EP38 Building a Special Culture: Michelle Rigg's Approach to Property Management

In this episode of the WA Property Q&A podcast, host Peter Fletcher interviews Michelle Rigg, the General Manager of RentWest, a property management company in Western Australia. They discuss various aspects of

·      property management, including the history and growth of RentWest,

·      the unique company culture that prioritizes customer experience over traditional KPIs,

·      and how they use technology like Airtable and Kolmeo to streamline their workflows.

Michelle elaborates on their innovative approaches, such as the trial of a four-day workweek, and the significant role of trust and open communication within the team. They also touch on challenges, the benefits of AI in property management, and the future of the industry.

Chapters:

00:00 Introduction to WA Property Q&A

00:48 Meet Michelle Rigg: General Manager of RentWest

01:40 Michelle's journey in real estate

03:39 The Philosophy of RentWest

06:23 Challenges and innovations in property management

16:21 The four-day work week experiment

21:03 Career flexibility and individual conversations

22:13 Measuring productivity and customer experience

23:42 Financial performance and software challenges

25:51 The four-day work week and team dynamics

27:41 Trust and team efficiency

32:17 Kolmeo software and client experience

40:14 Future of property management and AI integration

42:29 Conclusion and contact information

Links and Resources:

·     Rezzi

·     Peter Fletcher on LinkedIn

·     RentWest website

Subscribe on these channels:

·     Apple Podcasts

·     Spotify

·     Podchaser