Episode 12 - Addressing Bias in Retail Decision-Making (Michelle Emery)

Can a retailer truly understand its diverse customer bases without embedding diversity, equity, and inclusion (DEI) principles into its core business strategies? 🌐 ❤️‍🔥

The research offers an emphatic "NO." — Companies that embrace diverse leadership aren't just more profitable — they're 33% more likely to outperform their peers in key metrics of success. (McKinsey, 2015, 2018, 2020, 2023)

While many retail orgs have committed to DEI as part of their customer strategy, just a few have succeeded in creating fully inclusive work environments.

Some retails leaders are making big moves to improve that.

🎙️ In this episode of FRONTLINE FRIDAYS, host Ron Thurston welcomes Michelle Emery, former Vice President of DEI - Colleague & Customer at Macy's, to share her insights on implementing effective DEI strategies in retail organizations.

Michelle brings over 30 years of retail experience, where she has led DEI initiatives that boost both employee welfare and customer satisfaction.

By embedding inclusivity throughout the organization, her approach not only nurtures diverse teams but also propels business success.

In this candid discussion, Michelle and Ron will delve into:

▪️ Strategies to overcome common barriers and misconceptions that hinder DEI efforts in retail orgs

▪️ Practical approaches to integrating DEI into hiring processes and customer interactions

▪️ The roles of mentorship and allyship in building a business culture where every employee feels valued

Michelle’s approach to DEI isn't just about compliance; it's about leveraging diversity as a key driver of innovation and operational excellence in retail.