Ep. 79 | Clinical Empathy: Turn Stressful Conversations Into Your Superpower with Dr. Josh Rosen

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This episode features a conversation with Dr. Josh Rosen, locum veterinarian and expert in veterinary clinical empathy. The discussion explores the importance of clinical empathy in veterinary practice, focusing on improving communication with pet parents to create a more inclusive, supportive, and sustainable veterinary field. Dr. Josh outlines key strategies for integrating empathy into day-to-day consultations, reflective listening, addressing pain points, signposting, and effective use of empathy statements. The dialogue also addresses the benefits of a team-style approach, the impact of financial transparency, spectrum of care, and tips for navigating conversations with frustrated or rude clients. Emphasis is placed on self-awareness, taking a fear-free approach for everyone - pets, owners, and the veterinary team, and the overall positive impact of empathy-driven communication on client trust, veterinary well-being, and profitability and long-term success for veterinary practices.

Ways to get in touch with Dr. Josh Rosen:

• Instagram - @dogtorjosh
• TikTok - @_dogtorjosh
• Email - josh@dogtorjosh.com
• Website - www.dogtorjosh.com

Ways to get in touch with Amelia:

• Beat The Burnout (free - RACE-approved for 4 hours of CE): www.lifeboost.today/beatburnout
• Unicorn vet hospital survey (free for all vet hospitals): www.lifeboost.today/unicornhospitalsurvey
• Curious about working together? Fill out these questions to start a conversation or schedule a call. 
• Coaching programs (RACE-approved) + resources:  https://www.lifeboost.today/vet-resources

Disclaimer: The information provided in this podcast is for educational and informational purposes only and is not intended as medical, mental health, or professional advice. I am a certified health and life coach, not a licensed medical or mental health professional. Please consult with a healthcare provider before making any changes to your physical or mental health routines. If you are experiencing a crisis, seek help from a qualified professional or contact emergency services.

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To learn more about my approach and the programs and free resources available to support you, visit my website: www.lifeboost.today

I love to hear from you. You can always reach me at amelia@lifeboost.today.