EP045 - Harry Trueman | Andrews Property Group

Want to elevate your lettings services and stand out as an elite agency? Get the inside track from Angharad Trueman of Andrews Property Group on maximising value for landlords through ethical practices and professional property management.

Table of Contents:

1. The Charitable Approach: Operating with Purpose 

2. Educating Landlords: Key to Responsible Letting

3. Tailored Services: Letting Only to Full Management

4. Advocating Professional Hands-On Management

5. Creating Value Through Transparency and Respect

1. The Charitable Approach: Operating with Purpose

As an estate agency _owned by a charitable trust_, Andrews Property Group has a purpose beyond just profits - funding housing and community initiatives through their business success. This ethical core shapes their entire approach, as Lettings Director Angharad Trueman explains:

"Andrews exists to give back for that charity so that they can go off and do some great things to progress housing."

Operating as a social enterprise allows them to prioritise responsible practices and professional service delivery over mere financial returns. Their charitable ownership is a key differentiator.

2. Educating Landlords: Key to Responsible Letting 

Angharad sees landlord education as vital for upholding housing legislation and fostering a professional landlord-tenant dynamic. Increasingly complex legal responsibilities demand proactive guidance:

"Part of my job is educating [landlords], talking to them about their legal responsibilities and helping them understand how to be a better landlord."

Through blogs, newsletters, seminars and social media efforts, Andrews empowers landlords with knowledge on:

* Legislative compliance

* Ethical tenant treatment 

* Maximising investment returns

This raises the overall standards of landlord conduct in their market.

3. Tailored Services: Letting Only to Full Management

To cater to varied landlord needs, Andrews offers a comprehensive suite of lettings services:

* Letting Only - Finding tenants

* Rent Collection - Handling monthly payments

* Legal Protection - Safeguarding rent receipt 

* Full Management - End-to-end hands-off service

Whether accidental or professional investors, landlords can select the level of direct involvement that suits them best while ensuring legal and ethical obligations are met.

4. Advocating Professional Hands-On Management

While offering the choice, Angharad is a strong advocate for Andrews' premium fully-managed service, even for local landlords:

"I get so frustrated when my landlords say they don't want managed because they live next door...That's the last thing you want!"

Drawing on her extensive experience, she highlights the value of professional distancing between landlord and tenant:

"You'll have just sat down to tuck into dinner and they'll be knocking on your door with an issue...The managed service is worth it to take the emotion out and treat it as a business."

5. Creating Value Through Transparency and Respect

Throughout, a core ethos of transparency and respect for tenants underpins Andrews' elite service delivery: 

"We actually care about the people we deal with...we are there to educate [landlords] and help them."

By comprehensively addressing legal responsibilities while maximising returns, Andrews exemplifies how an ethical, tenant-oriented approach can drive value for the landlord: 

"Their elite service aims to create value through transparency, respect for tenants, and addressing landlord duties beyond just profits."

In summary, Angharad Trueman and Andrews Property Group demonstrate how operating with ethical purpose, providing educational support, offering tailored services, advocating professional management and prioritising transparency can elevate a