Ep41: No More Queues, No More Excuses: The AI Revolution in CX

Imagine a world where you never wait on hold again. Where AI handles the simple, and humans focus on the complex. That world isn’t coming—it’s already here. In episode 41 of the CXD Podcast, Oliver King is joined by Matt Baron, Founder & CEO of Avocado55 where they break down the real impact of agentic AI on customer service and how businesses must rethink their operating models. The future of CX is being rewritten—who will get it right?

Connect with Matt Baron - https://www.linkedin.com/in/matt-baron-6994469/

Find out more about Avocado55 - https://avocado55.com/

Chapters

• 03:20: The Capabilities of Agentic AI
• 10:21: Enhancing Human Interaction with AI
• 12:59: The Future of Customer Support Models
• 17:54: The Shift in Human Roles in Customer Service
• 20:35: Agentic AI in Customer Service
• 24:49: Navigating Risks and Ethical Considerations
• 30:12: Implementing Change: Strategies for Leaders
• 33:42: The Future of Customer Experience with AI