambling regime overhaul

The first weeks of 2025 have seen regulatory authorities in Europe outline their supervisory agendas, emphasising stricter surveillance of licences to ensure compliance with new rules.

On the latest episode of iGaming Daily, Martyn Elliott is joined by Ted Menmuir, SBC’s Content Director, to review regulatory updates in the Netherlands, where regulators stressed the importance of customer care and responsible conduct. The duo also touch on the expected reaction to a potential double tax increase in the Netherlands in 2025 and 2026 which would set the tax rate at 38%.

Meanwhile, after the break, Viktor Kayed, Senior Journalist for SBC News, recaps his in-depth interview with Rumen Spetsov, Director General of Bulgaria’s National Revenue Office, in which he discussed ongoing efforts to overhaul the gambling regime for both land-based and online activities.

To read more about what was discussed in today's episode, click on the following links:

- https://sbcnews.co.uk/featurednews/2025/01/09/ksa-2025-supervision-koa/ 
- https://sbcnews.co.uk/europe/2025/01/09/poland-eu-working-group/
- https://sbcnews.co.uk/featurednews/2025/01/10/market-in-review-part-one-bulgaria-in-brief-with-rumen-spetsov/   

Host: Martyn Elliott
Guests: Ted Menmuir & Viktor Kayed

Producer: Anaya McDonald

Editor: James Ross

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